How to Increase Sales by Tracking Four Specific Problems

No matter which organization or department you belong to, increasing revenue is at the top of your to do list. Whether it's empowering partners to KNOW your products, increasing up-sell opportunities in the call center or understanding cart abandonment, selling products and services is at the heart of everything. 

Take a few minutes to see how customer-centric brands deploy Virtual Agents (VAs) to bridge the gap between product specs and customer perception. View examples of leveraging VAs on partner websites, and even as a resource in brick-and-mortar stores. Learn how to empower call center agents with the perfect up-sell script, and get answers about cart abandonment. 

How to Increase Sales by Tracking Four Specific Problems - by noHold Inc. from noHold, Inc.

 

ClickHere for a link to the Slideshare presentation.
 
P.S.  Did you know? There are 148 days until Christmas and 154 until the end of the year. 

Throwback Thursday: Virtual Agents Integrating with Video Games?

I was looking for some Throwback Thursday photos to share today and I stumbled across a couple that caught my eye. How many people remember using a Macintosh like the one below? Here is a picture of a Macintosh model computer, circa 1984.

Image Credit: http://oldcomputers.net

Check out the floppy disk reader attached to the front of the computer screen! This brings back so many memories of playing "Oregon Trail" and other video games via floppy disks. Now a days, our phones (which are sleeker and smaller than computers) act as our computers. All you have to do to get a video game is go to the virtual "App Store" on your phone and buy a game in the palm of your hand...LITERALLY! Compared to video games from a decade ago, newer video games are much more interactive and have the ability to communicate with Artificial Intelligence. Here is a snapshot of a video game we all loved to play as  kids, Rad Racer circa 1987!

Image Credit: gamefaqs.com

Today, interactive video games, engaging life-like characters and virtual worlds are the norm. With technology advancing at a rapid pace, imagine what new capabilities video games and/or computers/tablets can achieve in just a few years from now. Maybe an interactive Virtual Agent implemented in your video game to answer questions, or become your virtual buddy? The possibilities are endless.

Have a great week!

An Expert View of Customer Service with the VP of Global Customer Care for AVG

I just found a great interview from Garry Schultz, the VP of Global Customer Care for AVG. I retrieved this interview via IWantItNow.
Find out what Garry has to say about all things customer service. He gives his expert opinion on customer service via social media, all the way to self-service customer service.
Click here to read the entire interview.

Fun Fact: 
Garry is not just an expert on all things customer service. He is also a very talented guitar player. Here is a video of Garry playing the guitar with Albert, the Virtual Agent.

Video Here 

Cheers!

Throwback Thursday: First Customer Case Study presented by Worldwide Leader in Computer Mice

Recently, noHold was invited to the Tata Consultancy Services (TCS) Co Innovation Forum held at the Hyatt Regency in Santa Clara, CA. This felt a bit nostalgic for noHold because of the picture shown below. This room is where Logitech (a former customer of noHold) presented one of our first customer case studies circa 2001.

The Hyatt Regency in Santa Clara, CA

For a link to the full case study click here.
It is always nice to reminisce and reflect on how far we have come as a company. Have a great rest of your week! 
Cheers

noHold Superhero traveling to TCS Innovation Forum 2013

Just a couple of weeks ago (June 26), noHold attended the Tata Consultancy Services(TCS) Innovation Forum 2013. It was a pleasure to be invited to such an excellent event and be able to interact with the staff and partners of TCS. We truly enjoyed our experience there and look forward to keeping in contact with TCS. Thanks again!

Here is a picture of the noHold superhero at our booth at the event.

 

To check out even more pictures of the event click here.

Latest Virtual Agent Implementation for a Loyal Customer

I wanted to write a short blog to share some exciting news with everyone!

Just recently, a leading company in stock investment management went live with a new Virtual Agent addressing investor related questions from the UK user base. This implementation is slightly different from other Virtual Agents from this company in that it utilizes the role functionality to separate content based on the user’s country in the UK – Great Britain, Ireland, and Jersey. " Roles" functionality is a unique noHold feature, allowing specific content to be accessible based on rules such as geographical location, type of user, etc.  

This company also provides great customer support by extending Virtual Agents to their partners so they can utilize them as well. Partners include a big box retailer, a manufacturer of planes & trains, and more. Virtual Agents are a valuable part of a well balanced client service ecosystem, especially for a company employing over 12,000 people across the globe, providing services in over 20 countries to more than 16,000 clients.

This  Company continues to be a great partner with noHold, with an additional 8 portals slated to go live in the next quarter. 

Cheers.

Infographic: How Call Center Executives Become Superheroes

In an era of ever-changing customer service options, and Key Performance Indicators that challenge even the toughest skills, superhero call center executives are breaking out of the box. Memorable brands realize that in order to exceed customer expectations, you have to begin at the ground level. 

Download the infographic for 8 tips to becoming a call center Superhero.  Learn how award-winning brands reduce enterprise costs, attract and retain customers all while capturing valuable analytics and business intelligence. 

Click Here to access the Infographic: How Call Center Executives Become Superheroes

To see a customer example, Click here to access the Slideshare Presentation: Positioning the Support Organization as the Leader in Innovation

Cheers!