Expanding your customer base is important to any business, but customer retention can be equally as important. Figures show that "repeat customer spend 33% more than new customers" (LivePerson Twitter) and "65% of a company's business comes from existing customers, and it costs five times as much to attract a new customer than to keep an existing one satisfied." (camfoundation.com) The question is, how do we get customers coming back for more?
One solution is for your brand to provide world-class customer support. We have worked with top named brands for years to help them create an excellent customer experience for their audience. Throughout the years, we have found that Virtual Agents are effective support tools for increasing customer satisfaction and reducing support costs.
What is your company's strategy for customer loyalty?