April 30, 2015, MILPITAS, CA – noHold, a leader in web based
self-service solutions, was named ‘Cool Vendor’ in Business Process Services,
2015, published on April 13 2015. Similar to Gartner’s Magic Quadrants, the ‘Cool
Vendor’ series is used to discover emerging innovative SMB vendors with
interesting and highly original technology that impact their respective markets
in a meaningful way.
Out of the five companies chosen as ‘Cool Vendors’ in the
Business Process Services space, noHold was the only Virtual Assistant vendor
selected. noHold offers unique capabilities as its platform provides:
- noHold Connect (NHC) – allows communication between multiple Virtual Assistants, making it possible for clients to leverage content from partners’ Virtual Assistants.
- Single Point of Search – the ability to search for content from a single repository, even if the solution resides in other systems (i.e. CRM, Knowledge Management, communities)
- Procedural Guidance – using noHold’s Natural Language Processor and Inference Engine to guide users through complex solutions without the creation of scripts.
- Device Connect – the ability to connect to physical devices to retrieve information or perform tasks on the device.
Customer Management BPO has primarily consisted of
voice-based services, but according to the Vice President of Gartner Research,
TJ Singh, “the adoption of nonvoice multichannel and automated services – such
as Web chat, email, SMS, self-service, and social CRM services – is growing
significantly.” (Competitive Landscape: Customer Management BPO, 2014 – Making
a Difference with Size and Scale in Multichannel, Analytics and Automation, TJ
Singh, 14 May 2014).
To download the full Gartner report titled, “Cool Vendors in
Business Process Services, 2015,” click here.
“You stop being ‘cool’ the moment you say you are ‘cool’,
but since it is Gartner saying it, we gladly accept it,” said Diego Ventura,
CEO and founder of noHold. “I think that Virtual Assistants can help BPO
companies disrupt the typical linear growth associated with this type of
business. Virtual Assistants can empower agents to be more efficient and
customers help themselves while collecting valuable market insight.”
About noHold, Inc.
noHold is a privately held company established in 1999 and
is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the
acknowledged leader in Web based Self-service solutions with a mission to
deliver real answers to real questions – real fast. Simple to use, easy to
implement and as close to human as you can get, noHold turns automated customer
support into cognitive customer interactions. noHold customers include Toshiba,
Cisco and a host of industry leaders. More information can be found at www.nohold.com.
Gartner
does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications
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