Allowing Users to Leverage Multiple Knowledge Sources from a Single Point of Search
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| Photo Credit: jdesbonnet.blogspot.com |
July 16, 2015, MILPITAS, CA – noHold created a new connector
that integrates with Lithium Communities to simplify the customer support
experience. With a similar goal to optimize efficiency for end users to find
support solutions, the connector uses noHold’s Artificial Intelligence (AI) and
Lithium’s search to find answers in the discussion boards hosted within a Lithium
Community, and returns the results within the noHold Virtual Assistant window.
Through the open API connector, companies can leverage a Virtual Assistant that
also works in parallel with multiple knowledge sources such as Lithium, Google,
Bing, Salesforce, and more; all from one place, Single Point of Search.
One of the largest PC manufacturers in the world is already
utilizing this technology to make their support options more dynamic. For
example, if a user is inquiring about a battery issue for their laptop, the
user can type ‘battery’ into the search bar. The expert system will bring up
noHold’s Virtual Assistant, as well as pull in a library of knowledge and
relevant discussion threads from the company’s Lithium-powered community. The
technology is designed to help customers find solutions on their own terms, for
any type of user. They can use the Virtual Assistant for a more diagnostic and
interactive experience, or use the search function to get to a relevant list of
articles in the forum.
The advantages to deploying a Virtual Assistant with such a
connector include:
- Single Point of Search – having one place for customers to search multiple repositories of information simultaneously.
- Ease of implementation – within a matter of days the Virtual Assistant can go live.
- Low customer effort – users do not have to jump from different channels (phone, web, email, etc.) to find solutions.
“Communities are a powerful way to generate trusted content that
solves customer problems. But like any content, community content is most
powerful when you deliver it to the right person at the right time,” said Joe
Cothrel, Chief Community Officer at Lithium Technologies. “This integration
between noHold and Lithium empowers companies to harness the power of community
in new ways.”
“Virtual Assistants have gone through an impressive
evolution in the past few years. First, leveraging content from their own
knowledge base only and now reaching out and connecting to content found in
Communities,” said Diego Ventura, CEO and founder of noHold. “Our connector to one
of the most sophisticated platforms in the field, Lithium, makes our Virtual
Assistant even more in tune with what the audience is interested in because the
content is created by the audience itself.
We look forward to this next stage of evolution.”
Contact noHold to learn more about Single Point of Search,
and the benefits of an integrated customer experience.
About noHold, Inc.
noHold is a privately held company established in 1999 and
is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the
acknowledged leader in Web based Self-service solutions with a mission to
deliver real answers to real questions – real fast. Simple to use, easy to
implement and as close to human as you can get, noHold turns automated customer
support into cognitive customer interactions. noHold customers include Toshiba,
Cisco and a host of industry leaders. More information can be found at www.nohold.com.
Press Contact
Veronica Cech
Marketing Associate
408.946.9200 ext. 356
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