Proven Strategies to Improve Customer Effort Score for PC Manufacturers

noHold's 18+ years of experience, and long standing customers in a variety of industries (including PC) have given us insider knowledge when it comes to what companies can do to better support customer efforts. Diego Ventura, CEO of noHold, took some time to look into the PC industry, and determined a few key pointers that will help improve Customer Effort Scores (CES). 

For more information about noHold please visit, www.nohold.com

noHold Recognized as 2016 Best of Milpitas

Having our headquarters in the heart of Silicon Valley (Milpitas, CA) has been such a positive experience for noHold. We are able to provide leading brands with exceptional technology, employ some of the brightest people in the industry with the same passion for technology and Artificial Intelligence, and be at the fore front of almost all major tech developments as they surface. 

"Each year, the Milpitas Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community." noHold is honored to be awarded the 2016 Best of Milpitas Award in the category of Computers. 

To read the full press release, click here. 

Cheers to a great Memorial Day weekend!

www.nohold.com

Tips Tuesday: Send Your Kids Back to School with the Best Suited Device for Them

As August is coming to a close, friends and family are trying to catch their last 'fun in the sun' moments before summer officially ends, and school begins. In light of it being back-to-school month, and having the added stresses that come along with that, I wanted to share a resourceful article with great information about picking the right device that fits your youngsters needs. The article is titled "How to Pick the Right Back-to-School Computer for Your Kid." Check it out to see some suggestions regarding which computers are best for kids of different ages. 

Photo Credit: www.imore.com

Not only is picking the right device important, but choosing the right support to go along with that technology is also key. With so many consumers turning to mobile and portable devices, the best way to respond to troubleshooting, diagnosing problems, and how-to support questions is to utilize light-weight and intuitive self-help options such as Virtual Agents. 

Since the kids of this generation are growing up in a technology driven society (also referred to as the App Generation), it is inevitable that they will utilize their devices in school settings. Parents need to know how to pick the right one, and teachers need to learn how to incorporate the kids identity with technology and use it in their curriculum. "Born after 1990, members of this generation have been surrounded and immersed to an unprecedented degree by technology: laptops, tablets, smartphones, handheld devices of every size and shape. Unlike so-called digital immigrants, they cannot remember a less technological era; indeed, unlike every previous generation, most of them do not know what it is like the be lost" (The App Generation: How Technology is Changing Us). 

What devices work best for your family's needs? Do they like the kid-friendly touchscreens or the more advanced software for performance?
www.nohold.com

Throwback Thursday: Virtual Agents Integrating with Video Games?

I was looking for some Throwback Thursday photos to share today and I stumbled across a couple that caught my eye. How many people remember using a Macintosh like the one below? Here is a picture of a Macintosh model computer, circa 1984.

Image Credit: http://oldcomputers.net

Check out the floppy disk reader attached to the front of the computer screen! This brings back so many memories of playing "Oregon Trail" and other video games via floppy disks. Now a days, our phones (which are sleeker and smaller than computers) act as our computers. All you have to do to get a video game is go to the virtual "App Store" on your phone and buy a game in the palm of your hand...LITERALLY! Compared to video games from a decade ago, newer video games are much more interactive and have the ability to communicate with Artificial Intelligence. Here is a snapshot of a video game we all loved to play as  kids, Rad Racer circa 1987!

Image Credit: gamefaqs.com

Today, interactive video games, engaging life-like characters and virtual worlds are the norm. With technology advancing at a rapid pace, imagine what new capabilities video games and/or computers/tablets can achieve in just a few years from now. Maybe an interactive Virtual Agent implemented in your video game to answer questions, or become your virtual buddy? The possibilities are endless.

Have a great week!