"The introduction of [a noHold Virtual Agent] was a means of increasing the automation of interactions with customers, but doing it in a more personal—and more precise—manner."
-Money Management Executive
A Penny Learned: How a Virtual Agent Gets the Job Done
Volume 19, Issue 7
The article was penned by long-time tech writer Tom Steinert-Threlkeld, and in keeping true to his previous body of work, is extremely well-written. The full story can be found here (subscription required).
Please visit the noHold website for further information on how implementing a Virtual Agent can help your business increase customer satisfaction while reducing support costs. Click the above picture to see Computershare's implementation, Penny, up close.