Thursday, August 29, 2019

noHold, Inc. AI-based HR Advisor Makes it Easy for Both Employees and HR Teams.

 August 29, 2019, MILPITAS, CA – noHold announces its latest offering, the HR Advisor. This AI-based Virtual Assistant is designed specifically to augment the way employees are able to effectively interact with HR.

After interviewing an HR Director of a Fortune 500 company based in the Silicon Valley, noHold was able to understand some of the top challenges HR Directors face. One of her major pain points was figuring out, “How can we continue to service our growing, global workforce with the same staff, but with 4 times the work?” The HR Advisor addresses this challenge by using Artificial Intelligence to answer employee questions that typically congest the HR department. Some examples of the repetitive types of questions that can be automated with the HR Advisor include “Is my family still covered while I am away?” or “How much time do I get for maternity leave?”

The HR Advisor can be built in minutes, with no programming skills necessary. You simply take your current employee handbook and upload that document into noHold’s SICURA® QuickStart platform, which will automatically transform your employee handbook into a Virtual Assistant. Here is a short video clip that shows you the process and outcome: https://www.youtube.com/watch?v=hDU9g9ql0uE&feature=youtu.be

In addition to decreasing the amount of questions that take up a significant amount of time from your HR staff, another benefit of leveraging AI within the HR department is the advantage of being able to capture “Voice of the Employee” data. According to a national study on satisfaction at work, 75% of employees would stay longer at an organization that listens to and addresses their concerns. The HR Advisor is a great way for employees to provide feedback and employers to turn that feedback into actionable metrics. 

Tuesday, July 30, 2019

noHold’s Artificial Intelligence Solution Enters the Financial Services Industry with 292 Banks Worldwide


July 30, 2019, MILPITAS, CA – noHold has partnered with one of the longest standing financial institutions in the United States, and now almost 300 banks around the US are utilizing noHold’s Virtual Assistant technology to help their clients.

The Virtual Assistant supports customers of various banks that have questions about their services. For example, the Virtual Assistant can answer questions about refinancing, escrow, property taxes, etc. The unique aspect of the Virtual Assistant is its ability to provide customer specific data through an API connection. This includes answering questions such as, “What is my interest rate?”, “How much is my monthly payment?”, or “What is my principle balance remaining?”

On average, the Virtual Assistant helps over 5000 customers per month, and yields an answer rate of 90%. For questions the Virtual Assistant is not familiar with, an option for escalating to a live agent is provided.

“In the FinTech space, security is paramount. In the last 24 months, noHold has focused on getting security and compliance accreditations ranging from SOC2 to GDPR. Responsible personal information management is not only a legal responsibility, but a social one as well,” said Diego Ventura, CEO of noHold, Inc.

Friday, July 26, 2019

Highlights from noHold's AI Symposium in Italy, 2019

Terrazza a Mare


noHold held its first AI Symposium July 17-19th in Lignano Sabbiadoro, Italy. The event took place at the Terrazza a Mare, with scenic views of the Adriatic Sea. After a continental breakfast, the first day covered the following sessions:


Andrea Sahli, noHold




-How to Make your Virtual Assistant Bulletproof, by Andrea Sahli, Implementation Manager, noHold. This presentation covered best practices and considerations when implementing a Virtual Assistant. 


Joy Hall, Cisco






-Customer Use Case, by Joy Hall, Services Operations Manager, Cisco Networking Academy. Joy shared her experience with Cisco's "Morgan" from the beginning of her journey in selecting noHold to now. Today, Morgan is used by more than 9,000 higher education institutions. 



Francesco Ventura, noHold



-Security and Compliance, by Francesco Ventura, Program Manager, noHold. Every day we hear breaking news about well-known brands and individuals being faced with critical security concerns and issues. Francesco shared some steps we can take to be compliant, and secure.





After lunch at Terrazza a Mare, the group took a Laguna Tour by boat (motoscafi) to Bilancia di Beppi. The next sessions took place in a garden-like outdoor setting, under the shade of a gazebo as attendees sipped cool drinks. The tour concluded with a traditional net fishing demonstration by the owner of Bilancia di Beppi. 

Ciao! 
-The Role of Virtual Assistants in the Enterprise, by Diego Ventura. Diego talked about the challenges that companies face today, and some real-life examples of how to approach these challenges with AI technology.

-Group discussion: Customer Wish List, moderated by Sarah Ramoz, Business Development Manager, noHold. We opened up the conversation in order to learn more about what our customers are interested in, and also requested that all join the conversation. What should Virtual Assistants include in the future?

Bilancia di Beppi

In the evening, a Welcome Reception was held at Tahiri Beach Club & Restaurant. Drinks, tasty bites and great conversation was abundant with the orange thunder moon in clear view and the beach behind us. 
Tahiri Beach Club & Restaurant
Day 2
The second day began at Terrazza a Mare with a continental breakfast, followed by more intriguing sessions:

-Conversational Interfaces over any Database by Diego Ventura. Diego showed how Virtual Assistants can serve up answers from external databases. This session focused in on noHold's NLP2X offering.

Katherine Ventura, eBay

-Justifying a Virtual Assistant project by Katherine Ventura, Sr. Manager Global Procurement, eBay. Katherine shared an insider's view of the procurement process, building the business case and sourcing the need.


Diego Ventura, noHold







-Practical Machine Learning, presented by Diego Ventura. Diego's session took us through a real-life example of machine learning, and the research behind it. He also shared a high-level view of machine learning algorithms and where noHold is headed.



The Basilica of Aquileia



Lunch was provided at Terrazza a Mare, followed by a drive to Aquileia to tour one of the oldest Basilicas in Italy. After exploring the cathedral, the history, and taking in the wonder of the Roman ruins, the group headed to Cocambo. Cocambo is described as a laboratory for all things chocolate and coffee. The group enjoyed iced coffee (shakerato), and treats while the next set of presentations occurred. 





Cocambo!

 -Understanding the Voice of the Customer, Andrea Sahli. Andrea highlighted how to capture, report on and analyze the metrics produced by SICURA®

-Competitive Landscape, by Diego Ventura. An interesting presentation which opened the conversation to competitive products on the market. What is the competition doing? What other choices are available today?

The day concluded with an evening drive back to Lignano Sabbiadoro.


Venezia!



Day 3 
The third and final day of noHold's AI Symposium began at Piazza della Fontana with croissants and coffee overlooking one of the beautiful fountains in Lignano Sabbiadoro's center. The English translation of "Piazza della Fontana" is Fountain Square.


Piazza San Marco




The group boarded taxis and took the hour drive to Venice. Piazzale Roma was the busy meeting place where the 1-hour walking tour began. After group discussions, cool drinks, and many pictures later, the team met for lunch at Harry's bar; a legendary 1930's restaurant known for its Bellini cocktails, carpaccio and celebrity clientele. Piazza San Marco (St. Mark’s Square) was the final stop where the team concluded the 3-day event with iced drinks in front of a live band. Arrivederci, Italy!



Overall, noHold's first AI Symposium was a successful and memorable event. If you are interested in learning more about noHold and the 2019 AI Symposium, please contact us at http://www.nohold.com/contact.html. We are happy to share the presentations and details. If you were unable to join us this year, please stay tuned for details about our next symposium or contact us at http://www.nohold.com/contact.html to subscribe to our email updates.

Thursday, June 27, 2019

noHold is Hosting an Artificial Intelligence Symposium this Summer in Italy

June 27, 2019, MILPITAS, CA – noHold is excited to be traveling across the world to host its first AI Symposium. This exclusive three-day event will take place from July 17th to the 19th in Lignano Sabbiadoro, Italy.

Since 1999, noHold Inc. has successfully provided Artificial Intelligence solutions to businesses. As pioneers in this space, noHold experts will be sharing best practices in AI-based Virtual Assistants for the enterprise. During this event, attendees will explore how innovations in AI can benefit the enterprise, network with experienced Virtual Assistant professionals, as well as Fortune 100 companies that are using Virtual Assistants today. Some of the presentation topics will include strategies on building and deploying a world class Virtual Assistant, ensuring that security and compliance standards are implemented, strategic UI/UX design, and so much more. For more details on the symposium’s agenda, please click here.

Attendees can expect to:
  • Receive personalized training and best practices by noHold experts
  • Maximize your knowledge of the SICURA platform including not-yet-released technologies from noHold
  • Experience an in-depth analysis of available AI technology through SICURA at no extra cost
  • Learn how to maximize your virtual assistant’s ROI
  • Build relationships with their colleagues in an idyllic setting

noHold’s CEO and founder, Diego Ventura, adds, “We are excited to share the experience we have accumulated over the past 20 years in this space with our customers and partners. It will be nice to do it in a global context and in the backdrop of Venice, one of the most unique capitals of the world.”

Friday, May 31, 2019

noHold Launches Single Point of Search (SPS) for the Enterprise

MILPITAS, CA, May 30, 2019 - noHold is proud to announce Single Point of Search for the Enterprise. This solution provides companies that have multiple repositories of information an easier way to find and efficiently deliver content to their customers.
Most companies have the difficult task of managing endless content from a variety of different repositories including knowledge bases, community forums, the web site, etc. Typically, each one of those repositories has its own Search capability, but none of them can search everything all at once. This paradigm presents problems such as having to duplicate content so it can be accessible in every repository, keeping each repository in sync with each other, and adding the appropriate tagging mechanisms that may be different for each repository.
Single Point of Search for the Enterprise eliminates these issues by putting a Virtual Assistant on top of all the repositories, so content may be found no matter where it resides. For example, if an end user asks, "How many employees does Company X have?" The Virtual Assistants knowledge base might not have that type of information, but the website should. In this case, the search tool would pull the answer directly from the website and still display it within the Virtual Assistants interface.
Here are a few specific features of Single Point of Search:
  • Natural Language Processor & Inference Engine
  • Ability to ingest existing documents
  • Ability to crawl existing repositories
  • Supports multiple languages (English, Spanish, Italian, etc.)
  • Works over multiple channels making it available wherever your customer may be (Web, voice, Alexa, Google Assistant, etc.)
"Federated Search has been around for some years, but SPS adds two important features to it: a) the conversational style typical of Virtual Assistants and b) the ability of funding specific information within an existing document," said Diego Ventura, CEO and Founder of noHold, Inc.

Thursday, May 23, 2019

A Customer Success Story: Virtual Assistant Thrives in Educational Institution

Preface: Back in 2018, noHold announced one of our customer in the education market started utilizing a Virtual Assistant to help with their expanding training platform. Here is a follow up on how the Virtual Assistant is performing.

A company that serves 7,500 educational institutions has created a platform. The platform is meant to teach skills in Networking, Programming, Cybersecurity and IoT. The platform provides faculty with a course layout and instructions to manage class logistics, while giving students a way to participate in the course. In the United States, over 7,500 institutions, 3,200 instructors and 135,000 students utilize the platform to date.

The popularity of the learning platform has grown tremendously in the last 5 years. Translating into an increase in support tickets to the Contact Center. To manage the increase in traffic the Networking Company has increased spending.

In an effort to better manage support tickets, reduce contact center spending and support a growing academy they looked to a Virtual Assistant to help students and instructors help themselves. The Virtual Assistant was designed with a persona, as well as, positioned as a first line of contact on the platform and website to encourage usage. The Virtual Assistant took 2 weeks to launch with the help of two engineers, a web master and one content specialist.

The Results

The Virtual Assistant went live in the first quarter of 2018 with an immediate 27% reduction in support tickets. As the year continues, each quarter has resulted in about a 46% reduction in Contact Center tickets. The reduction in tickets has resulted in a 70% ROI. The Virtual Assistant and persona associated with it have received an overwhelmingly positive review from students and faculty.


For more information on a Virtual Assistant's role in higher education, please feel free to contact noHold.

Tuesday, April 30, 2019

noHold, Inc. Implements a Virtual Assistant to Support HR Department of a Fortune 500 Corporation


April 30, 2019, MILPITAS, CA – noHold is excited to announce that a multinational manufacturing company has brought the power of automation into their HR department - a HR Virtual Assistant to answer employee questions. This Fortune 500 corporation manufactures goods and offers engineering services for a variety of industrial, commercial, and consumer markets. With over 75,000+ employees and more than 200 manufacturing sites worldwide, noHold is very pleased to be helping provide support for their internal departments.

The HR Virtual Assistant is a 24/7, AI-based tool that employees can leverage as a first line of defense when they have a question that would typically be directed to HR. This helps alleviate some of the repetitiveness that can congest the HR Department. For example, the Virtual Assistant is answering questions about company policies and benefits, employee training, business travel, and much more. If an employee is not able to get the answer they need, the Virtual Assistant makes it easy to escalate to a live person by providing the user with the appropriate contact information.

The Virtual Assistant only took two weeks to build and deploy. noHold provides metrics that are collected daily, making it easy to consistently improve the Virtual Assistant based on user input. Since adding or removing content based on those metrics can be done immediately, and without the need of savvy programmers, this company was able to expand the knowledge of their Virtual Assistant quickly. The Virtual Assistant is now helping employees not only with HR questions, but also IT, finance, and general facility related questions.

Diego Ventura, CEO and Founder of noHold, said, “The first version of the Virtual Assistant is now live. Plans for the future include the integration with back-office systems to personalize the experience. Employees will not only be able to ask ‘What holidays does the company observer?’, but also ‘How many PTO days do I have left?’”

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at http://www.nohold.com.