Tuesday, April 30, 2019

noHold, Inc. Implements a Virtual Assistant to Support HR Department of a Fortune 500 Corporation


April 30, 2019, MILPITAS, CA – noHold is excited to announce that a multinational manufacturing company has brought the power of automation into their HR department - a HR Virtual Assistant to answer employee questions. This Fortune 500 corporation manufactures goods and offers engineering services for a variety of industrial, commercial, and consumer markets. With over 75,000+ employees and more than 200 manufacturing sites worldwide, noHold is very pleased to be helping provide support for their internal departments.

The HR Virtual Assistant is a 24/7, AI-based tool that employees can leverage as a first line of defense when they have a question that would typically be directed to HR. This helps alleviate some of the repetitiveness that can congest the HR Department. For example, the Virtual Assistant is answering questions about company policies and benefits, employee training, business travel, and much more. If an employee is not able to get the answer they need, the Virtual Assistant makes it easy to escalate to a live person by providing the user with the appropriate contact information.

The Virtual Assistant only took two weeks to build and deploy. noHold provides metrics that are collected daily, making it easy to consistently improve the Virtual Assistant based on user input. Since adding or removing content based on those metrics can be done immediately, and without the need of savvy programmers, this company was able to expand the knowledge of their Virtual Assistant quickly. The Virtual Assistant is now helping employees not only with HR questions, but also IT, finance, and general facility related questions.

Diego Ventura, CEO and Founder of noHold, said, “The first version of the Virtual Assistant is now live. Plans for the future include the integration with back-office systems to personalize the experience. Employees will not only be able to ask ‘What holidays does the company observer?’, but also ‘How many PTO days do I have left?’”

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at http://www.nohold.com.

Thursday, April 18, 2019

noHold Helps Simplify Life on Campus' Across the Nation


Artificial Intelligence is working to simplify life for students and teachers on campus! In today’s day and age, almost everyone is looking toward technology as a way to simplify some of the mundane or cumbersome tasks that need to be accomplish. For example, noHold conducted a student survey study and found that 3 out of 4 students on a college campus believe that a Virtual Assistant (Artificial Intelligence) would be a helpful resource they would use when they ran into some sort of problem or thought of a question they had. The 2-minute video clip below gives some real-life examples of just how students (and faculty!) are leveraging this type of technology to simplify their lives.


When implementing a Virtual Assistant correctly, it can increase enrollment AND reduce support cost all by simply providing the students and faculty with the tools they need to help themselves. noHold has created a datasheet that goes over general benefits, best practices, and features, as well as give a specific use case. The use case provides real metrics demonstrating how one University was able to increase First Contact Resolution, reduce Average Handle Time, and increase Net Promoter Score almost immediately after going live.

If you have any questions or feedback regarding noHold's Virtual Assistance for EDU, we would love to hear from you. Please contact us through the web at http://www.nohold.com/contact.html.

Monday, April 1, 2019

noHold update: Conversational Interaction Conference, Advisors, and AI Symposium in Italy


2019 is turning out to be an exciting year for noHold. Here are just a few of the events that have already happened this quarter.
  1. In March, noHold sponsored a local conference, Conversational Interactions 2019. There, Diego Ventura, noHold's Founder and  CEO, had the opportunity to join the keynote panel discussion regarding best practices for building a Virtual Assistant, as well as speak about noHold's newest technology, NLP2X is a talk titled Using Conversational AI to get the most out of your Enterprise Database.
  2. Gonzaga University became a new client, providing its students and staff with noHold's AI technology to augment the way technical support is handled on campus.
  3. In addition, we announced a new advisor, Joseph Pinto, to noHold's Board.
  4. We are also very excited to be gearing up for our first AI Symposium which will take place July 2019 in Italy! For more details on the AI Symposium, please follow this link: http://www.nohold.com/aiyouwillneverforget/


We look forward to sharing more updates with you related to Virtual Assistants and AI in the future. 

Thursday, March 28, 2019

Gonzaga University Enlists noHold’s AI to Innovate the Way Technical Support is Handled on Campus

March 28, 2019, MILPITAS, CA – Gonzaga University is continuously looking to improve processes to enhance the support experience for students and instructors. Gonzaga needed a solution that would innovate the way technical support is handled on campus.

Gonzaga found noHold, a company that specializes in Virtual Assistant technology. Virtual Assistants utilize Artificial Intelligence (AI) to help users through a chat interface. Now, the Virtual Assistant allows Gonzaga University to:

  1. Support students and instructors 24/7/365 from mobile phones, the school website, social media sites, and automated personal assistants like Amazon Alexa and Google Assistant 
  2. Provide users with a first point of contact, so they can find the information they need without searching
  3. Analyze interactions between students and the Virtual Assistant to improve processes
  4. Create an effective solution that is within budget
  5. Deploy an AI tool in 6 weeks with the help of noHold Professional Services and intuitive backend

In the first month, 71% of students providing feedback found the Virtual Assistant to be helpful, twice as effective as the average Virtual Assistant at launch. noHold and Gonzaga have also discovered what topics students are struggling with most, added QR codes around campus for easy access, and expanded the Virtual Assistant’s knowledge based on user interactions.

Lyle Spencer, Data Architect from Gonzaga University said, “When we decided to find a virtual assistant solution, we were fortunate to find a partner like noHold. The noHold professionals worked relentlessly to help us create and deploy a truly exceptional example of what a virtual assistant can be. noHold’s experience helping Fortune 100 companies and providing a low-cost deployment gave me confidence in not only the capability of their solution, but also confidence in their product. Since go-live, noHold has dedicated a project manager and developer that meets with us to weekly continue supporting and improving our virtual assistant. I feel this very much speaks to their commitment as a partner, not just another vendor.”

Diego Ventura, CEO and Founder of noHold, adds, “It has been inspiring to see the passion and care the Gonzaga staff feels for its students. They worked very hard to make sure the Virtual Assistant launched without a hitch and was adopted by the whole school.”

Click here for the full use case. 

Friday, March 8, 2019

Using Conversational AI to get the most out of your Enterprise Database

The conference is almost here! Diego Ventura, CEO of noHold, will be presenting on March 11 at 1:15 PM PST. He's talk is titled, "Using Conversational AI to get the most out of your Enterprise Database." Here is a short summary on the topic:

Most enterprises rely on powerful databases to manage customer relationships, inventory, HR information, etc. But gathering information from them is not always easy and often requires the use of predefined reports or the help of IT specialists.  What if you could simply say: "show me customers in California who have spent at least $500K in the last 12 months and that are non-profit".  It is now possible to create simple straightforward conversational interfaces on top of the databases that govern our lives.  The application of this technology is not limited only to the enterprise, but it can be used also by individuals while shopping, or booking the next vacation: "what laptops do you have with an i7 processor, that cost less than $1250 and with a 2.8Ghz clock?"

Diego will also participate in a keynote panel: Building a Digital Assistant or Chatbot on March 12th. For more details please visit, http://www.conversationalinteraction.com/program
Looking forward to seeing some of you there! 





Monday, March 4, 2019

noHold is Sponsoring AVIOS' Conversational Interactions Next Week!

Next week, March 11th and 12th, noHold will be sponsoring AVIOS' 2019 Conversational Interactions conference held in San Jose, CA. Diego Ventura, noHold's Founder and CEO, will be taking part in a discussion panel, as well as a keynote presentation. Here is a short message from Diego. 



If you are interested in attending, there are still a few coupon codes available. Please send an email to diego@nohold.com and we will be happy to share that with you. 

Hope to see you next week! 

Friday, February 22, 2019

noHold, Inc. Appoints Joseph Pinto as New Member of the Company’s Board of Advisors


February 21, 2019, MILPITAS, CA – noHold is pleased to announce the appointment of Joseph Pinto to noHold’s Board of Advisors. In this capacity, Mr. Pinto will work directly with noHold’s CEO, Diego Ventura and advise him on strategic matters related to the growth of the company.  Mr. Pinto brings extensive experience from a 25-year career as Senior Vice President of Cisco's Technical Services. Presently, Pinto is Chief Customer Experience Officer at Pure Storage in Mountain View, CA.

“In these challenging times, what you need is a Customer Consigliere,” revealed Mr. Ventura. “Determined, competent and energetic, I am proud to call Joe one of us.”

Joseph Pinto was recently the Senior Vice President of Cisco's Technical Services group where he built a $10B business. Pinto was responsible for directing programs that improve customers' experience through product and service quality, including technical assistance, onsite logistics, CCIE certification, and a wealth of web- and community-based technical support resources.

Since joining Cisco in 1991, Pinto has guided the services group, the second largest Cisco business, to anticipate and address the changing business needs of Cisco customers and partners. He and his team have created and implemented systems and services to enable Cisco and Cisco partners to help customers predictably manage the health and stability of their networks, reduce costs, mitigate risk, and promote innovation. They also managed support infrastructure for Cisco internally as well as customers.

Under Pinto's leadership, Cisco Services has received numerous industry honors.

Pinto shares his knowledge of service and support strategies in keynote addresses at industry conferences, advising startups, and in publications. He is also active in philanthropic work, served on the board of the Cisco Systems Foundation, and established together with his wife Lynn, the Pinto Family Foundation to assist Northern California health, education, and welfare groups. He was chair of the Engineering Industry Advisory Council at San Jose State University for over 10 years. In addition, Joe won the community partner award in 2017 from SJSU.

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at http://www.nohold.com.