Thursday, July 14, 2016

How Chatbots and Artificial Intelligence Will Impact Enterprise Technology in 2016

At the end of May, ZDNet published an article showing different enterprise technologies to look out for this year. Below you will find a matrix ZDNet put together to showcase these different technologies that are or will make an impact on enterprises in 2016


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Chatbots (Virtual Assistants) and Artificial Intelligence both make the list as emerging technologies. According to the article, here is a brief overview of these two technologies:
  • While AI is still in its elementary stages, more and more companies are investing in its potential. "...the revenue of the industry is currently a minuscule $202 million today showing that a lot more is about to happen. This is expected [to] change dramatically growth-wise, with [the] artificial intelligence industry expected to bring in over $11 billion by 2024." (ZDNet)
  • From an app perspective, Virtual Assistants (or chatbots) are making a huge impact on the user interface. Consumers are now expecting this convenient, seamless channel of interacting with a company. 
On one side, this is a great time for businesses, especially enterprises, to jump on board with chatbots and Artificial Intelligence. On the other hand, is important for companies to remember to provide quality bots that understand end user queries, and can intelligently interact with them. There have been many stories about companies developing these 'bots' that are not very intelligent, with major knowledge gaps. Chatbots built with sophisticated AI backing them can be leveraged as powerful tools; a one-off chatbot that provides inaccurate information or error messages will have to opposite effect, causing more frustration to customers, and fueling a negative stigma against all AI/automation. 

www.nohold.com

Tuesday, July 5, 2016

MobileBeat 2016- How AI and Messaging Will Transform the App Paradigm

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If you are in the San Francisco area on July 12th and 13th, VentureBeat (the leading source for news & perspective on tech innovation) is hosting an event called MobileBeat 2016. This two day event will have over 100 qualified speakers discussing all things AI. Some general themes will include: 
  • The messaging revolution
  • How brands are using bot strategies to grow
  • Other innovative mobile engagement strategies
It is evident that Artificial Intelligence is growing . Tech giants such as Apple, Facebook, Google, IBM and more are heavily investing in AI. With this conference, the focus is towards how the mobile world will be impacted by AI. 

"A new paradigm is rocking the mobile world. It's the unstoppable shift to AI and intelligent messaging (i.e. chatbots), away from apps as we know them. It's changing the way we use our devices, and it's allowing brands to intercept customers with more immediacy and ease than ever."

For more information on MobileBeat 2016 or to register online, please click here. 

Tuesday, June 28, 2016

noHold Announces Five New Features to Augment AI Platform, SICURA

June 28, 2016, MILPITAS, CA – As the acknowledged leader in web based self-service solutions; innovation is a top priority for noHold. Recently, five new features have been added to noHold’s AI platform (SICURA) to enrich the end user experience, as well as simplify administrative tasks in the back end. These new features include:

1)    Sentiment Analysis- a Natural Language Processing (NLP) task that measures user sentiments during an interaction with a Virtual Assistant. The Virtual Assistant scores the dialog as positive, negative or neutral and acts accordingly.  If the end user sounds frustrated, the Virtual Assistant can quickly provide access to a different channel and pass on the conversation log.
2)    Customer Behavior Reports- specific reports that look at multiple interactions to pinpoint where end users are most frequently getting stuck, abandoning the conversation, etc. These reports allow administrators to quickly and easily improve the Virtual Assistant.  
3)    Context Retention- allows the Virtual Assistant to retain context among different phrases within a conversation. For example, if the end user asks about the availability of a “flight to Paris” first, and then continues in a separate phrase with, “How much does it cost?” The Virtual Assistant understands that “it” refers to the “flight to Paris.”
4)    Offline Workflow- this feature provides administrative users the ability to edit published solutions without revealing the work in progress to the public. Once the content is ready, administrators can bring the offline instance, online, replacing the existing live content.
5)    KIC 846- enables a Virtual Assistant to intelligently parse users’ queries to extract all relevant information necessary to direct users to the correct solution. If only partial information is given, the Virtual Assistant proactively asks for the remainder of the information needed for that interaction. To keep with the traveling example, Joe tells the Virtual Assistant he needs a flight to Paris on Monday around noon. After analyzing Joe’s query, the Virtual Assistant knows to ask for the rest of the information needed to effectively provide the best results. (I.e. from what airport he will be leaving, and when he needs to return.)

According to a Bank of America report citing IDC Research, AI is “an industry that will grow to $70 billion by 2020 from just $8.2 billion in 2013.” (Fortune.com) Recognizing this rapid growth, CEO and Founder of noHold, Diego Ventura goes on to say, “noHold is focused on continuing to provide an innovative and reliable platform for companies who want to leverage the many aspects of Artificial Intelligence that can help resolve real business problems. We do it in a practical manner where results are easily measurable and can be achieved quickly.”

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura. 

All other product and service names are the property of their respective owners.

Monday, June 13, 2016

Diego Ventura Sheds Light on AI within the Construction Industry

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CONEXPO-CON/AGG is a podcast hosted by Peggy Smedley centered around the construction industry. "As a new radio show voice for construction equipment technology, the podcast will examine how manufacturers are developing technology that is rapidly enhancing efficiency and reducing operating and maintenance costs, all while maximizing peak performance levels."

During the last week of May, Diego Ventura was invited back by Peggy Smedley to talk about his take on the construction industry, and how he thinks Artificial Intelligence will positively impact that space. He goes into details surrounded four different areas of construction: equipment, administrative, methodology, and post-construction. Click here to hear Diego's insight on this topic. (He joins the show in the third segment.)

Friday, June 10, 2016

How the NBA Finals are Leveraging Artificial Intelligence to Enhance Players' Moves

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In the midst of the NBA Finals, basketball fans are eagerly anticipating the start of Game 4 in Cleveland tonight. There has been a lot of buzz surrounding the two teams: which team is playing better, what players are doing the best, etc. But something fans might not know is how both teams are utilizing Artificial Intelligence to make game-changing tactical moves, A start up called Second Spectrum "uses AI and computer vision techniques to extract a trove of data fro video footage of NBA games. With their software, teams can better understand tendencies and probabilities of complex game strategies by running data-driven analysis that takes seconds - work that previously could take months of human analysis." (Wall Street Journal)

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The Cavs and the Warriors are not the only teams in the NBA to take advantage of this type of technology. About 14 other teams use it to determine where there is room for improvement. Here is an example of what the software can do:

"For example, a team defending a LeBron James pick-and-roll may want to know if a defense works better when James's defender goes over the top of a pick, or if the bigger defender should switch onto James - and when to make that choice different conditions."

We have been watching Artificial Intelligence becoming more of a prominent force within a wide array of industries: consumer electronics, support, IT, health, financial, legal, and now it is playing a larger role within sports. 

Enjoy the weekend! Cheers!

Wednesday, June 8, 2016

Exclusive Insight on the Internet of Things Coupled with Artificial Intelligence

The Internet of Things (IoT) has continuously developed and matured throughout the past few years. And with 2016 being an explosive year for Artificial Intelligence/ chat bots, coupling IoT and AI is going to have a profound impact on our daily lives. 

Join Diego Ventura, CEO of noHold, on June 23 at 6:30 PM PST as he presents two specific cases in which IoT and AI work together to simplify our lives. This event is sponsored by BAIA Executives and will take place at the Istituto Italiano di Cultura di San Francisco (601 Van Ness Avenue, Suite F, San FranciscoCA). For more information on the event, please click here. You are also able to RSVP via the meetup webpage.


"Everybody will have a butler at their beck and call, just like Tony Stark in Iron Man. This will open new business opportunities and business models. It will change the way we shop and consume the products we purchase."

Thursday, June 2, 2016

Throwback Thursday: Spacecrafts to Space Factories

In light of Throwback Thursday, I was doing some searching on what happened on this day in tech history. According to the blog, June 2, 1966 was when "NASA's lunar lander Surveyor lands in Oceanus Procellarum ("Ocean of Storms") on the Moon, becoming the first US spacecraft to soft-land on an extraterrestrial body." 

Fast forward to 2016, and people are imagining a future with more than just spacecrafts existing in space. Jeff Bezos, CEO of Amazon, recently talked about his thoughts on space and AI at this weeks Code Conference. He believes that to sustain the Earth, we should take high-energy production and move it into space. "Earth will be zoned residential and light industrial," he explained. "You shouldn't be doing heavy energy on earth. We can build gigantic chip factories in space." (theblaze.com

Another hot topic at the Code Conference was Artificial Intelligence. Amazon's CEO, as well as CEO's of Google and IBM all went on to emphasize the huge impact they foresee happening with AI in the near future. Even greater than what is happening right now. "Whether we call it AI, cognitive computer, or smart assistants, one thing's for sure. It's real. Tech giants are betting big on it. And we're just beginning to scratch the surface of what AI can do to enhance our lives and our work..." (Fox Business