Thursday, January 3, 2019

Virtual Assistant Usage to Increase in 2019

noHold, Inc. Welcomes 2019!


Happy New Year! As we all start getting back into our routines after what hopefully was a great holiday, I wanted to share a quick read from Forbes contributor, Bernard Marr, "5 Important Artificial Intelligence Predictions (For 2019) Everyone Should Read."

According to Forbes, this year we can expect to see many positive things come from the AI space. For one, AI use cases will continue to become more wide spread throughout different industries and sectors. Companies (in every industry) have seen the advantages to implementing an AI strategy. For example, when noHold first started creating Virtual Assistants in 1999, it was primarily for customer support purposes, and typically with the consumer electronics space. Just in the last year, we have seen AI adoption grow exponentially within the Financial and Educational industries. This just proves how versatile and commonly used Virtual Assistants are today. 

Also, this year we can expect AI user satisfaction to increase. As the technology continues to become smarter, more people will find AI-based Virtual Assistants to be useful. 

Here is an infographic found on ISG-one.com demonstrating that automation and AI usage is expected to triple in 2019. 

For more information on Virtual Assistants, and how your company can benefit from this technology, feel free to contact noHold here to schedule a call. 


Thursday, December 20, 2018

Year in Review: Some of noHold's 2018 Accomplishments

2018 has been an exciting year for noHold and the Artificial Intelligence industry in general. Here is a recap of some of the top stories of the year.

  1. noHold launches NLP2X, a new way to add a conversational interface to any repository of information. For example, SQL databases, excel spreadsheets, or any other proprietary data repository with an API. This new module was designed for non programmers, managers, and executives to query repositories of information without reporting tools or help from IT. 
  2. This year, noHold penetrated the Educational market in a huge way. Over 7000 Educational institutes are leveraging noHold's Virtual Assistants to help teachers and students all 
  3. noHold has continued to add more new features to its AI platform, SICURA, making it have more of a conversational feel. 
  4. Most recently, noHold just announced we are compliant with some of the top industry standards including Cloud Controls Matrix, WCAG2.0, SOC2 and more. 

The Verge recently released their annual AI Index report which analyzes data and expert findings on the progress of the AI industry each year. Click on the link above to see how AI has progressed through 2018.

From everyone here are noHold, we want to wish you Happy Holidays! We are excited to see what is in store for 2019!

Thursday, November 29, 2018

noHold's AI Platform Complies with Top Industry Standards


November 29, 2018, MILPITAS, CA – Security and compliance are key components to any successful business. According to Gartner, "Through 2022, at least 95 percent of cloud security failures will be the fault of the organization." (Gartner) We've seen these huge data breaches from some of the most popular companies in the world. For noHold, it has always been a priority to provide the best user experience for our customers, this includes maintaining privacy and a high level of security around our platform.

noHold is proud to announce that we are compliant with the following standards:
  • Cloud Controls Matrix – Provides fundamental security principles to guide cloud vendors and to assist cloud customers in assessing the overall security risk of a cloud provider. Some of the principle topics include Application & Interface Security, Datacenter Security, and much more. noHold has attested to all the control specifications put forth in the Cloud Controls Matrix.
  • WCAG 2.0 – Accessibility is everything. If your audience cannot use your tool, it is useless. WCAG compliance ensures all users can interact with noHold virtual assistants, even if they use screen readers or need high-contrast views of information.
  • SOC2 – A type 1 report, noHold has established controls based on the trust services criteria to ensure that we are doing everything we can do to keep information safe and user data private.
  • GDPR & EU-US Privacy Shield – These standards protect data collected and stored from European users. With GDPR coming into full effect last May, more emphasis is being given to the way in which data is handled, not just the infrastructure around it.
  • NIST SP800-53 – National Institute of Standards and Technology provides a control framework to ensure strict standards for Federal information systems. This provides an extra layer of scrutiny on our infrastructure design and practices.

In addition to the above standards, our hosting provider also complies with SSAE16, SOC2, SOC3, ISO/IEC 27001, ISO 9001, ISO 14001, and OHSAS 18001.
Francesco Ventura, noHold's Data Protection Officer, adds, "Data policy has never been more important. Between the geo-political landscape, technological advancements, and seemingly endless stream of data being collected, the whole ecosystem of providers, customers, and users should be paying much more attention to data policy. At noHold we are - and we actively implement policies and technology to combat any misuse or breach of information."
About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. For more information: http://www.nohold.com.
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Tuesday, November 27, 2018

AI World Conference & Expo 2018

AI World is getting closer. Next week, thousands of attendees will gather to learn how to use Artificial Intelligence to build a competitive advantage. noHold's CEO, Diego Ventura, will be speaking at the conference about automating customer service and technical support in call centers. Below is a short message from Diego: 



Hope to see you there!
www.nohold.com

Thursday, November 8, 2018

noHold's CEO, Diego Ventura, Will Be Speaking at AIWorld's Conference in December 2018


AIWorld's third annual conference and expo is right around the corner! Over 3000 business and technology executives from all over will be coming together in Boston, Massachusetts on December 3rd through the 5th to learn how AI has impacted, and will continue to impact the enterprise.

Diego Ventura, CEO of noHold, Inc., is honored to be invited to speak at AIWorld. His session is on December 5th during the 2:05 PM time slot. With almost two decades of experience with Artificial Intelligence, Diego has become a pioneer when it comes to automated support and Virtual Assistants. At AIWorld, he will be joining a discussion panel talking about how to automate customer service and technical support in the call center.

noHold has help many companies reduce Average Handle Time at the call center, while maintaining excellent customer service with the use of Artificial intelligence. Check out the following resources for more detail:

Thursday, November 1, 2018

noHold Announces SICURA® Voice to Add Speech Recognition Capabilities to its AI Platform


October 31, 2018, MILPITAS, CA – Previously, noHold announced its ability to provide voice for its Virtual Assistants through Amazon's Alexa and Google Assistant. Now, noHold is excited to be able to provide its customers with voice recognition and speech synthesis straight from its platform, SICURA.

Integrating SICURA with smart speakers like Amazon Echo and Google Home has been a great first step toward providing voice to our Virtual Assistants, but in some cases our customers want complete control of the customer experience, so we created SICURA Voice. This new component includes:
  • Speech Recognition
  • Speech Synthesis
  • Multiple language support

The Speech Recognition is speaker independent, meaning that it can work with multiple users without training. It is also continuous meaning that it understands free speech, not just simple one or two word commands. It currently supports thirteen languages, ten are European and three are double-byte (Chinese, Japanese and Russian).

Our customers can now create their own voice enabled Virtual Assistant without the need of publishing it on a specific platform, or using a specific invocation phrase.

“noHold has been in the conversational interfaces space for almost two decades. Adding voice to our NLP and NLU solutions is a natural progression that helps us augment our customers’ capabilities,” said Diego Ventura, CEO of noHold, Inc.

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at http://www.nohold.com.

Thursday, October 25, 2018

3 Proven Advantages to Implementing a Virtual Assistant

Just last month (Sept 12)  noHold celebrated its 19th year in business. Since then, noHold has built over 1300 enterprise Virtual Assistants for Fortune 500 companies around the world. From the beginning the SICURA® platform was designed with business in mind. Making it one of the few Artificial Intelligence tools that can be managed and maintained without an engineer.  

Metrics prove that companies have seen great advantages from leveraging our Virtual Assistants such as:

  • 52% deflection in traffic to the Contact Center from the website.
  • 3.5% increase in sales the first month.
  • 45% reduction in escalation to Tier 2 Agents.
We believe that noHold's pursuit of better service is the driving force behind the focus in its technology, and continuous innovation has been the key to producing Virtual Assistants that stand the test of time. noHold's CEO and Founder of the company 19 years ago, Diego Ventura, has earned a reputation as a pioneer within this industry. He has been invited to speak at a few conferences in the coming months such as AI World (December 2018) and AVIOS' Conversational Interactions (March2019). 

Stay tuned for more details about those conferences soon.