Wednesday, August 8, 2018

Implementing Artificial Intelligence to Help Your Back-to-School Customers

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August is here, and that means thousands of students are getting ready to get back into the classroom. It also means back-to-school deals will be rolling out all month long. Year after year, back-to-school season is typically the 2nd largest consumer spending period of the year, and it is expected to continue that trend this year. 

Classrooms (and the kids learning inside them) are getting more technilogically advanced every year. Some common tech gadgets that parents, teachers, and students are getting for the school year include laptops, computers, tablets, headsets, cell phones, amazon's Student Prime membership which gets you access to top student deals, and more.

Companies can't forget to optimize their website. In 2017, it was reported that 1/3 of the family budget was spent online, and over 60% of consumers were shopping online for deals and comparisons (signs.com). Being able to give great customer service to each customer during their customer journey is very important. 

Just recently, noHold issued a press release announcing a new module to its AI platform called NLP2X. This technology makes online back-to-school shopping so much easier AND quicker. Take laptops for example. Instead of having to sift through pages and pages of laptop options on websites, a Virtual Assistant can take your natural language inquire and convert it into database commands. For example, an end user can ask, "Show me all laptops that are on sale, with 4 GB of memory or more and a 2.80 Ghz clock." In seconds, the Virtual Assistant will display the laptops that match that criteria.

Virtual Assistants are not only helpful shopping assistants, but can aslo handle the influx of support questions that typically accompanies peak seasons, too. Check out this infographic showing how noHold's Virtual Assistants have actually helped companies in various industries handle spikes in the call center. 

If you are interested in learning more about how noHold's Virtual Assistants can help your company increase customer satisfaction and grow sales, please feel free to reach out. 



Wednesday, August 1, 2018

noHold, Inc. Launches NLP2X™, a New Way to Add a Conversational Interface to any Repository of Information

July 31, 2018, MILPITAS, CA – noHold is excited to introduce NLP2X, a new module of its AI platform, SICURA®. NLP2X converts end users natural language queries into database commands. This includes SQL databases, excel spreadsheets, or any other proprietary data repository with an API. NLP2X is often used with a Virtual Assistant that interfaces directly with the end user.

Here is an example of how NLP2X can work. Imagine shopping for a new computer online. There are so many options to choose from, and searching for specific features on a computer through a database can be cumbersome. Leveraging NLP2X, end users can ask a Virtual Assistant to only display computers that match specific criteria. For example, an end user can say, "Show me all laptops that are between $1000 and $1300, with 4 GB of memory or more and a 2.80 Ghz clock." In seconds, the Virtual Assistant will pull up only the laptops that match that criteria.

NLP2X is able to recognize Intents, Named Entities and Operators from end user queries. An Intent is the action the end user wants the Virtual Assistant to execute. Referencing the example above, the Intent would be “show me.”  A Named Entity is a value that is significant to the query, for example “4 GB of memory.” An Operator is the word/s typically associated with a Named Entity, such as “between” in the phrase “between $1000 and $1300."

Parsing end users queries is not trivial because end users can express themselves on their own terms. For example, you cannot expect end users to always specify the dollar sign “$” when referring to a price. Also, individuals may refer to “price” instead of “cost”, or even misspell terms. NLP2X has been trained to take care of all of this.

noHold's CEO and Founder, Diego Ventura, adds, “NLP2X is designed to help non-programmers query repositories of information without having to know reporting tools or special languages like SQL. Managers and Executives will be able to get to the information they are interested in without the help of specialized IT personnel.”

Tuesday, July 24, 2018

10 Tips on Increasing Customer Adoption of a Virtual Assistant

A while back, noHold published the infographic below titled, "Guidelines to Driving Self-Service Adoption." Artificial Intelligence, more specifically Virtual Assistants, have continued to gain popularity since this infographic was released, but these tips and tricks still apply today. 


We have come up with a few more ideas to increase adoption in addition to the ones mentioned in the infographic above. 

  1. Add your Virtual Assistant to your community forum page. This is a great way for companies to quickly go live with a Virtual Assistant, and capture data from users that can improve the Virtual Assistant. It is also just another great channel to reach customers that are looking for answers.  
  2. Pre-empt the live chat with your Virtual Assistant. Some of our clients have positioned their Virtual Assistants to be leveraged before a live agent is pulled in. To read more about pre-empting live chat with a Virtual Assistant, visit noHold.com.
  3. Creating a more conversational experience between end users and Artificial Intelligence. Virtual Assistants should be able to handle multi-turn interactions, just like the nature flow of a conversation between humans. 
With almost two decades of experience in the Virtual Assistant industry, these are just some of the tips and tricks we have found worked for our clients to help increase customer adoption. If you would like more information on noHold's Virtual Assistant technology, feel free to contact us via our website, www.nohold.com.

Wednesday, July 11, 2018

noHold Becomes Silver Sponsor for AVIOS' Conversation Interactions 2019 Conference

For the past 2 years, noHold has been invited to attend AVIOS' Conversational Interactions conference, here in San Jose, CA. Diego Ventura, noHold's Founder and CEO has presented each time, sharing his knowledge on AI that he has acquired from 20+ years of experience in the space. 

This year we are doing something special. The upcoming Conversational Interactions conference, noHold is excited to announce we have partnered with AVIOS to become a Silver Sponsor for the event! 

On the website you can find various articles regarding what is going on in the industry, included a few news pieces from noHold: http://www.conversationalinteraction.com/news

We are happy to be part of this growing conference located close to our home base in San Jose, CA. If you are interested in more information or would like to register to attend, please go to www.conversationalinteractions.com

Stay tuned for more news as the conference approaches closer in March 2019. 

Wednesday, June 27, 2018

noHold Launches Module 1000 as the Latest Component of its AI Platform, SICURA®


June 28, 2018, MILPITAS, CA – noHold is excited to announce the availability of Module 1000, the latest component to its AI platform, SICURA®. This feature provides a way for companies with thousands of products to create Virtual Assistants in a scalable and cost efficient way.

noHold works with companies that have portfolios counting thousands of products. One of the challenges they face when managing so many products is how to deliver world-class support for each customer regardless of the product they purchased, all while being mindful of resources and budget.

noHold's Module 1000 addresses this challenge by providing companies with a platform that makes creating a Virtual Assistant for thousands of products simple and fast. Module 1000 is able to accomplish this by leveraging existing documents to create the content for the Virtual Assistants. These documents can be product manuals, logged session scripts from live interactions, etc.

The advantages of Module 1000 include:
  • Scalability. Can handle an unlimited number of products.
  •  Quick implementation time. Virtual Assistants are ready to go live within days, and start answering questions while capturing customer behavior metrics.
  • Cost reduction. Manages customer interactions automatically without the need for human intervention.
  •  Ability to leverage existing content. No need to create new documents.


Diego Ventura, CEO of noHold, adds, “When dealing with thousands of product lines, possibly in multiple languages, it is key to be able to capitalize on existing content. It is unrealistic to create specialized content for each of the thousand products, just to make sure it works for the Virtual Assistant. We have been focusing on making this a reality, and Module 1000 represents a first important step in that direction.”

Thursday, May 31, 2018

noHold's Artificial Intelligence Alleviates Live Chat Shortcomings


May 31, 2018, MILPITAS, CA – noHold is introducing a Virtual Assistant specialized in pre-empting the Live Chat channel. Throughout the years, various companies have come to noHold looking for a solution to solve some of the concerns related to Live Chat. Here is a list of the three most common issues:

  • Misdirected Chats- about 60% of live chat sessions end up being irrelevant to the live agents' scope of knowledge. For example, live agents that handle pre-sales questions receiving end users asking for support. 
  • Ghost Chats- An end user clicks on the Chat button, but then never interacts with the live Agent. This accounts for about 20% of all sessions.
  • Pre-Chat Questionnaires- often live chat agents ask end users a number of questions to pre-qualify them. This process can be automated.

noHold now offers a Virtual Assistant specialized in pre-empting the Live Chat channel.  The Virtual Assistant is conversational and helps companies reduce misdirected and ghost chats, while capturing key pre-qualifying information from the end user.

“The agents at your call center are the most sophisticated resource available to help customers better experience your product.  It is important to engage them only when absolutely necessary so that companies can reduce cost and improve customer satisfaction,” adds Diego Ventura, CEO and Founder of noHold.

Monday, May 21, 2018

noHold Does Mini Hackathon for Companies to Demonstrate How Quickly Creating a Virtual Assistant Can Be

Have you ever wondered how long a Virtual Assistant implementation would take? Like the saying goes, "time is money" and having a quick implementation is important for many companies. Now, the technology has advanced so far that the implementation of a well-structured, working Virtual Assistant can be live within a day!

Recently, noHold has been doing a "mini hackathon" approach with companies to demonstrate how quick it can be. We are able to go on campus, and create Virtual Assistants for them on the spot. How did we do it?

  1. Take existing content from the website. For example manuals, FAQs, or even internal documents they were able to share. The point is to get content that is already available.
  2. Make some changes to the formatting of the document to make it Albert compatible. (i.e. adding Headings)
  3. Uploading the document to the SICURA QuickStart platform. This upload only takes a couple of minutes. Once complete, you can launch your very own Virtual Assistant.
  4. Personalize the UI for each company such as adding color, logos, etc. 
  5. Doing testing on the Virtual Assistant by asking it questions. This way you can identify an knowledge gaps or improvements to the content through the metrics. 

We were able to do these steps in person demonstrating to companies that creating a Virtual Assistant does not have to be confusing or lengthy process. Using Albert to create the Virtual Assistant requires no programming skills and can be done in a short amount of time. If you are interested in learning more about creating a bot, please contact us through the website: www.nohold.com