Thursday, October 12, 2017

What the Metrics Are Saying about Chatbot Usage In the United States

Just recently, The Wall Street Journal picked up a study done by using metrics from noHold Virtual Assistants. Looking at 350,000 chatbot sessions, we were able to show how users are interacting with AI across the United States.Check out the screenshot below.


Here are some more of noHold's key findings from the study:
  • California sees the most number of sessions per month.
  • Connecticut is the state that provides the most feedback about the Virtual Assistant.
  • Users in Montana have the highest percentage of escalations to a different support channel. Montana also has the most verbose users, starting the interaction with an average of 5 words.
  • In Ohio people stay online with the Virtual Assistant for 15 minutes, while in New Jersey end users are typically done in 10.
  • Delaware and California are at the top of the list for starting a session with a greeting or nice word such as “Good morning, I am looking for…”
These findings are really telling of the age we are currently in. People become more comfortable interacting with AI than ever before, and the types of interactions are becoming more human as well. The Next Web also picked up the infographic from above and gave there take on the current age of AI. Check out that article here.
www.nohold.com 

Thursday, September 28, 2017

noHold’s AI Reveals Top Usage Metrics Around the United States

September 28, 2017, MILPITAS, CA – Artificial Intelligence (AI) is here to stay and the statistics are confirming it. According to the 2017 Economist Intelligence Unit report, “75% of more than 200 business executives surveyed said AI will be actively implemented in their companies within the next three years.”  (Artificial Intelligence in the Real World)

In light of all the predictions surrounding AI, the team at noHold recently took a look into some usage reports, specifically from the United States, to get a better understanding of how many people are using AI currently.

noHold looked at three months’ worth of data, across a few of our randomly selected customers. Some key findings that transpired include:
  • California sees the most number of sessions per month.
  • Connecticut is the state that provides the most feedback about the Virtual Assistant.
  • Users in Montana have the highest percentage of escalations to a different support channel. Montana also has the most verbose users, starting the interaction with an average of 5 words.
  • In Ohio people stay online with the Virtual Assistant for 15 minutes, while in New Jersey end users are typically done in 10.
  •  Delaware and California are at the top of the list for starting a session with a greeting or nice word such as “Good morning, I am looking for…”


These metrics prove that Virtual Assistants are constantly becoming more common within everyday interactions. Diego Ventura, CEO of noHold, goes on to say, “Two data points specifically are intriguing to me.  The fact that people ask questions with an average of five words means that we are progressing into a more evolved paradigm than the one supported by Search, where the average query is less than two words. Also, the fact that some people take the time to be nice to our Virtual Assistants is telling of the evolution between human and AI interaction.”   

Thursday, September 14, 2017

CEO of noHold Discusses Albert for Presidential Executive Orders

Just a couple weeks ago, noHold announced Albert in the House. This is a little project we took on to demonstrate how easy and versatile Albert can be. We took Presidential Executive Orders from various Presidents, and uploaded them to the SICURA QuickStart platform. In the end, we were able to take these documents straight from the official White House website and produce an Albert that knows all about these Executive Orders. 

From this announcement, Albert in the House made headlines in some a couple different publications including Forbes and The Next Web


"Albert can answer questions like 'What is the purpose of this order' or 'Does this order supersede any other order' and is completely bi-partisan. It doesn't care about your political leanings. Using Natural Language Processing (NLP) and an Inference Engine (IE), Albert is able to identify the answer to your question on your own terms, eliminating the hassle of manually sifting through the entire document. This method allows people to feel confident they are getting objective facts straight from official documents." Curtis Silver, Forbes

For more information, Diego Ventura, CEO and Founder of noHold, recorded a quick vlog explaining what it is, how to make one, and why it is important for citizens to be empowered with unbiased information. 


Tuesday, September 5, 2017

noHold’s AI Empowers Americans to Stay Informed on Presidential Executive Orders

August 31, 2017, MILPITAS, CA – noHold, the acknowledged leader in web based self-service solutions, leverages its AI platform, SICURA QuickStart, to build bots (Albert) that can answer questions about Presidential Executive Orders.  Now, regular citizens can understand the details of an Executive Order without having to read it in its entirety. Visit www.albertinthehouse.com to see Executive Orders transformed into bots from four different presidents.

Albert can answer questions like “What is the purpose of this order?” or “Does this order supersede any other order?”  Using Natural Language Processing (NLP) and an Inference Engine (IE), Albert is able to identify the answer to your question on your own terms, eliminating the hassle of manually sifting through the entire document. This method allows people to feel confident they are getting objective facts straight from official documents.

This concept continues to validate that there is a place for Artificial Intelligence almost anywhere. “We felt it was our civic duty to take our expertise in Artificial Intelligence and use it to empower people with uncensored knowledge that can be used to benefit the country” said Diego Ventura, CEO of noHold. Click here to hear more from Diego in a vlog discussing these Virtual Assistants.

The process to turn an Executive Order into an Albert is straightforward. Anyone can do it.
1. Sign up for a free Albert account at www.albertai.com.
2. Visit the White House site (https://www.whitehouse.gov/briefing-room/presidential-actions/executive-orders) and copy and paste the desired Executive Order into a Word Document.
3. Upload to QuickStart, and launch.

These bots will soon be available on Amazon’s Alexa, as well.

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com.

Tuesday, August 1, 2017

noHold builds a Connector Enabling SICURA QuickStart™ to Integrate with Salesforce

July 31, 2017, MILPITAS, CA –noHold has designed Albert to be accessible through multiple channels, without the need to make a new bot for each of them. This is one of the unique features of creating a Virtual Assistant with SICURA™ QuickStart. In the past, noHold has announced various connectors that enable Albert to live on different platforms such as Spark, Facebook, Alexa, and more. noHold has officially added Salesforce to that list.

noHold’s Salesforce connector enables Sales Mangers to easily empower their sales teams with knowledge about products, procedures, company policies, or any content needed for a specific team. Since the content is managed through a Word document, it can be easily created and updated. Using Albert on Salesforce allows individuals to find answers to questions on their own terms, 24/7. For example, if a sales person needed to know when a lead should be converted into a contact, they could click on the Albert tab that knows about specific company procedures. Another example could be how to handle certain tasks, or looking up specific product features. The possibilities are endless.

Users can easily add Albert as a tab in the toolbar, and interact with Albert directly from within Salesforce. The process to add Albert does not require programming skills or extensive knowledge of Salesforce. Simply login to Salesforce and click the ‘+’ in the toolbar to open the ‘all tabs’ page. Select customize my tabs. In the left menu, click on create to expand, and then click tabs. Under web tabs, click new, then fill in the blanks as prompted. After saving, Albert will appear immediately in the toolbar. To watch a visual step by step tutorial for more details, click here.


Diego Ventura, Founder and CEO of noHold, adds, “The effectiveness of a sales team is directly correlated to its ability to generate revenue from new and existing customers. Providing the team with easy and direct access to Albert’s knowledge right from within Salesforce is strategic to obtaining this goal.”

Thursday, July 27, 2017

noHold's CEO Recognized as a Digital Transformation Leader

Headshot of Diego Ventura with caption

It is always great to be recognized for making an impact on an industry you are passionate about. Recently, a blog published by WalkMe.com named noHold's CEO, Diego Ventura, as a top digital transformation leader. The blog goes on to say,

"Diego Ventura makes the Digital Transformation Leaders List for his work on helping people communicate with computers. He made headway as the CEO of STEFRA by laying the groundwork for video conferencing technology such as Skype. Today, Ventura leads noHold, recently recognized by Gartner as a Cool Vendor in AI. noHold uses AI to create virtual agents for customer support and more. Business Insider cites both STEFRA and noHold as examples of Ventura being ahead of his time." Blog.walkme.com

Wednesday, July 5, 2017

Enjoy New Updates to Albert PRO

Hope everyone had a great holiday break! Now, lets get right into it. 

The latest version of Albert is live, and PRO users are now able to enjoy a handful of new features described! 

Albert's Advice

New updates include:

1. Voting mechanisms can be put in place allowing users to vote on the effectiveness of a solution. You can enable this feature in the "Edit Dialog" page. 
To view the rating of effectiveness, go to "view usage." As you can see in the photo below, within the widget on the right, the different color dots symbolize whether a solution was voted effective, needs improvement, or somewhere in between. 



2.  Some other updates to the usage page include:
  • The ability to view more metrics. Now, the date filter has many ranges to choose from, or you can specify a customer date range for which you would like metrics. 
  • An extra widget titled Top Countries. This shows you where in the world users are coming from.
  • An option to export data has been added. 
3. Even personal accounts have included a new feature. Within the dialog settings page, you are now able to create a "help" button at the top of your bot. This button is an easy way for users to escalate to an alternate support resource in the case that they can not find the answer they need with Albert. This button can be labeled whatever you like, and be linked to wherever you want.
If you need any help, or have any questions on the new updates, please feel free to contact us.

Albert of the Month

Congratulations to Centro39 on being named June's Albert of the Month. Centro 39 is the online destination fashion boutique for luxury Italian style. As a small business, they are using Albert as a 24/7 customer service sidekick. Check out their story below.



We would love to hear from you, too. Feel free to send us how you are using Albert for a chance to be featured here. 

Click here to upgrade to Albert PRO.