Thursday, June 22, 2017

noHold Recognized by Gartner as a 2017 Cool Vendor in AI for Conversational Platforms

June 20, 2017, MILPITAS, CA – noHold, a leader in web based self-service solutions, was named Cool Vendor in AI for Conversational Platforms, 2017 by Gartner. The Cool Vendor series is used to discover emerging innovative SMB vendors with interesting and highly original technology that impact their respective markets in a big way. This is the first year Gartner published a Cool Vendor report for this category.

According to the report, “The use of conversational platforms is a much-hyped topic, with chatbots, assistants, messaging platforms and other natural-language processing (NLP) uses vying for attention. The five Cool Vendors in this note show the breadth of offerings available and are representatives of the cutting-edge innovation in their respective fields.” (Cool Vendors for AI in Conversational Platforms, 2017, 30 May 2017) noHold’s latest platform, SICURA QuickStart, is an example of that type of revolutionary technology being put forward. This platform proves that interactive and diagnostic chatbots can be built directly using Microsoft Word or Google Docs, even if you are not a programmer.

The report goes on to discuss some of the features of SICURA QuickStart that are also outlined in a previous press release. noHold is proud to be part of a short list of companies that have demonstrated innovation in this category.

Furthermore, this is noHold’s second Cool Vendor recognition by Gartner, previously being acknowledged as a Cool Vendor in Business Process Services, 2015. It is a great honor to be accepting a Cool Vendor designation for a second year. noHold is proud to be a pioneer in the chatbot industry, and still continue to be known as a visionary in the space.


You can download the full report titled, “Cool Vendors in AI for Conversational Platforms, 2017” by clicking here.

Tuesday, June 13, 2017

The Next Web Interviews noHold's CEO for Insider Knowledge on What's Going on in the World of AI


Article of the week: The Next Web's Josiah Motley wrote an article about how AI is transforming customer service. He asked Diego Ventura, CEO of noHold, to share a few of his thoughts on the topic. He goes into the increase in consumer interaction with AI (whether we know it or not), and, the question that gets asked all the time, what does that mean for our jobs. 

"I see Virtual Assistants [VAs]  for one, as a way to primarily improve the customer experience and, two, augmenting the capabilities of existing employees – rather than simply taking their jobs. VAs help users find information more easily. Most of the VA users are people who were going to the Web to self-serve anyway, we are just making it easier for them to find what they are looking for and yes, prevent escalations to the call center."

Read the full article here: https://thenextweb.com/contributors/2017/06/07/ai-transforming-customer-service/#.tnw_TwuTok8B

Thursday, June 8, 2017

Local Initiatives: 2017 Best of Milpitas Award for Software Company



Milpitas has been home to noHold since its inception in 1999. We are fortune to have our headquarters in the heart of the Silicon Valley where innovation and talent are all around us on a daily basis. Just this month, the Milpitas Business Recognition awarded noHold as a winner for the 2017 Best of Milpitas Award. 

"Each year, the Milpitas Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Milpitas area a great place to live, work and play."

To read the official press release, please click here. Thank you to the city of Milpitas for the recognition!
www.nohold.com

Tuesday, May 30, 2017

noHold Adds Two Bots to Cisco’s Spark Depot

May 30, 2017, MILPITAS, CA – noHold, the recognized leader in web based self-services, is proud to announce that Cisco’s Spark Depot now includes two bots noHold has created using its own SICURA™ AI platform. The Spark Depot is a place for users to browse through and add “integrations and bots that can accelerate business outcomes” to their own implementation of Spark. The bots provided by noHold include:
  • SparkHelp Bot- SparkHelp empowers users to find answers about Cisco Spark anytime, directly from the Cisco Spark space.
  • WebEx Bot- WebEx bot can answer common “how to” questions about WebEx. To start a chat with the WebEx bot is just like starting a chat with a live person directly from within a Spark room.

To position these bots on the Spark Depot, noHold’s engineering team built a connector that allows users to leverage noHold’s existing chatbots directly within the Cisco Spark platform, adding an extra level of convenience for Spark users. The project took only a couple of weeks, and now this effort can be leveraged by any company that has built a Virtual Assistant using noHold’s AI platform, SICURA. In this sense, SICURA is one of the fastest ways to build a bot for Spark.

The Cisco Spark connector is an important component in achieving the multi-channel strategy pursued by noHold. Diego Ventura, CEO of noHold adds, “We want to make sure that the customers who have invested in our solution, can leverage it on different channels. If you build a Virtual Assistant with SICURA you can launch it on the Web, on Alexa, on Facebook M, and today, also on Cisco Spark.”

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
Press Contact
Veronica Cech
Marketing Associate
408.946.9200 ext. 356

All other product and service names are the property of their respective owners.

Thursday, May 11, 2017

How to Add Albert to Your Website

One of the great things about creating a bot through SICURA QuickStart is the bot you create can be used on various channels. For this particular blog, I wanted to share a quick how-to video on positioning Albert on your website. Check it out:



As you see, the video describes two methods for adding Albert to your website: a JavaScript link and an iframe. With minimal effort and in a matter of minutes, you can provide your audience access to your personal bot online.To download the code used in the video to add Albert to the website, go to the support and resources page. Scroll down until you see "Download the Code to Add Albert to Website." This will give you access to a Word document with the code needed. 

The website is not the only place you can leverage your Albert. Facebook, Twitter, Instagram, Salesforce, Spark, and more can all be channels for people to interact with your bot. And the best part, you only have to do the work of creating a bot once. Stay tuned for some more "how-to" videos and leave a comment below to let me know if you are interested in learning more about a specific channel.
www.albertai.com
www.nohold.com


Friday, May 5, 2017

Forrester Invites CEO of noHold to Discuss Intelligent Assistants and the Digital Enterprise

Photo Credit

Going to be in the Chicago area next week? On May 8th, Diego Ventura, CEO of noHold will be participating in Forrester's Digital Transformation 2017 event in Chicago, IL. Diego was asked to be interviewed in part of the new AI Summit portion of the event. Here is a little background information on the Summit...

"Artificial intelligence (AI), machine learning, and related data-driven technologies have moved to the forefront of the business technology agenda. Together, they promise real-time analysis, immediate adaptability, and scalable automation. But the actual implementation of AI varies dramatically from function to function — and there are unique challenges to each application. 

In this program, co-located with Forrester's Digital Transformation Forum, we will examine how AI systems are transforming business operations, rewriting business strategy, and creating new engines for rapid, disruptive growth. We will look at best practices in AI for both business and technology professionals in:
  • Core AI systems.
  • Business intelligence and analytics.
  • Commerce and payments.
  • Internet of things, robotics, and automation."

Andrew Hogan, Analyst of Forrester will conduct the interview with Diego talking about Intelligent Assistants and the Digital Enterprise. 
Registration is required to attend, so please click here to register. 

Thursday, April 27, 2017

noHold’s AI Continues to Improve Efficiency in the Call Center

SICURA QuickStart™ is making it easier than ever for Call Centers to adopt bots


April 27, 2017, MILPITAS, CA – Since the launch of SICURA QuickStart, users have shared multiple ways they are using Albert (the bot created from existing documents). One use case that adds significant value to businesses is leveraging Albert in the Call Center. Recently, a globally recognized conference brand based in Long Beach, CA, created an Albert designed specifically to help Call Center Agents become proficient quickly, and compliant when answering customer questions.

This Call Center is responsible for providing technical support and customer care to people in multiple countries 24 hours a day, 7 days a week, all year round. After trying different methods and resources to help Agents, the Call Center Manager turned to noHold for help.
In the past, noHold has worked with large enterprises to implement Virtual Assistants in the Call Center, proving Artificial Intelligence works as a great resource not only for customers, but also Agents. According to a recent blog by Cisco, bots are included in the top ten technologies to consider for contact centers in 2017 (Cisco).  

Now, with SICURA QuickStart, the same concept can be applied using Albert, except no programming skills are required to create Albert and the implementation time is much quicker. The Call Center Manager was able to input all the content Agents needed to know about into one Word document, upload it to the QuickStart platform, and within minutes a bot was created. Agents are able to use Albert while replying to customers’ emails, and also while on the phone.  Specifically, the Call Center Manager achieved the following objectives: 
  • They reduced the time to get an agent up to speed from one month to one week.
  •  Agents were excited to get a tool that made their job easier and more fun, which decreased churn significantly.
  • Since Albert delivers information to the agents’ fingertips in real time, AHT dropped by 12 points.
  • Consistency and compliance of the information delivered by the agents improved significantly because agents were all leveraging one single source of information.
  • Albert provides specific reporting on how many questions agents ask every day and what most of the questions are about. This helps the Call Center Manager make sure that the company is always ahead of what is needed to make the agents successful. 

In summary, Albert took less than an hour to set up and it paid for itself upon launch. Most of all, Albert helped the Call Center Manager with the constant challenge of onboarding and training new agents necessary to keep the Call Center fully staffed.

Diego Ventura, CEO and Founder of noHold says, “We believe that Albert is taking the Consumerization of IT one step further, empowering agents with the same sophisticated tools, such as bots, that people are starting to use in their daily lives.”

To learn more about how businesses can leverage Albert to improve Call Center efficiency, you can find more information here.