Friday, February 2, 2018

Computer Manufacturers and ISVs Leverage noHold’s Artificial Intelligence to Help with Meltdown and Spectre Crisis

January 31, 2018, MILPITAS, CA – At the beginning of 2018, the news broke about Meltdown and Spectre, two new computer vulnerabilities that put almost all processors manufactured in the last 20 years at risk for a cyber attack. According to The New York Times, almost all devices can possess the security flaw including desktops, laptops, cloud-based computers, tablets, smartphones, and other gadgets.

This news made waves in all aspects of a business, including the less obvious impact it had on the customer support teams. noHold works with some of the leaders in PC manufacturing and in the software industry. As you can imagine, these type of companies saw a significant increase in Virtual Assistant interactions regarding the crisis. The bulk of the questions being asked were, “Am I affected?” and, “How do I fix it?”

Here is a quick summary showing just how quickly these companies were able to respond to their customers through the virtual assistant.
  • At 9:15 am we got a call from some of our customer regarding the potential knowledge gap regarding the recent Spectre/Meltdown news.
  • Immediately, noHold was able to look at the metrics and confirm that 5% of all contacts were about Spectre and Meltdown.
  • By 10:10 am, relevant content was uploaded and live on the Virtual Assistant.
  • In a matter of a week, the Virtual Assistant has successfully answered 97% of the questions regarding the crisis. The number is continuously growing as the security flaws become better known to the public.


This is a real time example of how a Virtual Assistant can help companies in the midst of a crisis. These companies were able to provide their customers with answers through their preferred channel, avoid a spike in call center interactions, and do it quickly. Diego Ventura, CEO and Founder of noHold adds, “Avoiding or helping a customer manage a crisis is one the most important things we do. I’m glad we played a role in helping customers’ better deal with this issue.”

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Thursday, January 25, 2018

Learn How to Create an Alexa Skill or a Google Action in Minutes

noHold is proud to announce Diego Ventura, Founder and CEO of noHold, will be taking the stage at the 2018 Conversational Interactions conference hosted by AVIOS. This conference is all about connecting humans and machines. It will largely center around Natural Language Processing, Virtual Assistants (bots or digital assistants), and the various channels customer conversations can happen on. For more information about the conference, visit www.conversationalinteractions.com.

The event is being held close to noHold's headquarters in San Jose, California on February 5th and 6th. To catch Diego's presentation, be sure to be there on February 5th between 9:00 AM and 10:00 AM PST. He will be talking about, "The Easiest Way to Create an Alexa Skill or Google Action." It was a great opportunity to be able to speak at the conference last year, and it is an honor to be invited back to present again.

It was a great opportunity to be able to speak at the conference last year, and it is an honor to be invited back to present again.

To register for the conference, click here.
Cheers
www.nohold.com

Tuesday, January 16, 2018

Hey Google...How was CES 2018?

As with every new year, the world's most talked about tech show, CES 2018, has come to a close. 
One of the big trends this year at CES was Digital Assistants and Artificial Intelligence. In fact, Google was reported to have dominated the conference with their showcase of Google Assistant, Google Home devices, and free donuts.
Photo credit: techcrunch.com
With Google's success at CES, demonstrating all that their voice assistant can do, I thought it would be appropriate to demonstrate yet another capability of Google Assistant. Last year, noHold created a connector that makes it possible to easily put content on Google Assistant without being a computer genius. (The key word here being easy.)

1. Sign up for an Albert account at albertai.com
2. Create your own Albert (bot) via a Word document or Google Doc
3. Click one button to enable your bot to work on Google Assistant. 

It is that simple.
If you are interested in more information, feel free to contact us here.
Looking forward to seeing the trends we saw from this years CES emerge. 
www.nohold.com

Friday, December 8, 2017

How to Leverage Artificial Intelligence as an Executive Assistant

Happy Friday! 

I wanted to share a webinar noHold sponsored last week with the American Society of Administrative Professionals (ASAP). It is a relatively short webinar (20 minutes) directed towards helping Executive Assistants improve processes by leveraging Artificial Intelligence. NO PROGRAMMING KNOWLEDGE REQUIRED! Just imagine being able to create a Virtual Assistant as your Assistant. By doing so, employees can access a link to Albert and ask questions on their own terms, 24/7. Questions such as "How do I submit a PTO?" or "Where is the toner for the printer?" and so on.

Click here to watch a recording of the webinar, Unlocking Emerging Technologies for Professional Gains.

If you are interested in learning more about Albert and signing up for an account, please visit http://www.albertai.com/assistants.html

Three "handouts" were made available which included templates on how to start organizing your content. 



Friday, November 17, 2017

Andy Paul invites CEO of noHold to discuss Virtual Assistants from a Sales Perspective

Recently, Diego Ventura, CEO of noHold, was asked to guest star on the top-rated podcast, Accelerate!, hosted by Andy Paul. Andy is known as the go-to resource for the best sales advice online. Diego's 20+ years of experience in the AI space, gave him a unique perspective on sales. 

You can listen to the podcast at www.andypaul.com.

Some key takeaways include: 
  • Diego says the single biggest challenge facing sales reps today is getting introductions to the right people (decision-makers). It is hard to do with email.
  • Diego explains how a virtual agent or assistant differs from a knowledge base. A virtual assistant helps the user get to the most specific solution as quickly as possible within the framework of a dialog rather than a search.
  • NoHold is partnering with companies like Google and Amazon to accomplish voice recognition and speech synthesis with natural language processing (NLP).
  • Diego points out potential applications for online sales. Besides speech technology, it requires NLP-to-SQL (Structured Query Language) technology. This may be ready on some sites for 2017 Christmas shopping!
  • Diego mentions two current noHold projects: a customer-facing application (the Sales Advisor), and an agent-facing application. Diego covers the details of the Sales Advisor and gives examples.
  • Diego discusses levels of AI in virtual assistants. He gives examples of chatbots built from user documents, including executive orders from four U.S. presidents.
  • Diego address the future of AI in sales and its impact. It is an excellent tool to augment sales capabilities. Diego gives an example for the enterprise, the Marketing Advisor, for augmented selling in groups of 500 SDRs.

Thursday, November 9, 2017

noHold Gives its AI Platform a Voice Through Google Assistant

November 7, 2017, MILPITAS, CA – noHold, Inc. just announced the release of a Google Assistant Action called “Albert AI.” This connector empowers Albert customers to connect their own Bot to Google Assistant which is used on over 100 million devices. Devices that are compatible with Google Assistant include Google Home, smartphones, Android TV, Android Auto, smartwatches, and more.

This method has become the easiest way for people to get content on Google Assistant. Typically, creating a Google Action requires some programming knowledge and time. With noHold’s connector, no programming skills are required and your Bot can be on Google Assistant in minutes. All you need is a device with Google Assistant, an Albert account, and access to Microsoft Word or Google Docs.

There are only a few steps to creating a bot and making it live on Google Assistant:
  1. Sign up for an Albert PRO account, create a document, and upload to the SICURA™ QuickStart platform.
  2. In the top right, click the drop down menu and select “Albert Voice Support” followed by “Google Assistant."
  3. Define a short phrase that will be used to request your Albert.
  4. To invoke your bot via Google Assistant, say “Okay Google, talk to Albert AI about (phrase from step 3).” From that moment on you can speak to your Albert.
Click here for a short video demonstrating how an Executive Assistant leveraged Albert on Google Assistant.

We can think of applications for the business world and personal life. Imagine an Albert on Google that plays scavenger hunts with your kids, or that settles a dispute for whose turn it is to wash the dishes. Also at work, answering questions if the projector is not working or where the toner for the printer is, etc.

Diego Ventura, CEO and founder of noHold says, “Voice enabling our platform is an important step in making sure that the Virtual Assistants built with SICURA™ are a) available on multiple channels b) easily built with existing documents c) they can connect with each other and d) they can speak multiple languages.”

Tuesday, October 31, 2017

Tunstall and noHold Collaborate to Create a Virtual Assistant for Smart Hub™

October 31, 2017, MILPITAS, CA – noHold is excited to announce Tunstall as a new Albert customer. Tunstall is leveraging noHold’s Artificial Intelligence as a way for customers to find answers to the questions they have about their newly launched product called Smart Hub.

Tunstall, an international company that offers a range of Connected Care and Connected Health solutions, recently launched their Smart Hub product in Australia and is currently undergoing trials in Europe and the USA. The Smart Hub is Tunstall’s latest IP home unit, opening a new world of possibilities for the provision of care in the home. Using cellular technology and working on the 2/3G mobile network with a roaming SIM, the Smart Hub doesn’t require a landline, removing limitations on location.

Tunstall was in search of a way to continue to provide world class support to their growing audience and at the same time learn about the voice of their customers. That is where noHold’s AI Platform, SICURA™ QuickStart comes in. With noHold’s platform, Tunstall is able to use existing documents to easily train their own bot (Albert). Creating Albert requires no programming, and it can be deployed on multiple channels in minutes. Using Albert, Tunstall is able to deliver its customers with 24/7 access to product knowledge and support, regardless of the time zone.

“With the upcoming launch of Smart Hub and our Device Management Platform, we needed a way to communicate with our customers and guide them through the new IP set-up process.  Working with noHold we were able to easily create our own bot and quickly gain feedback using the insights from the dashboard,” said Matthew Henfrey, Group Product Marketing Executive - Telecare, Tunstall Healthcare (UK) Ltd.  

Diego Ventura, CEO of noHold adds, “Tunstall has created a world class product, and it deserves a world class support AI platform that can grow with its business. We have thoroughly enjoyed working with them and we are looking forward to future projects.”

To start creating your own bot, sign up for an Albert account at www.albertai.com.

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
About Tunstall Healthcare Group
Over the last sixty years, Tunstall has pioneered the use of technology to enable independent living, creating the Connected Healthcare industry as we know it today, and supporting more than five million people and their families across the world. Tunstall was the first to develop alarm systems for older people, and has continued to lead the market ever since, remaining at the forefront of developments such as telecare and telehealth, right up to the present day where we are harnessing the power of digital technology.