Friday, December 8, 2017

How to Leverage Artificial Intelligence as an Executive Assistant

Happy Friday! 

I wanted to share a webinar noHold sponsored last week with the American Society of Administrative Professionals (ASAP). It is a relatively short webinar (20 minutes) directed towards helping Executive Assistants improve processes by leveraging Artificial Intelligence. NO PROGRAMMING KNOWLEDGE REQUIRED! Just imagine being able to create a Virtual Assistant as your Assistant. By doing so, employees can access a link to Albert and ask questions on their own terms, 24/7. Questions such as "How do I submit a PTO?" or "Where is the toner for the printer?" and so on.

Click here to watch a recording of the webinar, Unlocking Emerging Technologies for Professional Gains.

If you are interested in learning more about Albert and signing up for an account, please visit http://www.albertai.com/assistants.html

Three "handouts" were made available which included templates on how to start organizing your content. 



Friday, November 17, 2017

Andy Paul invites CEO of noHold to discuss Virtual Assistants from a Sales Perspective

Recently, Diego Ventura, CEO of noHold, was asked to guest star on the top-rated podcast, Accelerate!, hosted by Andy Paul. Andy is known as the go-to resource for the best sales advice online. Diego's 20+ years of experience in the AI space, gave him a unique perspective on sales. 

You can listen to the podcast at www.andypaul.com.

Some key takeaways include: 
  • Diego says the single biggest challenge facing sales reps today is getting introductions to the right people (decision-makers). It is hard to do with email.
  • Diego explains how a virtual agent or assistant differs from a knowledge base. A virtual assistant helps the user get to the most specific solution as quickly as possible within the framework of a dialog rather than a search.
  • NoHold is partnering with companies like Google and Amazon to accomplish voice recognition and speech synthesis with natural language processing (NLP).
  • Diego points out potential applications for online sales. Besides speech technology, it requires NLP-to-SQL (Structured Query Language) technology. This may be ready on some sites for 2017 Christmas shopping!
  • Diego mentions two current noHold projects: a customer-facing application (the Sales Advisor), and an agent-facing application. Diego covers the details of the Sales Advisor and gives examples.
  • Diego discusses levels of AI in virtual assistants. He gives examples of chatbots built from user documents, including executive orders from four U.S. presidents.
  • Diego address the future of AI in sales and its impact. It is an excellent tool to augment sales capabilities. Diego gives an example for the enterprise, the Marketing Advisor, for augmented selling in groups of 500 SDRs.

Thursday, November 9, 2017

noHold Gives its AI Platform a Voice Through Google Assistant

November 7, 2017, MILPITAS, CA – noHold, Inc. just announced the release of a Google Assistant Action called “Albert AI.” This connector empowers Albert customers to connect their own Bot to Google Assistant which is used on over 100 million devices. Devices that are compatible with Google Assistant include Google Home, smartphones, Android TV, Android Auto, smartwatches, and more.

This method has become the easiest way for people to get content on Google Assistant. Typically, creating a Google Action requires some programming knowledge and time. With noHold’s connector, no programming skills are required and your Bot can be on Google Assistant in minutes. All you need is a device with Google Assistant, an Albert account, and access to Microsoft Word or Google Docs.

There are only a few steps to creating a bot and making it live on Google Assistant:
  1. Sign up for an Albert PRO account, create a document, and upload to the SICURA™ QuickStart platform.
  2. In the top right, click the drop down menu and select “Albert Voice Support” followed by “Google Assistant."
  3. Define a short phrase that will be used to request your Albert.
  4. To invoke your bot via Google Assistant, say “Okay Google, talk to Albert AI about (phrase from step 3).” From that moment on you can speak to your Albert.
Click here for a short video demonstrating how an Executive Assistant leveraged Albert on Google Assistant.

We can think of applications for the business world and personal life. Imagine an Albert on Google that plays scavenger hunts with your kids, or that settles a dispute for whose turn it is to wash the dishes. Also at work, answering questions if the projector is not working or where the toner for the printer is, etc.

Diego Ventura, CEO and founder of noHold says, “Voice enabling our platform is an important step in making sure that the Virtual Assistants built with SICURA™ are a) available on multiple channels b) easily built with existing documents c) they can connect with each other and d) they can speak multiple languages.”

Tuesday, October 31, 2017

Tunstall and noHold Collaborate to Create a Virtual Assistant for Smart Hub™

October 31, 2017, MILPITAS, CA – noHold is excited to announce Tunstall as a new Albert customer. Tunstall is leveraging noHold’s Artificial Intelligence as a way for customers to find answers to the questions they have about their newly launched product called Smart Hub.

Tunstall, an international company that offers a range of Connected Care and Connected Health solutions, recently launched their Smart Hub product in Australia and is currently undergoing trials in Europe and the USA. The Smart Hub is Tunstall’s latest IP home unit, opening a new world of possibilities for the provision of care in the home. Using cellular technology and working on the 2/3G mobile network with a roaming SIM, the Smart Hub doesn’t require a landline, removing limitations on location.

Tunstall was in search of a way to continue to provide world class support to their growing audience and at the same time learn about the voice of their customers. That is where noHold’s AI Platform, SICURA™ QuickStart comes in. With noHold’s platform, Tunstall is able to use existing documents to easily train their own bot (Albert). Creating Albert requires no programming, and it can be deployed on multiple channels in minutes. Using Albert, Tunstall is able to deliver its customers with 24/7 access to product knowledge and support, regardless of the time zone.

“With the upcoming launch of Smart Hub and our Device Management Platform, we needed a way to communicate with our customers and guide them through the new IP set-up process.  Working with noHold we were able to easily create our own bot and quickly gain feedback using the insights from the dashboard,” said Matthew Henfrey, Group Product Marketing Executive - Telecare, Tunstall Healthcare (UK) Ltd.  

Diego Ventura, CEO of noHold adds, “Tunstall has created a world class product, and it deserves a world class support AI platform that can grow with its business. We have thoroughly enjoyed working with them and we are looking forward to future projects.”

To start creating your own bot, sign up for an Albert account at www.albertai.com.

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
About Tunstall Healthcare Group
Over the last sixty years, Tunstall has pioneered the use of technology to enable independent living, creating the Connected Healthcare industry as we know it today, and supporting more than five million people and their families across the world. Tunstall was the first to develop alarm systems for older people, and has continued to lead the market ever since, remaining at the forefront of developments such as telecare and telehealth, right up to the present day where we are harnessing the power of digital technology.

Thursday, October 12, 2017

What the Metrics Are Saying about Chatbot Usage In the United States

Just recently, The Wall Street Journal picked up a study done by using metrics from noHold Virtual Assistants. Looking at 350,000 chatbot sessions, we were able to show how users are interacting with AI across the United States.Check out the screenshot below.


Here are some more of noHold's key findings from the study:
  • California sees the most number of sessions per month.
  • Connecticut is the state that provides the most feedback about the Virtual Assistant.
  • Users in Montana have the highest percentage of escalations to a different support channel. Montana also has the most verbose users, starting the interaction with an average of 5 words.
  • In Ohio people stay online with the Virtual Assistant for 15 minutes, while in New Jersey end users are typically done in 10.
  • Delaware and California are at the top of the list for starting a session with a greeting or nice word such as “Good morning, I am looking for…”
These findings are really telling of the age we are currently in. People become more comfortable interacting with AI than ever before, and the types of interactions are becoming more human as well. The Next Web also picked up the infographic from above and gave there take on the current age of AI. Check out that article here.
www.nohold.com 

Thursday, September 28, 2017

noHold’s AI Reveals Top Usage Metrics Around the United States

September 28, 2017, MILPITAS, CA – Artificial Intelligence (AI) is here to stay and the statistics are confirming it. According to the 2017 Economist Intelligence Unit report, “75% of more than 200 business executives surveyed said AI will be actively implemented in their companies within the next three years.”  (Artificial Intelligence in the Real World)

In light of all the predictions surrounding AI, the team at noHold recently took a look into some usage reports, specifically from the United States, to get a better understanding of how many people are using AI currently.

noHold looked at three months’ worth of data, across a few of our randomly selected customers. Some key findings that transpired include:
  • California sees the most number of sessions per month.
  • Connecticut is the state that provides the most feedback about the Virtual Assistant.
  • Users in Montana have the highest percentage of escalations to a different support channel. Montana also has the most verbose users, starting the interaction with an average of 5 words.
  • In Ohio people stay online with the Virtual Assistant for 15 minutes, while in New Jersey end users are typically done in 10.
  •  Delaware and California are at the top of the list for starting a session with a greeting or nice word such as “Good morning, I am looking for…”


These metrics prove that Virtual Assistants are constantly becoming more common within everyday interactions. Diego Ventura, CEO of noHold, goes on to say, “Two data points specifically are intriguing to me.  The fact that people ask questions with an average of five words means that we are progressing into a more evolved paradigm than the one supported by Search, where the average query is less than two words. Also, the fact that some people take the time to be nice to our Virtual Assistants is telling of the evolution between human and AI interaction.”   

Thursday, September 14, 2017

CEO of noHold Discusses Albert for Presidential Executive Orders

Just a couple weeks ago, noHold announced Albert in the House. This is a little project we took on to demonstrate how easy and versatile Albert can be. We took Presidential Executive Orders from various Presidents, and uploaded them to the SICURA QuickStart platform. In the end, we were able to take these documents straight from the official White House website and produce an Albert that knows all about these Executive Orders. 

From this announcement, Albert in the House made headlines in some a couple different publications including Forbes and The Next Web


"Albert can answer questions like 'What is the purpose of this order' or 'Does this order supersede any other order' and is completely bi-partisan. It doesn't care about your political leanings. Using Natural Language Processing (NLP) and an Inference Engine (IE), Albert is able to identify the answer to your question on your own terms, eliminating the hassle of manually sifting through the entire document. This method allows people to feel confident they are getting objective facts straight from official documents." Curtis Silver, Forbes

For more information, Diego Ventura, CEO and Founder of noHold, recorded a quick vlog explaining what it is, how to make one, and why it is important for citizens to be empowered with unbiased information.