Wednesday, August 24, 2016

How 3 Industries are Leveraging Artificial Intelligence to Improve Business

Healthcare, retail, and legal. What do these industries have in common? Companies in these spaces are starting to recognize the advantages of incorporating Artificial Intelligence into their business strategy go far beyond just tech companies. While AI can benefit virtually any industry in some way, these are the three industries that have really capitalized on this technology, paving the way for others. Take a look at a few examples:


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1. Healthcare- AI is making great strides in the healthcare space, and IBM's Watson is one of the well known players there. Conducting cancer research and patient care, helping doctors diagnose mental illnesses and more, analyzing x-ray and MRI scans. These are just a few of the things AI is already doing in the doctors office. Looking toward the future, engineers and developers are finding ways to leverage connected devices and the Internet of Things to assist users with their health. With devices that can track almost every aspect of your health, AI can turn all that scrambled data into meaningful content such as meal suggestions, exercise plans, etc.

The big question remains, are computers going to replace human doctors? The verdict is still in the air, some people believe AI will replace doctors, and some believe that AI is a great aid to doctors, but will never completely replace the need for human intervention. 


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2. Retail- AI is quickly becoming your new shopping guru. From clothes, to travel, customers can ask a question in natural language and the Virtual Assistant will try to provide the most accurate response, or escalate if the need arises. Companies are also moving to personalize each customers unique experience with the help of AI. Providing appropriate suggestions, at the appropriate time not only improves the over customer satisfaction, but also increases sales.

Another example includes cable providers using AI to start off the conversation. A Virtual Assistant will answer the call and ask a few questions to find out a little about what the customer is looking to accomplish. After answer the questions in natural language, the VA guides the customer to the right place, freeing up agent time, and eliminating some of the frustration on the customers side. 


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3. Legal- Many legal firms and lawyers are using Artificial Intelligence to quickly analyze and interpret data. Big data is making it necessary to change the way we are able to attain information. There is so much knowledge acquiring daily about the law, Artificial Intelligence is working to make it easier to sift through. According to a Forbes article, two lawyers developed a way for legal professionals to research rulings made by specific judges in order to find  a judge that would be most sympathetic to their argument. 

Legal departments within companies can benefit from Virtual Assistant technology. Click here to watch a short video of the CEO of noHold discussing how VA's are impacting the legal sector. 

Thursday, August 11, 2016

Join Diego Ventura, CEO of noHold, at the Peggy Smedley Institute this September


Dear friends,

I would like to let you know about an upcoming conference you might be interested in attending. The Peggy Smedley Institute—where Leaders Learn IoT—creates a forum for an industrywide discussion about the IoT and how it can create value for your business.

As a participant in this event, I invite you to join me and other fellow IoT experts from CyberTECH, Berkeley Varitronics Systems, Inc., CyberSN, Cisco Systems, Renesas Electronics America Inc., MultiTech Systems, Exosite, Buddy, and ServiceMax to name a few on Friday, September 9 at the San Diego Marriott Del Mar.

I will be speaking from 12:45 p.m. – 1:05 p.m. about Connecting the Internet of Things to the Human Element. There is no doubt that IoT will dramatically change our lives, but Artifcial Intelligence (AI), specifically Virtual Assistants, will help us experience it in ways we almost never dreamed possible. Attendees will discover how Virtual Assistants connect to the IoT, in addition to, how humans can benefit from this transforming paradigm.

This full day of education, networking, and sharing is for top level executives, presidents, CIOs, VPs, or anyone interested in learning more about the IoT as it relates to their business. Register here to attend.
Topics being discussed at the event include:
  • Opening Keynote: The Future of IoT
  • Industrial IoT: Perception, Reality, and the Way Forward
  • Trust in IoT Manufacturing
  • IoT and the Field Service Industry
  • Platforms in the IoT
  • A Business Approach to IoT
  • Maximizing IoT (Panel)
  • IoT Security Threats in the Billions (Panel)
  • Cisco: Trust in the IoT Supply Chain
  • IoT Roundtable: The Ups and Downs

Register for this event, as my guest, for half price by using coupon code IoTD. Even better, if you have a fellow colleague that would benefit from this event, bring them along as well as your guest for no charge—while space is available. You can register here.

I look forward to seeing you in person on September 9!

Best,
Diego Ventura

Thursday, August 4, 2016

Trends to Look for at Rio's Summer Olympics

There is much anticipation building as we wait for the opening ceremony of the 2016 Rio summer Olympics to start this Friday, August 5th. Top athletes from all around the world will make their way to Brazil to compete for the ultimate prize, a gold medal. This year, more so than others, technology will play a huge role in a variety of aspects at the games. Here are some of the major tech trends that can be spotted at this years summer Olympics. 

According to multiple articles, wearable technology will be all over Rio, from helping athletes train, to improving the overall experience for the Olympians. Here are a few examples of what kinds of wearable tech you'll see.

  • Visa's NFC-enables payment ring- this ring, mostly used by athletes and Visa employees, allows payments to be made with a simple wave of the hand.

Visa logo on table with credit card reader and persons hand wearing payment ring being scanned by machine
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  • Solos- these augmented reality glasses are being used by the US cycling team to provide data driven training. These glasses are able to collect information such as power, speed and pedal revolutions from bike sensors and in real time, relay that information to the cyclists straight on their glasses. "With the ability for the athlete to reveice real-time feedback via the Solos smart glasses, they can now adjust on the fly," says Ernesto Martinez, a director at Solos.
Point of view from a Cyclist showing the interface they see wearing the Solo smart glasses
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  • WHOOP- Being used by athletes for some time now, WHOOP is unlike traditional wearable devices. It tracks more than your heart rate and steps taken, it goes a step further and reports on "how travel is affecting them, how close they are to a potential injury, and how much training is too much training." (sikids.com)
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Another trend you will notice this year is the attention large tech moguls are placing on the games. Google, Comcast, Twitter, Facebook, etc are all finding ways to make all the games (and relevant information) easily accessible to you. "Google announced on Monday that it's tuning up Search, YouTube, Trends, and Google Maps for a better mobile and online experience that helps fans find event information, official broadcaster videos, and user-generated content." (ZDNet) Twitter is also take part in the movement, launching a live Rio Olympics moments button, providing live content, highlights, and lots of new emojis. (digitaltrends)

Lastly, Artificial Intelligence (AI) will be highly used this year. Some of the products mentioned above and more utilize some form of AI to extract the pertinent data, and turn it into practical information that athletes can use when training. Virtual Assistants are one way to augment the way athletes interact with these different technologies. Connecting Virtual Assistants to these wearable devices makes for a simplified approach to analyzing data collected by these devices. Athletes can easily ask the VA some a question regarding their health, and the VA will use the information from the wearable device to give an appropriate response. See the video below for a short demonstration.


I am looking forward to seeing how these different technologies will impact the games this year. What are some other types of tech you are hearing about in Rio? Is it fair to be using these types of technology, does it give some countries an unfair advantage? What's your opinion? 

Thursday, July 28, 2016

noHold’s AI Platform Integrates with ServiceNow’s Knowledge Base

July 28, 2016, MILPITAS, CA – Earlier this month, noHold created a new connector integrating with ServiceNow®. To date, noHold has completed a dozen integrations, with plans to continue creating connectors to Facebook, Alexa, and more. 

ServiceNow is a company committed to changing the way people work, offering service management for every department in the enterprise including IT, human resources, facilities, and more. Using an open API set, noHold was able to develop a connector that enables a seamless integration between Virtual Assistants and ServiceNow’s knowledge platform. 

A multi-billion dollar company that produces oil and gas is using the Virtual Assistant and connector to streamline content management operations. The connector allows content to remain in its current location, without having to duplicate it to noHold’s platform. The benefits of this connector include: 

  • All content can be managed from one repository of information. 
  • Improve customer satisfaction by providing the most accurate information from a single interface.
  • Personalization of the customer experience.
  • Expands the Single Point of Search vision.

The addition of the ServiceNow connector has added great value to the list of integrations done by noHold. Moving forward, noHold is continuing to develop more connectors to further integrate with various platforms and other Virtual Assistants. Diego Ventura, Founder and CEO of noHold, explains, “Virtual Assistants are designed to decrease the level of effort required by end users to complete a task. Connecting Virtual Assistants to other platforms is key to make sure end users can transparently tap into the capabilities of a company’s back-office systems and devices.”

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

Press Contact
Veronica Cech
Marketing Associate
vcech@nohold.com    

Sunday, July 24, 2016

Trends You Need to Know About from Cisco Live! 2016

birds eye view of desk with desktop, coffee, folders, glasses, and calculator
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A couple weeks ago, Cisco Live! 2016 came to a close. This event surrounds itself by all things in the digital business world. Technology innovators, IT thought leaders, Cisco's top partners, thousands of educational sessions, and much more made up this 5 day event.

Throughout the week, there were lots of powerful announcements made including strategic partnerships, various cyber security tech, and innovative ideas regarding their collaboration platform, Spark. One of the top trends associated with Cisco's Spark is the integration of chatbots. "Organizations now also are looking for the capability in their enterprise communications environments, where employees can engage with bots to conduct such tasks as checking on the status of projects, listing meeting agenda items and booking conference rooms." (eWeek). Cisco is looking to stay ahead of companies doing similar 'bot-related' initiatives such as Facebook's Messenger, Microsoft's Skype and Slack. 

noHold is in the same thought pattern as Cisco, providing chatbots (Virtual Assistants) that actually work, giving end users what they are looking for. Chatbots need to be back by cutting edge AI technology and experts' experience in creating and maintaining effective automated agents. 
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We can't wait to see what next year has in store at Cisco Live! 2017. It will be back in Las Vegas, Nevada, June 25-29, 2017. For more information about the event, please click here.
www.nohold.com

Thursday, July 14, 2016

How Chatbots and Artificial Intelligence Will Impact Enterprise Technology in 2016

At the end of May, ZDNet published an article showing different enterprise technologies to look out for this year. Below you will find a matrix ZDNet put together to showcase these different technologies that are or will make an impact on enterprises in 2016


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Chatbots (Virtual Assistants) and Artificial Intelligence both make the list as emerging technologies. According to the article, here is a brief overview of these two technologies:
  • While AI is still in its elementary stages, more and more companies are investing in its potential. "...the revenue of the industry is currently a minuscule $202 million today showing that a lot more is about to happen. This is expected [to] change dramatically growth-wise, with [the] artificial intelligence industry expected to bring in over $11 billion by 2024." (ZDNet)
  • From an app perspective, Virtual Assistants (or chatbots) are making a huge impact on the user interface. Consumers are now expecting this convenient, seamless channel of interacting with a company. 
On one side, this is a great time for businesses, especially enterprises, to jump on board with chatbots and Artificial Intelligence. On the other hand, is important for companies to remember to provide quality bots that understand end user queries, and can intelligently interact with them. There have been many stories about companies developing these 'bots' that are not very intelligent, with major knowledge gaps. Chatbots built with sophisticated AI backing them can be leveraged as powerful tools; a one-off chatbot that provides inaccurate information or error messages will have to opposite effect, causing more frustration to customers, and fueling a negative stigma against all AI/automation. 

www.nohold.com

Tuesday, July 5, 2016

MobileBeat 2016- How AI and Messaging Will Transform the App Paradigm

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If you are in the San Francisco area on July 12th and 13th, VentureBeat (the leading source for news & perspective on tech innovation) is hosting an event called MobileBeat 2016. This two day event will have over 100 qualified speakers discussing all things AI. Some general themes will include: 
  • The messaging revolution
  • How brands are using bot strategies to grow
  • Other innovative mobile engagement strategies
It is evident that Artificial Intelligence is growing . Tech giants such as Apple, Facebook, Google, IBM and more are heavily investing in AI. With this conference, the focus is towards how the mobile world will be impacted by AI. 

"A new paradigm is rocking the mobile world. It's the unstoppable shift to AI and intelligent messaging (i.e. chatbots), away from apps as we know them. It's changing the way we use our devices, and it's allowing brands to intercept customers with more immediacy and ease than ever."

For more information on MobileBeat 2016 or to register online, please click here.