Tuesday, August 1, 2017

noHold builds a Connector Enabling SICURA QuickStart™ to Integrate with Salesforce

July 31, 2017, MILPITAS, CA –noHold has designed Albert to be accessible through multiple channels, without the need to make a new bot for each of them. This is one of the unique features of creating a Virtual Assistant with SICURA™ QuickStart. In the past, noHold has announced various connectors that enable Albert to live on different platforms such as Spark, Facebook, Alexa, and more. noHold has officially added Salesforce to that list.

noHold’s Salesforce connector enables Sales Mangers to easily empower their sales teams with knowledge about products, procedures, company policies, or any content needed for a specific team. Since the content is managed through a Word document, it can be easily created and updated. Using Albert on Salesforce allows individuals to find answers to questions on their own terms, 24/7. For example, if a sales person needed to know when a lead should be converted into a contact, they could click on the Albert tab that knows about specific company procedures. Another example could be how to handle certain tasks, or looking up specific product features. The possibilities are endless.

Users can easily add Albert as a tab in the toolbar, and interact with Albert directly from within Salesforce. The process to add Albert does not require programming skills or extensive knowledge of Salesforce. Simply login to Salesforce and click the ‘+’ in the toolbar to open the ‘all tabs’ page. Select customize my tabs. In the left menu, click on create to expand, and then click tabs. Under web tabs, click new, then fill in the blanks as prompted. After saving, Albert will appear immediately in the toolbar. To watch a visual step by step tutorial for more details, click here.


Diego Ventura, Founder and CEO of noHold, adds, “The effectiveness of a sales team is directly correlated to its ability to generate revenue from new and existing customers. Providing the team with easy and direct access to Albert’s knowledge right from within Salesforce is strategic to obtaining this goal.”

Thursday, July 27, 2017

noHold's CEO Recognized as a Digital Transformation Leader

Headshot of Diego Ventura with caption

It is always great to be recognized for making an impact on an industry you are passionate about. Recently, a blog published by WalkMe.com named noHold's CEO, Diego Ventura, as a top digital transformation leader. The blog goes on to say,

"Diego Ventura makes the Digital Transformation Leaders List for his work on helping people communicate with computers. He made headway as the CEO of STEFRA by laying the groundwork for video conferencing technology such as Skype. Today, Ventura leads noHold, recently recognized by Gartner as a Cool Vendor in AI. noHold uses AI to create virtual agents for customer support and more. Business Insider cites both STEFRA and noHold as examples of Ventura being ahead of his time." Blog.walkme.com

Wednesday, July 5, 2017

Enjoy New Updates to Albert PRO

Hope everyone had a great holiday break! Now, lets get right into it. 

The latest version of Albert is live, and PRO users are now able to enjoy a handful of new features described! 

Albert's Advice

New updates include:

1. Voting mechanisms can be put in place allowing users to vote on the effectiveness of a solution. You can enable this feature in the "Edit Dialog" page. 
To view the rating of effectiveness, go to "view usage." As you can see in the photo below, within the widget on the right, the different color dots symbolize whether a solution was voted effective, needs improvement, or somewhere in between. 



2.  Some other updates to the usage page include:
  • The ability to view more metrics. Now, the date filter has many ranges to choose from, or you can specify a customer date range for which you would like metrics. 
  • An extra widget titled Top Countries. This shows you where in the world users are coming from.
  • An option to export data has been added. 
3. Even personal accounts have included a new feature. Within the dialog settings page, you are now able to create a "help" button at the top of your bot. This button is an easy way for users to escalate to an alternate support resource in the case that they can not find the answer they need with Albert. This button can be labeled whatever you like, and be linked to wherever you want.
If you need any help, or have any questions on the new updates, please feel free to contact us.

Albert of the Month

Congratulations to Centro39 on being named June's Albert of the Month. Centro 39 is the online destination fashion boutique for luxury Italian style. As a small business, they are using Albert as a 24/7 customer service sidekick. Check out their story below.



We would love to hear from you, too. Feel free to send us how you are using Albert for a chance to be featured here. 

Click here to upgrade to Albert PRO.

Thursday, June 22, 2017

noHold Recognized by Gartner as a 2017 Cool Vendor in AI for Conversational Platforms

June 20, 2017, MILPITAS, CA – noHold, a leader in web based self-service solutions, was named Cool Vendor in AI for Conversational Platforms, 2017 by Gartner. The Cool Vendor series is used to discover emerging innovative SMB vendors with interesting and highly original technology that impact their respective markets in a big way. This is the first year Gartner published a Cool Vendor report for this category.

According to the report, “The use of conversational platforms is a much-hyped topic, with chatbots, assistants, messaging platforms and other natural-language processing (NLP) uses vying for attention. The five Cool Vendors in this note show the breadth of offerings available and are representatives of the cutting-edge innovation in their respective fields.” (Cool Vendors for AI in Conversational Platforms, 2017, 30 May 2017) noHold’s latest platform, SICURA QuickStart, is an example of that type of revolutionary technology being put forward. This platform proves that interactive and diagnostic chatbots can be built directly using Microsoft Word or Google Docs, even if you are not a programmer.

The report goes on to discuss some of the features of SICURA QuickStart that are also outlined in a previous press release. noHold is proud to be part of a short list of companies that have demonstrated innovation in this category.

Furthermore, this is noHold’s second Cool Vendor recognition by Gartner, previously being acknowledged as a Cool Vendor in Business Process Services, 2015. It is a great honor to be accepting a Cool Vendor designation for a second year. noHold is proud to be a pioneer in the chatbot industry, and still continue to be known as a visionary in the space.


You can download the full report titled, “Cool Vendors in AI for Conversational Platforms, 2017” by clicking here.

Tuesday, June 13, 2017

The Next Web Interviews noHold's CEO for Insider Knowledge on What's Going on in the World of AI


Article of the week: The Next Web's Josiah Motley wrote an article about how AI is transforming customer service. He asked Diego Ventura, CEO of noHold, to share a few of his thoughts on the topic. He goes into the increase in consumer interaction with AI (whether we know it or not), and, the question that gets asked all the time, what does that mean for our jobs. 

"I see Virtual Assistants [VAs]  for one, as a way to primarily improve the customer experience and, two, augmenting the capabilities of existing employees – rather than simply taking their jobs. VAs help users find information more easily. Most of the VA users are people who were going to the Web to self-serve anyway, we are just making it easier for them to find what they are looking for and yes, prevent escalations to the call center."

Read the full article here: https://thenextweb.com/contributors/2017/06/07/ai-transforming-customer-service/#.tnw_TwuTok8B

Thursday, June 8, 2017

Local Initiatives: 2017 Best of Milpitas Award for Software Company



Milpitas has been home to noHold since its inception in 1999. We are fortune to have our headquarters in the heart of the Silicon Valley where innovation and talent are all around us on a daily basis. Just this month, the Milpitas Business Recognition awarded noHold as a winner for the 2017 Best of Milpitas Award. 

"Each year, the Milpitas Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Milpitas area a great place to live, work and play."

To read the official press release, please click here. Thank you to the city of Milpitas for the recognition!
www.nohold.com

Tuesday, May 30, 2017

noHold Adds Two Bots to Cisco’s Spark Depot

May 30, 2017, MILPITAS, CA – noHold, the recognized leader in web based self-services, is proud to announce that Cisco’s Spark Depot now includes two bots noHold has created using its own SICURA™ AI platform. The Spark Depot is a place for users to browse through and add “integrations and bots that can accelerate business outcomes” to their own implementation of Spark. The bots provided by noHold include:
  • SparkHelp Bot- SparkHelp empowers users to find answers about Cisco Spark anytime, directly from the Cisco Spark space.
  • WebEx Bot- WebEx bot can answer common “how to” questions about WebEx. To start a chat with the WebEx bot is just like starting a chat with a live person directly from within a Spark room.

To position these bots on the Spark Depot, noHold’s engineering team built a connector that allows users to leverage noHold’s existing chatbots directly within the Cisco Spark platform, adding an extra level of convenience for Spark users. The project took only a couple of weeks, and now this effort can be leveraged by any company that has built a Virtual Assistant using noHold’s AI platform, SICURA. In this sense, SICURA is one of the fastest ways to build a bot for Spark.

The Cisco Spark connector is an important component in achieving the multi-channel strategy pursued by noHold. Diego Ventura, CEO of noHold adds, “We want to make sure that the customers who have invested in our solution, can leverage it on different channels. If you build a Virtual Assistant with SICURA you can launch it on the Web, on Alexa, on Facebook M, and today, also on Cisco Spark.”

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
Press Contact
Veronica Cech
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408.946.9200 ext. 356

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