Friday, February 10, 2012

Customer Feedback Fridays

Another great quote from a noHold customer. We are often asked the question, "What percentage of end users actually use the Virtual Assistant (Virtual Agent)?" This feedback provides a perfect response to Virtual Assistant adoption - Give your customers the option, and let them decide.

Enjoy your weekend.

“There is no one size fits all when it comes to [online support], and you must know your audience... You have to give them options...We never try to force or make a decision on behalf of the customer as to which tool will help them the most. We leave that to them.” -Cisco