There's still time to register for today's webinar! Join us in a 30 minute session as we discuss the benefits of coupling live chat with a Virtual Agent. 11:30 AM PT/ 2:30 PM ET
Companies use an IVR on the phone to find out what a customer is interested in before engaging a live agent, and after hours when an agent is not available. But how do they do it online? When your live chat agents start interacting, are they ready to hit the ground running? What are you using to capture the voice of your customer when agents are not available? How do you shorten the path to a meaningful chat?
All attendees will receive a free Interactive Web Response (IWR) Starter Pack. We hope to see you there.