Friday, June 14, 2013

Virtual Assistants Aiding Lottery Officials!



Recently, the Powerball jackpot was at its highest in history at an estimated 590.5 million dollars. One lucky person from Florida won it all a few weeks ago, but before there was a winner, people from all over the country ( even outside the United States) were going crazy to win this huge jackpot. “When pots reach record levels, says lottery officials, phone calls start coming in from all around the world to Powerball’s Iowa headquarters. ‘ We start getting inquires from Canada and Europe from people wanting to know if they can buy a ticket,’ Neubauer told ABC News. ‘They ask if they can FedEx us the money.’ The answer is: ‘Sorry, no. You have to buy a ticket in a member state from a licensed retail location.’” (http://gma.yahoo.com/no-powerball-winner-means-jackpot-swells-475m-105638577--abc-news-topstories.html

Here’s some food for thought… Utilizing a Virtual Assistant to manage the flow of calls would create less chaos in an already chaotic situation. Having a Virtual Assistant embedded on the Powerball’s official website will decrease the amount of calls to the call center because people will be able to find out the answers to their questions immediately and on their own (not to mention 24 hours a day, 7 days a week, which helps the people calling from different time zones). Implementing a Virtual Assistant in the call center of the Powerball’s Iowa headquarters would allow Powerball players to get their frequently asked questions answered by an Artificial Intelligence, freeing up the lottery officials’ time and decreasing the cost of answering these phone calls. Having a Virtual Assistant online and in the contact center will help tremendously with the overflow of calls/questions about how to win that money!

 Many people think Virtual Assistants are only used for technology companies that need online support for their products, but as you can see in the example, Powerball’s headquarters can benefit greatly from a Virtual Assistant…especially when the jackpot reaches record highs!

Have a great weekend!