The best way to measure the success of a Virtual Agent is to learn straight from the clients that implement them. One of noHold's customers, ViewSonic, a globally recognized leader in visual display technology, provided noHold with a testimonial on their experience with a Virtual Agent.
"InstantSupport™ helps us
provide quick and consistent solutions for our customers with just a few key
strokes. Its reporting tools guide us
towards updates to keep our solutions current and it’s the only support
solution that drives the cost down the more it is used.” - Carol Hansen, Manager, Customer Care, ViewSonic
Kudos to ViewSonic for maximizing the use of their Virtual Agent and reaping the benefits of lower support costs and higher customer satisfaction.
Are Virtual Agents one of the only support solutions that drive down costs the more they are used? What's your opinion?