Tuesday, April 8, 2014

The Secret to Reducing Average Handle Time While Maintaining an Excellent Customer Experience

Here is a business case of one of the top security software companies in the industry. They were interested in reducing Average Handle Time (AHT) for call center agents, reducing churn, and reducing second tier escalation  by 35%. Check out the slideshare below to find out how implementing a Virtual Agent into their Call Center helped them to exceed their expectations. 




To learn more about Virtual Agents in the Call Center click here.