Wednesday, August 6, 2014

The Need For Improved Mobile Customer Service is Here!

Mock Mobile Virtual Agent
Earlier in April, one of noHold's clients was inclined to embrace the mobile movement when they found that about a fourth of their clients were mobile users. This company decided it was time to launch a mobile version of their Virtual Agent. By doing so, they are able to give great customer service to all customers, no matter what device they are using. Now, more and more companies are following suit. Recently, a leading provider of computing, consumer electronics, and communications solutions realized the need for mobile customer support, launching their version of a mobile-friendly Virtual Agent. 

It is a good thing that companies are making the shift to be more mobile friendly before its too late. Trusted analyst firms are predicting that by the end of the year 2015, over 80% of all Internet interactions will be made via mobile devices, and failing to improve your mobile customer service will end up damaging your business.   

Are you aware of what your audience prefers? Is your company taking the necessary steps to adapt to the mobile generation?