|Mock Mobile Virtual Agent|
It is a good thing that companies are making the shift to be more mobile friendly before its too late. Trusted analyst firms are predicting that by the end of the year 2015, over 80% of all Internet interactions will be made via mobile devices, and failing to improve your mobile customer service will end up damaging your business.
Are you aware of what your audience prefers? Is your company taking the necessary steps to adapt to the mobile generation?