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1. Implementing a Virtual Assistant is cost effective. As a small business, saving money where you can is important. By offer your customers with a web based self service solution to cater to their support needs, you empower them to find the answers to their own questions 24 hours a day/ 7 days a week, thus reducing support costs.
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2. The Virtual Assistant reduces the volume of calls/emails to contact centers, decreasing the load that a live agent would need to tend to.
3. The Virtual Assistant is designed to be easily maintained making it convenient for small businesses who do not have a lot of man power.
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In similar news, noHold was recognized by Gartner as a 'cool vendor' in business process services for 2015. These 'cool vendor' titles are specifically designed to recognize the innovations of small and medium sized businesses that normally would not be able to compete with large enterprises. To read the press release and find out more about Gartner's 'cool vendor' series, click here.