One Year Later: Revisiting with Diego Ventura, CEO, noHold
One year ago this month, Connected Worldinterviewed Diego Ventura, CEO of noHold about virtual agents, the IoT (Internet of Things), and AI (artificial intelligence). In the year since that interview, the pace of developments in these areas, and for noHold as well, has been blistering.
noHold has announced a number of important developments since June of 2014, clear indicators of the company’s vitality and its commitment to innovation.
Some of the key announcements were the continuation of its longstanding relationship with ViewSonic, and the launch of a collaborative project with Cisco to develop the next generation of AI-enabled virtual assistants. This project, code named SARA for “Services Automated Resolution Agent,” is intended to “revolutionize the interaction by integrating with sophisticated back office systems and deeper understanding of complex problem resolution.”
One of the more exciting projects Ventura’s team has launched is “Virtual Volunteer,” a program designed to give charitable organizations a means to supplement a diminishing base of human volunteers, the ones who make the calls to secure contributions from donors.
Connected World’s Tim Lindner, who originally interviewed Ventura, caught up with him recently to see just what noHold has been doing this past year.