Connecting the Social Media Network’s 900 Million Users to their Own Virtual Assistants
November 10, 2016, MILPITAS, CA – noHold, creators of AI-powered virtual assistants for enterprise and beyond, today launched a connector to Facebook’s Messenger platform, enabling users to interact with noHold Virtual Assistants directly from the social giant’s Messaging app.
According to a report from Business Insider’s Intelligence division, at the beginning of 2015, the number of messaging app users surpassed social media users. Since Virtual Assistants closely resemble the messaging app paradigm, this user shift opened the door for businesses to utilize Virtual Assistants to provide a scalable way to engage with their customers 24/7 on these types of platforms.
Diego Ventura, CEO and founder of noHold adds, “Our objective is to make it simple for non-programmers to create a Virtual Assistant. It is also important to make sure that same Virtual Assistant is reachable from any channel an end user prefers. The popularity of Facebook, as well as the large business presence, made it an obvious choice for us to connect to.”
noHold has been able to embed our clients’ Virtual Assistants to their company Facebook page for some time. This difference with this connector is its ability to live directly within Facebook’s Messaging interface. A user simply types the name of the Virtual Assistant for the company they are inquiring within Facebook Messenger’s search bar, clicks on the associated icon and the chat window will appear. It has the same look and feel as chatting with a human, but the interaction is powered by Artificial Intelligence.
Take for example a company that already has a Virtual Assistant on their website, such as Dell. If I was chatting with my friend on Facebook Messenger about the recent sale on Dell laptops, wouldn’t it be convenient if from the same messaging platform I could chat with a Virtual Assistant that knew everything about Dell products. This new connector makes that possible.
While bots are not new to Facebook Messenger, the current bots are not always helpful. It is inspiring to see people trying to create bots, but it is important that the platform used to create them is easy to use by everyone. There are a few key differentiators that make this connector unique:
- It can connect to an entire platform that can handle creating thousands of bots.
- The technology powering these bots is familiar, enabling an intuitive and interactive end user experience.
- Allows you to develop one bot and repurpose that same bot throughout different channels (social media, collaboration platforms, etc).
For more from Diego on this topic, click here to watch a short clip about this integration.
About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
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