Wednesday, July 5, 2017

Enjoy New Updates to Albert PRO

Hope everyone had a great holiday break! Now, lets get right into it. 

The latest version of Albert is live, and PRO users are now able to enjoy a handful of new features described! 

Albert's Advice

New updates include:

1. Voting mechanisms can be put in place allowing users to vote on the effectiveness of a solution. You can enable this feature in the "Edit Dialog" page. 
To view the rating of effectiveness, go to "view usage." As you can see in the photo below, within the widget on the right, the different color dots symbolize whether a solution was voted effective, needs improvement, or somewhere in between. 

2.  Some other updates to the usage page include:
  • The ability to view more metrics. Now, the date filter has many ranges to choose from, or you can specify a customer date range for which you would like metrics. 
  • An extra widget titled Top Countries. This shows you where in the world users are coming from.
  • An option to export data has been added. 
3. Even personal accounts have included a new feature. Within the dialog settings page, you are now able to create a "help" button at the top of your bot. This button is an easy way for users to escalate to an alternate support resource in the case that they can not find the answer they need with Albert. This button can be labeled whatever you like, and be linked to wherever you want.
If you need any help, or have any questions on the new updates, please feel free to contact us.

Albert of the Month

Congratulations to Centro39 on being named June's Albert of the Month. Centro 39 is the online destination fashion boutique for luxury Italian style. As a small business, they are using Albert as a 24/7 customer service sidekick. Check out their story below.

We would love to hear from you, too. Feel free to send us how you are using Albert for a chance to be featured here. 

Click here to upgrade to Albert PRO.