What the Metrics Are Saying about Chatbot Usage In the United States

Just recently, The Wall Street Journal picked up a study done by using metrics from noHold Virtual Assistants. Looking at 350,000 chatbot sessions, we were able to show how users are interacting with AI across the United States.Check out the screenshot below.

Here are some more of noHold's key findings from the study:

• California sees the most number of sessions per month.
• Connecticut is the state that provides the most feedback about the Virtual Assistant.
• Users in Montana have the highest percentage of escalations to a different support channel. Montana also has the most verbose users, starting the interaction with an average of 5 words.
• In Ohio people stay online with the Virtual Assistant for 15 minutes, while in New Jersey end users are typically done in 10.
• Delaware and California are at the top of the list for starting a session with a greeting or nice word such as “Good morning, I am looking for…”

These findings are really telling of the age we are currently in. People become more comfortable interacting with AI than ever before, and the types of interactions are becoming more human as well. The Next Web also picked up the infographic from above and gave there take on the current age of AI. Check out that article here.
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