You can listen to the podcast at www.andypaul.com.
Some key takeaways include:
- Diego says the single biggest challenge facing sales reps today is getting introductions to the right people (decision-makers). It is hard to do with email.
- Diego explains how a virtual agent or assistant differs from a knowledge base. A virtual assistant helps the user get to the most specific solution as quickly as possible within the framework of a dialog rather than a search.
- NoHold is partnering with companies like Google and Amazon to accomplish voice recognition and speech synthesis with natural language processing (NLP).
- Diego points out potential applications for online sales. Besides speech technology, it requires NLP-to-SQL (Structured Query Language) technology. This may be ready on some sites for 2017 Christmas shopping!
- Diego mentions two current noHold projects: a customer-facing application (the Sales Advisor), and an agent-facing application. Diego covers the details of the Sales Advisor and gives examples.
- Diego discusses levels of AI in virtual assistants. He gives examples of chatbots built from user documents, including executive orders from four U.S. presidents.
- Diego address the future of AI in sales and its impact. It is an excellent tool to augment sales capabilities. Diego gives an example for the enterprise, the Marketing Advisor, for augmented selling in groups of 500 SDRs.
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