As a consumer, I love bundles. If I package Internet, TV, and Voice, I can often get a great deal. Even when purchasing a laptop, bundled software is a great perk. I love bundles.
To most consumers, when a problem arises with these bundled products and services, it's difficult to know where to start troubleshooting the issue. For a call center agent on the phones answering questions, there is only so much help they can provide about third party products. According to the 2012 Support Services Benchmark (John Ragsdale, VP of Technology Research – TSIA), nearly a quarter of all service incidents, 23%, require expertise and/or training on another vendor’s products to resolve. And these incidents take a third longer, 32.9%, to resolve than incidents concerning the company’s own products. According to a leading PC manufacturer, 2/3 of the calls in the call center are related to third party products.
Join noHold and Motorola (June 13, 2012 at 11:30 AM PT) as we discuss a common industry issue, and reveal a new way to provide support across company boundaries. And by the way, you can begin using the Motorola Modem Virtual Assistant right away (no development time). All attendees will receive a free one month trial.
Click the image below to register for the webinar. If you can't make it, please
contact us and we will be happy to share the details. Have a great day.
