How to Leverage Artificial Intelligence as an Executive Assistant

Happy Friday! 

I wanted to share a webinar noHold sponsored last week with the American Society of Administrative Professionals (ASAP). It is a relatively short webinar (20 minutes) directed towards helping Executive Assistants improve processes by leveraging Artificial Intelligence. NO PROGRAMMING KNOWLEDGE REQUIRED! Just imagine being able to create a Virtual Assistant as your Assistant. By doing so, employees can access a link to Albert and ask questions on their own terms, 24/7. Questions such as "How do I submit a PTO?" or "Where is the toner for the printer?" and so on.

Click here to watch a recording of the webinar, Unlocking Emerging Technologies for Professional Gains.

If you are interested in learning more about Albert and signing up for an account, please visit http://www.albertai.com/assistants.html

Three "handouts" were made available which included templates on how to start organizing your content. 

Handout 1: https://www.asaporg.com/images/webinars/albert-for-events.pdf

Handout 2: https://www.asaporg.com/images/webinars/albert-for-policies.pdf

Handout 3: https://www.asaporg.com/images/webinars/albert-for-away.pdf

Throwback Thursday: Customer Experience Action Plan

Happy Throwback Thursday!

     This Thursday I wanted to take some time to write about a webinar from 2011. This webinar comes from a leading analyst firm and is presented by well known analysts. "Build Your 2012 Customer Experience Action Plan Now" talks about exactly that... creating an effective action plan to increase positive customer experience. I can not emphasize enough the importance of happy customers. And it is not just the sales and customer service departments that make consumers happy, the whole company contributes to Customer Experience Management (CEM), from product design to IT and Call Centers. Even though this webinar is from a few years ago, I believe it still provides relevant/useful information to improve CEM. 

     Towards the middle of the presentation they start to explain how expensive live support is and suggest innovative alternatives to this costly option. One of these alternatives is a noHold solution, more specifically the Virtual Agents from a fortune 500 Telco and a leader in networking devices. Companies that utilize these self-service solutions decrease their expenses because customers will not have to connect with a live person; and also increase positive customer experience because they don't have to wait and speak with multiple representitives (which typically takes forever) that might not know the solution you are in need of.

     In the end, happy consumers = happy company. To check out the full webinar click here. If you do not have an account, you can register for one for free to watch on demand webinars. 

Have a great week!  

Customer Feedback Fridays - In the Form of An Expert Panel

Today, we want to give you a little something to look forward to. Instead of providing a customer feedback quote, we would like you to hear feedback from an expert panel.

On Wednesday, March 14, at 11:30 AM PT, noHold will be hosting a webinar. The webinar will feature experts from the PC, Software, and Mobility industries. During a 30 minute segment, noHold's CEO (Diego Ventura) will get feedback from the panel on a common and complex problem that companies have tried to solve for years - Support Across Company Boundaries.

Don't take our word for it - Hear what industry experts have to say!

For more information about the panelists, and to register, click here.

P.S. All attendees can register to receive a free CK Starter Kit.

Enjoy your weekend!