"The time to differentiate is now," explains Dan Miller, lead analyst and founder of Opus Research. "Coke, Domino's and Hyatt are part of a leading-edge group of firms that employ human-like assistants for sales, customer care, technical support and answering questions. Within a few years, they will be virtually ubiquitous." (Opus Research's Intelligent Assistant Awards (IAAs) Recognize Hyatt, Domino's and the US Army for Human-Like Automated Assistance).
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