10 Tips on Increasing Customer Adoption of a Virtual Assistant

A while back, noHold published the infographic below titled, "Guidelines to Driving Self-Service Adoption." Artificial Intelligence, more specifically Virtual Assistants, have continued to gain popularity since this infographic was released, but these tips and tricks still apply today. 

We have come up with a few more ideas to increase adoption in addition to the ones mentioned in the infographic above. 

1. Add your Virtual Assistant to your community forum page. This is a great way for companies to quickly go live with a Virtual Assistant, and capture data from users that can improve the Virtual Assistant. It is also just another great channel to reach customers that are looking for answers.  
2. Pre-empt the live chat with your Virtual Assistant. Some of our clients have positioned their Virtual Assistants to be leveraged before a live agent is pulled in. To read more about pre-empting live chat with a Virtual Assistant, visit noHold.com.
3. Creating a more conversational experience between end users and Artificial Intelligence. Virtual Assistants should be able to handle multi-turn interactions, just like the nature flow of a conversation between humans. 

With almost two decades of experience in the Virtual Assistant industry, these are just some of the tips and tricks we have found worked for our clients to help increase customer adoption. If you would like more information on noHold's Virtual Assistant technology, feel free to contact us via our website, www.nohold.com.