Interview: Customer Service Experts- In Depth Look on How Customer Service Leaders Manage Critical Events

Read the Interviews: Expert opinions on weathering the storm during high customer traffic, the biggest support related challenges, and advice from service and support veterans with over 20 years of experience. View the interviews now from Dave Hare, SVP of Customer Success; Garry Schultz, Customer Success Executive; and Bill Rose, Founder of the Service & Support Professionals Association (SSPA) and Bill Rose, Inc.  David Hare, is currently SVP Customer Success at OoYala. He has over 30 years of experience building, designing, and managing world-class service delivery organizations. Garry Schultz is a Customer Success Executive of 20+ years, focused in the international B2C and B2B software market. He has moved the bar forward with AVG Technologies, Blackberry, and Intuit.  Bill Rose has 40 years in the technology services industry, having held every position from field service rep to software support engineer to service management and finally service executive. He founded the Service & Support Professionals Association (SSPA), which is now Technology Services Industry Association (TSIA), and is the founder of Bill Rose, Inc. If you missed our last editions, you can still read How Stand Out Brand Weather the Storm During Critical Spikes in Customer Traffic, as well as the Infographic: Insider Metrics on how Virtual Assistants help manage customer traffic peaks.

Dave Hare, Senior Vice President of Customer Success at OoYala. Garry Schultz, Customer Success Executive with 20+ years of experience. Bill Rose, Service Executive, Founder of the Service & Support Professionals Association (SSPA) and Bill Rose, Inc.

The Art of Managing a Tech Support Center presented by Bill Rose

  We all know the complications that come along with managing a tech support center. Staying current on all the service technologies and understanding which is the best fit for your company is only a small portion of the knowledge needed to run an effective tech support center. Join Bill Rose as he “unravels the mysteries of service technology” at his two day, hands on workshop, "The Art of Managing a Tech Support Center.” 

     He is currently in Toronto, Canada today and tomorrow presenting. If you missed your chance to register for this workshop there are going to be few more throughout the year in different locations. 

• Toronto, Canada May 15-16, 2013

• Boston, Massachusetts July 23-24, 2013

• Pittsburgh, Pennsylvania Sept 18-19, 2013

• Santa Clara, California Nov 19-20, 2013                                                                                      

     Don't miss this great opportunity to expand your knowledge of managing a tech support center. This workshop is especially useful for "VP's, Directors, Managers, Supervisors, and Team Leads who have responsibility for technology services for either internal or external customers." Click here to register for any of the dates and locations mentioned above. 
Cheers!