Diego Ventura Shares His Knowledge on Virtual Assistants and IoT at PSI Conference

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On April 4, noHold's CEO, Diego Ventura, was invited to speak at the Peggy Smedley Institute (PSI), 2016 Conference. Situated in San Francisco, California, Diego spoke alongside other professionals from various industries to:

• Review the state of the IoT
  
• Examine the leaders and innovators
• Explore products and successes
• Review threats and security issues
• Look at the lessons learned

Diego's presentation centered around two questions; how will Virtual Assistants (VAs) connect to IoT, and how can humans benefit from this transforming paradigm? Here are a couple short clips of Diego sharing his thoughts and ideas regarding the topic. 

In this introductory clip, Diego touches on the fact that Artificial Intelligence has surpassed the 'basic' capability of beating chess. In today's society, machine learning and Artificial Intelligence are making a huge impact on the IoT world with the growing level of sophisticated algorithms.  

Users submerged in the IoT typically deal with multiple applications to control each individual device. In the clip below, Diego speaks about noHold's Butler-style VA, created to manage all connected devices from a single interface, improving the way individuals relate to the IoT. 

It was a pleasure for Diego to be apart of another engagement put forth by Connected World and The Peggy Smedley Show. 

Let us know your thoughts on the IoT in the comments below. Cisco estimates that within the next 4 years, 50 billion devices will be connected to the Internet (Cisco). Do you think a Butler VA can help streamline the way humans are able to interact with all those devices? 
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Interview: Customer Service Experts- In Depth Look on How Customer Service Leaders Manage Critical Events

Read the Interviews: Expert opinions on weathering the storm during high customer traffic, the biggest support related challenges, and advice from service and support veterans with over 20 years of experience. View the interviews now from Dave Hare, SVP of Customer Success; Garry Schultz, Customer Success Executive; and Bill Rose, Founder of the Service & Support Professionals Association (SSPA) and Bill Rose, Inc.  David Hare, is currently SVP Customer Success at OoYala. He has over 30 years of experience building, designing, and managing world-class service delivery organizations. Garry Schultz is a Customer Success Executive of 20+ years, focused in the international B2C and B2B software market. He has moved the bar forward with AVG Technologies, Blackberry, and Intuit.  Bill Rose has 40 years in the technology services industry, having held every position from field service rep to software support engineer to service management and finally service executive. He founded the Service & Support Professionals Association (SSPA), which is now Technology Services Industry Association (TSIA), and is the founder of Bill Rose, Inc. If you missed our last editions, you can still read How Stand Out Brand Weather the Storm During Critical Spikes in Customer Traffic, as well as the Infographic: Insider Metrics on how Virtual Assistants help manage customer traffic peaks.

Dave Hare, Senior Vice President of Customer Success at OoYala. Garry Schultz, Customer Success Executive with 20+ years of experience. Bill Rose, Service Executive, Founder of the Service & Support Professionals Association (SSPA) and Bill Rose, Inc.

Insider Metrics: Self-Service Traffic Spikes

View the infographic showing real metrics on the impact of customer contacts during outages, major holidays, and peaks in volume. See how Virtual Assistants help trusted brands across various industries increase First Contact Resolution (FCR), 24x7,  when humans are not available. 

In our last edition, we shared How Stand-out Brands Weather the Storm During Critical Spikes in Customer Traffic. You can still view this quick read here.

Stay tuned next week for advice from industry experts Bill Rose from Bill Rose, Inc. and David Hare, SVP of Customer Success, as both offer their own take on the biggest support related challenges, and recalling how each weathered the storm during critical events.