Throwback Thursday: SalesAdvisor

Happy Throwback Thursday!
For this weeks throwback Thursday I wanted to share with you the first SalesAdvisor Virtual Agent launched by noHold, Ask Roxanne from a leading company in digital media software and services. They utilized their Virtual Agent not only for customer support, but also for sales. 

Lately, e-commerce has been booming, Google has even joined the e-commerce bandwagon with Google Shopping Express. This is a website where you can purchase virtually anything you need from featured stores such as Target, NobHill, Whole Foods, ect... and it all ships to your home on the same day. A business like that would benefit greatly from implementing SalesAdvisor because it can help customers with any questions they have, and also personalize their experience by suggesting items that go well with what they have already selected.   

It is fairly well known that self-service is effective for support, but it is also effective for sales! Creating a great customer experience online can be tricky. It is hard to demonstrate great customer service and personalization through the Internet. But the use of a Virtual Agent for support AND sales will complete the full customer journey circle; while creating loyal customers and increasing conversion rates.

SalesAdvisor has been around since 2005, but has been evolving ever since, too. Check out this slideshare presentation to find out what the future of shopping will look like.
Learn how a simple QR code on product packaging can trigger a Virtual sales rep that follows your customer throughout the journey from attract, convert, fulfill to support. 

How to Increase Sales by Providing a Great Customer Experience That is Easy to Socialize

The true customer journey encompasses attract, convert, fulfill and support.  Each of these milestones are chances for your brand to be present and make a difference. Mobile devices are becoming the new customer journey 'buddies'. When a prospective client walks into a store (or an online store), he or she is already checking reviews, asking friends on Facebook for advice, and doing his or her due diligence in order to make an informed purchase. When it's time to setup, get training, or support, your audience picks up the device and expects self service or another preferred channel. And during the entire process, social media is the sounding board to share a great find or write a customer satisfaction report that blasts the news feeds of close connections. 

Take a few minutes to see how Virtual Agent technology in the hands of your consumer can be a brand differentiator.  Learn how a simple QR code on product packaging can trigger a Virtual sales rep that follows your customer throughout the journey from attract, convert, fulfill to support. See how smarter self service yields increased conversion, increased customer loyalty, and takes your brand viral. 

View the SlideShare Presentation: How to Increase Sales by Providing a Great Customer Experience that is Easy to Socialize. 

 

P.S.  The holidays are approaching, and the support rush will follow closely behind. 89 days until Christmas day.