How 3 Industries are Leveraging Artificial Intelligence to Improve Business

Healthcare, retail, and legal. What do these industries have in common? Companies in these spaces are starting to recognize the advantages of incorporating Artificial Intelligence into their business strategy go far beyond just tech companies. While AI can benefit virtually any industry in some way, these are the three industries that have really capitalized on this technology, paving the way for others. Take a look at a few examples:

Photo Source

1. Healthcare- AI is making great strides in the healthcare space, and IBM's Watson is one of the well known players there. Conducting cancer research and patient care, helping doctors diagnose mental illnesses and more, analyzing x-ray and MRI scans. These are just a few of the things AI is already doing in the doctors office. Looking toward the future, engineers and developers are finding ways to leverage connected devices and the Internet of Things to assist users with their health. With devices that can track almost every aspect of your health, AI can turn all that scrambled data into meaningful content such as meal suggestions, exercise plans, etc.

The big question remains, are computers going to replace human doctors? The verdict is still in the air, some people believe AI will replace doctors, and some believe that AI is a great aid to doctors, but will never completely replace the need for human intervention. 

Photo Source

2. Retail- AI is quickly becoming your new shopping guru. From clothes, to travel, customers can ask a question in natural language and the Virtual Assistant will try to provide the most accurate response, or escalate if the need arises. Companies are also moving to personalize each customers unique experience with the help of AI. Providing appropriate suggestions, at the appropriate time not only improves the over customer satisfaction, but also increases sales.

Another example includes cable providers using AI to start off the conversation. A Virtual Assistant will answer the call and ask a few questions to find out a little about what the customer is looking to accomplish. After answer the questions in natural language, the VA guides the customer to the right place, freeing up agent time, and eliminating some of the frustration on the customers side. 

Photo Source

3. Legal- Many legal firms and lawyers are using Artificial Intelligence to quickly analyze and interpret data. Big data is making it necessary to change the way we are able to attain information. There is so much knowledge acquiring daily about the law, Artificial Intelligence is working to make it easier to sift through. According to a Forbes article, two lawyers developed a way for legal professionals to research rulings made by specific judges in order to find  a judge that would be most sympathetic to their argument. 

Legal departments within companies can benefit from Virtual Assistant technology. Click here to watch a short video of the CEO of noHold discussing how VA's are impacting the legal sector. 

noHold’s A.I. Platform Expands Virtual Assistants to Every Organization within a Company

Including HR, IT, Legal, Marketing, Sales and Support

April 28, 2016, MILPITAS, CA – noHold, the acknowledged leader in web based self service solutions, expands its Artificial Intelligence (A.I.) platform to include Virtual Assistants that benefit all organizations within a company.

noHold’s flagship product, Support Advisor, typically answers support and customer care type questions. With the help of its customers, and recognizing the growth within the A.I. space, noHold has developed Virtual Assistants with the entire business in mind. Now, Virtual Assistants have graduated beyond solely being a part of support organizations. Recently, the expansion of the A.I. platform has grown to include Virtual Assistants such as:

• HR Advisor- allows employees to help themselves
• IT Advisor- for the enterprise help desk
• Legal Advisor- to enforce compliance
• Marketing Advisor- to prequalify sales opportunities
• Sales Advisor- to increase conversion rates
• Support Advisor- to reduce support costs

The diversity of applications really demonstrates the flexibility of noHold’s platform and the ease of multi-use implementations. "If you look at every technological advance," said [Phil] Libin [Managing Director at General Catalyst and founder of Evernote], "the big jumps forward were when something becomes easier, has less friction, becomes more natural than whatever it replaced - so email from normal mail, chat from email, smartphone apps from desktop apps, I think bots are the next evolution of making something more natural." (Marketplace)

Virtual Assistants are imperative for enterprises managing moving parts. noHold is looking forward to providing more and more clients with a full circle approach to a Virtual Assistant.

According to Diego Ventura, CEO of noHold, “When creating a Virtual Assistant for a specific organization within the enterprise, you must take into consideration the different features needed by those particular business units that will optimize the Virtual Assistant. For example, we discovered that when a Call Center Agent is on the phone with a customer, they need to have a sense of the questions they will be asking and why. In these situations, the Virtual Assistant cannot always ask questions serially, so we implemented the ‘Look Ahead’ feature, designed to show the Agent why the Virtual Assistant would be asking those questions. Having this ability to provide department-specific Virtual Assistants proves the flexibility of our technology.”

About noHold Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

Press Contact

Veronica Cech

Marketing Associate

vcech@nohold.com

408.946.9200 ext. 356