noHold, Inc. AI-based HR Advisor Makes it Easy for Both Employees and HR Teams.

 August 29, 2019, MILPITAS, CA – noHold announces its latest offering, the HR Advisor. This AI-based Virtual Assistant is designed specifically to augment the way employees are able to effectively interact with HR.

After interviewing an HR Director of a Fortune 500 company based in the Silicon Valley, noHold was able to understand some of the top challenges HR Directors face. One of her major pain points was figuring out, “How can we continue to service our growing, global workforce with the same staff, but with 4 times the work?” The HR Advisor addresses this challenge by using Artificial Intelligence to answer employee questions that typically congest the HR department. Some examples of the repetitive types of questions that can be automated with the HR Advisor include “Is my family still covered while I am away?” or “How much time do I get for maternity leave?”

The HR Advisor can be built in minutes, with no programming skills necessary. You simply take your current employee handbook and upload that document into noHold’s SICURA® QuickStart platform, which will automatically transform your employee handbook into a Virtual Assistant. Here is a short video clip that shows you the process and outcome: https://www.youtube.com/watch?v=hDU9g9ql0uE&feature=youtu.be

In addition to decreasing the amount of questions that take up a significant amount of time from your HR staff, another benefit of leveraging AI within the HR department is the advantage of being able to capture “Voice of the Employee” data. According to a national study on satisfaction at work, 75% of employees would stay longer at an organization that listens to and addresses their concerns. The HR Advisor is a great way for employees to provide feedback and employers to turn that feedback into actionable metrics. 

noHold, Inc. Implements a Virtual Assistant to Support HR Department of a Fortune 500 Corporation

April 30, 2019, MILPITAS, CA – noHold is excited to announce that a multinational manufacturing company has brought the power of automation into their HR department - a HR Virtual Assistant to answer employee questions. This Fortune 500 corporation manufactures goods and offers engineering services for a variety of industrial, commercial, and consumer markets. With over 75,000+ employees and more than 200 manufacturing sites worldwide, noHold is very pleased to be helping provide support for their internal departments.

The HR Virtual Assistant is a 24/7, AI-based tool that employees can leverage as a first line of defense when they have a question that would typically be directed to HR. This helps alleviate some of the repetitiveness that can congest the HR Department. For example, the Virtual Assistant is answering questions about company policies and benefits, employee training, business travel, and much more. If an employee is not able to get the answer they need, the Virtual Assistant makes it easy to escalate to a live person by providing the user with the appropriate contact information.

The Virtual Assistant only took two weeks to build and deploy. noHold provides metrics that are collected daily, making it easy to consistently improve the Virtual Assistant based on user input. Since adding or removing content based on those metrics can be done immediately, and without the need of savvy programmers, this company was able to expand the knowledge of their Virtual Assistant quickly. The Virtual Assistant is now helping employees not only with HR questions, but also IT, finance, and general facility related questions.

Diego Ventura, CEO and Founder of noHold, said, “The first version of the Virtual Assistant is now live. Plans for the future include the integration with back-office systems to personalize the experience. Employees will not only be able to ask ‘What holidays does the company observer?’, but also ‘How many PTO days do I have left?’”

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at http://www.nohold.com.

noHold’s A.I. Platform Expands Virtual Assistants to Every Organization within a Company

Including HR, IT, Legal, Marketing, Sales and Support

April 28, 2016, MILPITAS, CA – noHold, the acknowledged leader in web based self service solutions, expands its Artificial Intelligence (A.I.) platform to include Virtual Assistants that benefit all organizations within a company.

noHold’s flagship product, Support Advisor, typically answers support and customer care type questions. With the help of its customers, and recognizing the growth within the A.I. space, noHold has developed Virtual Assistants with the entire business in mind. Now, Virtual Assistants have graduated beyond solely being a part of support organizations. Recently, the expansion of the A.I. platform has grown to include Virtual Assistants such as:

• HR Advisor- allows employees to help themselves
• IT Advisor- for the enterprise help desk
• Legal Advisor- to enforce compliance
• Marketing Advisor- to prequalify sales opportunities
• Sales Advisor- to increase conversion rates
• Support Advisor- to reduce support costs

The diversity of applications really demonstrates the flexibility of noHold’s platform and the ease of multi-use implementations. "If you look at every technological advance," said [Phil] Libin [Managing Director at General Catalyst and founder of Evernote], "the big jumps forward were when something becomes easier, has less friction, becomes more natural than whatever it replaced - so email from normal mail, chat from email, smartphone apps from desktop apps, I think bots are the next evolution of making something more natural." (Marketplace)

Virtual Assistants are imperative for enterprises managing moving parts. noHold is looking forward to providing more and more clients with a full circle approach to a Virtual Assistant.

According to Diego Ventura, CEO of noHold, “When creating a Virtual Assistant for a specific organization within the enterprise, you must take into consideration the different features needed by those particular business units that will optimize the Virtual Assistant. For example, we discovered that when a Call Center Agent is on the phone with a customer, they need to have a sense of the questions they will be asking and why. In these situations, the Virtual Assistant cannot always ask questions serially, so we implemented the ‘Look Ahead’ feature, designed to show the Agent why the Virtual Assistant would be asking those questions. Having this ability to provide department-specific Virtual Assistants proves the flexibility of our technology.”

About noHold Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

Press Contact

Veronica Cech

Marketing Associate

vcech@nohold.com

408.946.9200 ext. 356