April 30, 2019,
MILPITAS, CA – noHold is excited to announce that a multinational manufacturing
company has brought the power of automation into their HR department - a HR
Virtual Assistant to answer employee questions. This Fortune 500 corporation manufactures goods and offers
engineering services for a variety of industrial, commercial, and consumer
markets. With over 75,000+ employees and more than 200 manufacturing sites
worldwide, noHold is very pleased to be helping provide support for their internal
departments.
The HR Virtual Assistant is a 24/7, AI-based tool that
employees can leverage as a first line of defense when they have a question
that would typically be directed to HR. This helps alleviate some of the
repetitiveness that can congest the HR Department. For example, the Virtual
Assistant is answering questions about company policies and benefits, employee
training, business travel, and much more. If an employee is not able to get the
answer they need, the Virtual Assistant makes it easy to escalate to a live
person by providing the user with the appropriate contact information.
The Virtual Assistant only took two weeks to build and deploy.
noHold provides metrics that are collected daily, making it easy to
consistently improve the Virtual Assistant based on user input. Since adding or
removing content based on those metrics can be done immediately, and without
the need of savvy programmers, this company was able to expand the knowledge of
their Virtual Assistant quickly. The Virtual Assistant is now helping employees
not only with HR questions, but also IT, finance, and general facility related
questions.
Diego Ventura, CEO and Founder of noHold, said, “The first
version of the Virtual Assistant is now live. Plans for the future include the
integration with back-office systems to personalize the experience. Employees
will not only be able to ask ‘What holidays does the company observer?’, but
also ‘How many PTO days do I have left?’”
About noHold, Inc.
noHold is a privately
held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon
Valley). noHold is the acknowledged leader in Web based Self-service solutions
with a mission to deliver real answers to real questions – real fast. Simple to
use, easy to implement and as close to human as you can get, noHold turns
automated customer support into cognitive customer interactions. noHold
customers include Cisco, Dell, McAfee and a host of industry leaders. More
information can be found at http://www.nohold.com.
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