Gonzaga University Enlists noHold’s AI to Innovate the Way Technical Support is Handled on Campus

March 28, 2019, MILPITAS, CA – Gonzaga University is continuously looking to improve processes to enhance the support experience for students and instructors. Gonzaga needed a solution that would innovate the way technical support is handled on campus.

Gonzaga found noHold, a company that specializes in Virtual Assistant technology. Virtual Assistants utilize Artificial Intelligence (AI) to help users through a chat interface. Now, the Virtual Assistant allows Gonzaga University to:

1. Support students and instructors 24/7/365 from mobile phones, the school website, social media sites, and automated personal assistants like Amazon Alexa and Google Assistant 
2. Provide users with a first point of contact, so they can find the information they need without searching
3. Analyze interactions between students and the Virtual Assistant to improve processes
4. Create an effective solution that is within budget
5. Deploy an AI tool in 6 weeks with the help of noHold Professional Services and intuitive backend

In the first month, 71% of students providing feedback found the Virtual Assistant to be helpful, twice as effective as the average Virtual Assistant at launch. noHold and Gonzaga have also discovered what topics students are struggling with most, added QR codes around campus for easy access, and expanded the Virtual Assistant’s knowledge based on user interactions.

Lyle Spencer, Data Architect from Gonzaga University said, “When we decided to find a virtual assistant solution, we were fortunate to find a partner like noHold. The noHold professionals worked relentlessly to help us create and deploy a truly exceptional example of what a virtual assistant can be. noHold’s experience helping Fortune 100 companies and providing a low-cost deployment gave me confidence in not only the capability of their solution, but also confidence in their product. Since go-live, noHold has dedicated a project manager and developer that meets with us to weekly continue supporting and improving our virtual assistant. I feel this very much speaks to their commitment as a partner, not just another vendor.”

Diego Ventura, CEO and Founder of noHold, adds, “It has been inspiring to see the passion and care the Gonzaga staff feels for its students. They worked very hard to make sure the Virtual Assistant launched without a hitch and was adopted by the whole school.”

Click here for the full use case. 

What Would You Do With Your Own Bot?

noHold is excited about the response we have received from the BETA program of our latest platform, SICURA QuickStart. If you don't know, QuickStart is a platform designed for anyone, even non programmers, to create a chatbot out of a Word or GoogleDoc. We call these bots, Albert. Get your own Albert here! Small businesses are adopting the concept already. One example is Revolve Robotics, creators of the teleprescnce robot Kubi. Check out the video below to see how Albert has helped enhance customer service without requiring much effort at all.  In this instance, Revolve Robotics is using Albert to answer support questions, but Albert is versatile and can be knowledgeable about whatever you want. It can be used for internal purposes including employee manuals, sales processes, and general IT information. Individuals are also using personal accounts to create customized AI assistants from documents they already have such as recipe bots, teacher assistants, and more. For more small business use cases, please click here. If you would like to sign up for your own free, personal account you can visit www.albertai.com, and click 'sign up' in the top right corner. Already have an account? We would love to hear how you are using Albert! Tag us on Twitter (@albertai2)/Facebook (@Albert) or contact us via the web, and share your story for a chance to be featured on our website. Cheers!

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