noHold Becomes Silver Sponsor for AVIOS' Conversation Interactions 2019 Conference

For the past 2 years, noHold has been invited to attend AVIOS' Conversational Interactions conference, here in San Jose, CA. Diego Ventura, noHold's Founder and CEO has presented each time, sharing his knowledge on AI that he has acquired from 20+ years of experience in the space. 

This year we are doing something special. The upcoming Conversational Interactions conference, noHold is excited to announce we have partnered with AVIOS to become a Silver Sponsor for the event! 

On the website you can find various articles regarding what is going on in the industry, included a few news pieces from noHold: http://www.conversationalinteraction.com/news

We are happy to be part of this growing conference located close to our home base in San Jose, CA. If you are interested in more information or would like to register to attend, please go to www.conversationalinteractions.com

Stay tuned for more news as the conference approaches closer in March 2019. 

noHold Goes to Orlando's WATS2018 Conference

Source

On April 17th through the 19th, 2018, the CEO of noHold, Diego Ventura, went to a conference called WATS 2018. For those that aren't familiar with that conference, "WATS is the world's largest gathering of aviation training professionals serving airlines, regulators, training providers and training industry with more than 1,200 expected from 50+ countries." (https://www.wats-event.com/about-wats)

It was a great event, with over a thousand professionals in the aviation space attending. Multiple companies were really interested in learning more about Artificial Intelligence (AI), and Diego saw a lot of opportunities for AI to aid in the aviation training industry.

If you are interested in learning how the aviation field is planning to utilize AI, contact us via www.nohold.com.

noHold’s Artificial Intelligence Improves the Way the Appliances Industry Engages with Customers

March 15, 2018, MILPITAS, CA – noHold is revolutionizing the customer experience for the Home Appliance industry through Artificial Intelligence. Home appliances are an essential part of consumers’ everyday life, and noHold thinks companies in this space need more than just a great product to be successful, they need to create a great customer journey as well.

noHold has developed a strategy to be able to invoke a Virtual Assistant through a QR code that is positioned directly on the product. Using this strategy, customers’ would have to put little effort into searching for answers/ information. Here is an example of how a company can use noHold’s technology to reduce Customer Effort Score (CES) for both potential buyers and current customers.  

A woman comes into a store looking for a new refrigerator. She finds one, but has a couple of questions about it. Instead of trying to find the right salesperson that knows about that specific refrigerator, she uses her smart phone to scan the QR code on the product. Instantly, a Virtual Assistant appears and answers her questions. She ends up buying the refrigerator. A couple years later, she is having a problem with her ice maker. Using the same process of scanning a QR code, she is able to quickly find the exact part she needs to buy to fix her ice maker.

Using the QR codes to leverage a Virtual Assistant was beneficial for a few reasons.

• She did not need to look and wait for a sales personal that knew about a product.
• Even after several years of owning the fridge, she did not need to scavenge up the manual she probably threw away.
• The Virtual Assistant was able to upsell.
•  Metrics were captured to learn about her experience, and used to improve the product or support for the product.

QR codes are not the only unique way people can pull up a Virtual Assistant. noHold has created connectors to Google Home, Amazon’s Alexa, Facebook Messenger, and more, so people can reach the Virtual Assistant through their preferred channel, whenever they want.

Diego Ventura, Founder and CEO of noHold, adds, "I believe we are in a unique position to help companies accomplish this paradigm, because we have built a platform that empowers companies to create Virtual Assistants automatically out of existing documents such as manuals."

Computer Manufacturers and ISVs Leverage noHold’s Artificial Intelligence to Help with Meltdown and Spectre Crisis

January 31, 2018, MILPITAS, CA – At the beginning of 2018, the news broke about Meltdown and Spectre, two new computer vulnerabilities that put almost all processors manufactured in the last 20 years at risk for a cyber attack. According to The New York Times, almost all devices can possess the security flaw including desktops, laptops, cloud-based computers, tablets, smartphones, and other gadgets.

This news made waves in all aspects of a business, including the less obvious impact it had on the customer support teams. noHold works with some of the leaders in PC manufacturing and in the software industry. As you can imagine, these type of companies saw a significant increase in Virtual Assistant interactions regarding the crisis. The bulk of the questions being asked were, “Am I affected?” and, “How do I fix it?”

Here is a quick summary showing just how quickly these companies were able to respond to their customers through the virtual assistant.

• At 9:15 am we got a call from some of our customer regarding the potential knowledge gap regarding the recent Spectre/Meltdown news.
• Immediately, noHold was able to look at the metrics and confirm that 5% of all contacts were about Spectre and Meltdown.
• By 10:10 am, relevant content was uploaded and live on the Virtual Assistant.
• In a matter of a week, the Virtual Assistant has successfully answered 97% of the questions regarding the crisis. The number is continuously growing as the security flaws become better known to the public.

This is a real time example of how a Virtual Assistant can help companies in the midst of a crisis. These companies were able to provide their customers with answers through their preferred channel, avoid a spike in call center interactions, and do it quickly. Diego Ventura, CEO and Founder of noHold adds, “Avoiding or helping a customer manage a crisis is one the most important things we do. I’m glad we played a role in helping customers’ better deal with this issue.”

Press Contact

Veronica Cech

Marketing Associate

vcech@nohold.com   

408.946.9200 ext. 356

All other product and service names are the property of their respective owners.

How to Leverage Artificial Intelligence as an Executive Assistant

Happy Friday! 

I wanted to share a webinar noHold sponsored last week with the American Society of Administrative Professionals (ASAP). It is a relatively short webinar (20 minutes) directed towards helping Executive Assistants improve processes by leveraging Artificial Intelligence. NO PROGRAMMING KNOWLEDGE REQUIRED! Just imagine being able to create a Virtual Assistant as your Assistant. By doing so, employees can access a link to Albert and ask questions on their own terms, 24/7. Questions such as "How do I submit a PTO?" or "Where is the toner for the printer?" and so on.

Click here to watch a recording of the webinar, Unlocking Emerging Technologies for Professional Gains.

If you are interested in learning more about Albert and signing up for an account, please visit http://www.albertai.com/assistants.html

Three "handouts" were made available which included templates on how to start organizing your content. 

Handout 1: https://www.asaporg.com/images/webinars/albert-for-events.pdf

Handout 2: https://www.asaporg.com/images/webinars/albert-for-policies.pdf

Handout 3: https://www.asaporg.com/images/webinars/albert-for-away.pdf

Tunstall and noHold Collaborate to Create a Virtual Assistant for Smart Hub™

October 31, 2017, MILPITAS, CA – noHold is excited to announce Tunstall as a new Albert customer. Tunstall is leveraging noHold’s Artificial Intelligence as a way for customers to find answers to the questions they have about their newly launched product called Smart Hub.

Tunstall, an international company that offers a range of Connected Care and Connected Health solutions, recently launched their Smart Hub product in Australia and is currently undergoing trials in Europe and the USA. The Smart Hub is Tunstall’s latest IP home unit, opening a new world of possibilities for the provision of care in the home. Using cellular technology and working on the 2/3G mobile network with a roaming SIM, the Smart Hub doesn’t require a landline, removing limitations on location.

Tunstall was in search of a way to continue to provide world class support to their growing audience and at the same time learn about the voice of their customers. That is where noHold’s AI Platform, SICURA™ QuickStart comes in. With noHold’s platform, Tunstall is able to use existing documents to easily train their own bot (Albert). Creating Albert requires no programming, and it can be deployed on multiple channels in minutes. Using Albert, Tunstall is able to deliver its customers with 24/7 access to product knowledge and support, regardless of the time zone.

“With the upcoming launch of Smart Hub and our Device Management Platform, we needed a way to communicate with our customers and guide them through the new IP set-up process.  Working with noHold we were able to easily create our own bot and quickly gain feedback using the insights from the dashboard,” said Matthew Henfrey, Group Product Marketing Executive - Telecare, Tunstall Healthcare (UK) Ltd.  

Diego Ventura, CEO of noHold adds, “Tunstall has created a world class product, and it deserves a world class support AI platform that can grow with its business. We have thoroughly enjoyed working with them and we are looking forward to future projects.”

To start creating your own bot, sign up for an Albert account at www.albertai.com.

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

About Tunstall Healthcare Group
Over the last sixty years, Tunstall has pioneered the use of technology to enable independent living, creating the Connected Healthcare industry as we know it today, and supporting more than five million people and their families across the world. Tunstall was the first to develop alarm systems for older people, and has continued to lead the market ever since, remaining at the forefront of developments such as telecare and telehealth, right up to the present day where we are harnessing the power of digital technology.

noHold’s AI Empowers Americans to Stay Informed on Presidential Executive Orders

August 31, 2017, MILPITAS, CA – noHold, the acknowledged leader in web based self-service solutions, leverages its AI platform, SICURA QuickStart, to build bots (Albert) that can answer questions about Presidential Executive Orders.  Now, regular citizens can understand the details of an Executive Order without having to read it in its entirety. Visit www.albertinthehouse.com to see Executive Orders transformed into bots from four different presidents.

Albert can answer questions like “What is the purpose of this order?” or “Does this order supersede any other order?”  Using Natural Language Processing (NLP) and an Inference Engine (IE), Albert is able to identify the answer to your question on your own terms, eliminating the hassle of manually sifting through the entire document. This method allows people to feel confident they are getting objective facts straight from official documents.

This concept continues to validate that there is a place for Artificial Intelligence almost anywhere. “We felt it was our civic duty to take our expertise in Artificial Intelligence and use it to empower people with uncensored knowledge that can be used to benefit the country” said Diego Ventura, CEO of noHold. Click here to hear more from Diego in a vlog discussing these Virtual Assistants.

The process to turn an Executive Order into an Albert is straightforward. Anyone can do it.

1. Sign up for a free Albert account at www.albertai.com.

2. Visit the White House site (https://www.whitehouse.gov/briefing-room/presidential-actions/executive-orders) and copy and paste the desired Executive Order into a Word Document.

3. Upload to QuickStart, and launch.

These bots will soon be available on Amazon’s Alexa, as well.

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com.

noHold's CEO Recognized as a Digital Transformation Leader

It is always great to be recognized for making an impact on an industry you are passionate about. Recently, a blog published by WalkMe.com named noHold's CEO, Diego Ventura, as a top digital transformation leader. The blog goes on to say,

"Diego Ventura makes the Digital Transformation Leaders List for his work on helping people communicate with computers. He made headway as the CEO of STEFRA by laying the groundwork for video conferencing technology such as Skype. Today, Ventura leads noHold, recently recognized by Gartner as a Cool Vendor in AI. noHold uses AI to create virtual agents for customer support and more. Business Insider cites both STEFRA and noHold as examples of Ventura being ahead of his time." Blog.walkme.com

Forrester Invites CEO of noHold to Discuss Intelligent Assistants and the Digital Enterprise

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Going to be in the Chicago area next week? On May 8th, Diego Ventura, CEO of noHold will be participating in Forrester's Digital Transformation 2017 event in Chicago, IL. Diego was asked to be interviewed in part of the new AI Summit portion of the event. Here is a little background information on the Summit...

"Artificial intelligence (AI), machine learning, and related data-driven technologies have moved to the forefront of the business technology agenda. Together, they promise real-time analysis, immediate adaptability, and scalable automation. But the actual implementation of AI varies dramatically from function to function — and there are unique challenges to each application. 

In this program, co-located with Forrester's Digital Transformation Forum, we will examine how AI systems are transforming business operations, rewriting business strategy, and creating new engines for rapid, disruptive growth. We will look at best practices in AI for both business and technology professionals in:

• Core AI systems.
• Business intelligence and analytics.
• Commerce and payments.
• Internet of things, robotics, and automation."

(Digital Transformation - AI SUMMIT)

Andrew Hogan, Analyst of Forrester will conduct the interview with Diego talking about Intelligent Assistants and the Digital Enterprise. 

Registration is required to attend, so please click here to register. 

nohold.com

albertai.com

noHold’s AI Continues to Improve Efficiency in the Call Center

SICURA QuickStart™ is making it easier than ever for Call Centers to adopt bots

April 27, 2017, MILPITAS, CA – Since the launch of SICURA QuickStart, users have shared multiple ways they are using Albert (the bot created from existing documents). One use case that adds significant value to businesses is leveraging Albert in the Call Center. Recently, a globally recognized conference brand based in Long Beach, CA, created an Albert designed specifically to help Call Center Agents become proficient quickly, and compliant when answering customer questions.

This Call Center is responsible for providing technical support and customer care to people in multiple countries 24 hours a day, 7 days a week, all year round. After trying different methods and resources to help Agents, the Call Center Manager turned to noHold for help.

In the past, noHold has worked with large enterprises to implement Virtual Assistants in the Call Center, proving Artificial Intelligence works as a great resource not only for customers, but also Agents. According to a recent blog by Cisco, bots are included in the top ten technologies to consider for contact centers in 2017 (Cisco).  

Now, with SICURA QuickStart, the same concept can be applied using Albert, except no programming skills are required to create Albert and the implementation time is much quicker. The Call Center Manager was able to input all the content Agents needed to know about into one Word document, upload it to the QuickStart platform, and within minutes a bot was created. Agents are able to use Albert while replying to customers’ emails, and also while on the phone.  Specifically, the Call Center Manager achieved the following objectives: 

• They reduced the time to get an agent up to speed from one month to one week.
•  Agents were excited to get a tool that made their job easier and more fun, which decreased churn significantly.
• Since Albert delivers information to the agents’ fingertips in real time, AHT dropped by 12 points.
• Consistency and compliance of the information delivered by the agents improved significantly because agents were all leveraging one single source of information.
• Albert provides specific reporting on how many questions agents ask every day and what most of the questions are about. This helps the Call Center Manager make sure that the company is always ahead of what is needed to make the agents successful. 

In summary, Albert took less than an hour to set up and it paid for itself upon launch. Most of all, Albert helped the Call Center Manager with the constant challenge of onboarding and training new agents necessary to keep the Call Center fully staffed.

Diego Ventura, CEO and Founder of noHold says, “We believe that Albert is taking the Consumerization of IT one step further, empowering agents with the same sophisticated tools, such as bots, that people are starting to use in their daily lives.”

To learn more about how businesses can leverage Albert to improve Call Center efficiency, you can find more information here.

How-To Guide to Customizing Albert's User Interface

As you may already know, noHold introduced QuickStart PRO a couple months ago enabling small businesses and business units within large enterprises to create and customize their own bots quickly and easily. No programming skills needed! One of the benefits to upgrading is the ability to customize the look and feel of Albert on your own terms. Similarly to how easy it is to keep Albert's content up to date, you can also update the user interface whenever using the styling options under settings. 

As a little tip, I wanted to share a short tutorial video to show you just how simple using PRO is, and demonstrate exactly how to customize your bot.

If you are interested in upgrading to PRO, please click here or if you have any questions, please feel free to send me an email.

Have a great weekend! Cheers
www.albertai.com
www.nohold.com

noHold Connects its own Albert with Amazon’s Alexa

March 30, 2017, MILPITAS, CA – noHold is excited to announce the availability of a connector that can link SICURA™ QuickStart to Amazon’s Alexa. QuickStart empowers non-programmers to create a bot (Albert) from any existing documents such as, product manuals, employee manuals, training documents, etc. Through the connector Albert can now easily turn a document into an Alexa skill. For example, say you want to extend Alexa to answer questions about your home. Today, to be able to achieve this goal, you would have to be a programmer, or at least very technically savvy. With Albert this is no longer the case. All you have to do is:

1. Create a document that contains FAQ’s about your home (i.e. where is the main valve for the water? Where is the electrical panel?)
2. Use QuickStart to create an Albert by ingesting the document
3. Use the connector to link Albert to Alexa

From that moment on, you can say, “Alexa, ask Albert where the water valve is?” and Alexa will answer back from the knowledge she obtains from Albert. This can be a pretty useful system, especially if your guests are accidentally flooding your home. 

Other use cases involve creating an Albert/Alexa combination that can answer questions in the boardroom, at a hotel concierge, in a company lobby, at the post office, in a classroom, etc. The possibilities are endless.

The next step is to take the connector from the lab and make it available to everybody with the click of a button. Diego Ventura, CEO and Founder of noHold said, “I am looking forward to the day when everybody with a QuickStart account and an Amazon Echo will be able to expand Alexa’s capabilities in minutes without having to be a programmer. With a bit of luck, that moment is around the corner.”

Exclusive Breakfast with Albert

Happy Friday! 

We are excited for next week as we prepare for our first Breakfast with Albert event. In the heart of Silicon Valley, we will be joined by enterprise executives and small business owners to talk about all the new updates to Albert, and introduce PRO. All while enjoying some fresh pastries, coffee, and giveaways. 

Since the beginning of the year, we have had a tremendous amount of diverse use cases that we would have never thought of if it wasn't for our customers. A few of them will be at the breakfast to share there experience with Albert, and how bots have added value to their business.

If you have a small business that is interested in learning more about chatbots, please contact us via the web. To sign up for a personal or business Albert, please visit www.albertai.com. 

Cheers!

What Would You Do With Your Own Bot?

noHold is excited about the response we have received from the BETA program of our latest platform, SICURA QuickStart. If you don't know, QuickStart is a platform designed for anyone, even non programmers, to create a chatbot out of a Word or GoogleDoc. We call these bots, Albert. Get your own Albert here! Small businesses are adopting the concept already. One example is Revolve Robotics, creators of the teleprescnce robot Kubi. Check out the video below to see how Albert has helped enhance customer service without requiring much effort at all.  In this instance, Revolve Robotics is using Albert to answer support questions, but Albert is versatile and can be knowledgeable about whatever you want. It can be used for internal purposes including employee manuals, sales processes, and general IT information. Individuals are also using personal accounts to create customized AI assistants from documents they already have such as recipe bots, teacher assistants, and more. For more small business use cases, please click here. If you would like to sign up for your own free, personal account you can visit www.albertai.com, and click 'sign up' in the top right corner. Already have an account? We would love to hear how you are using Albert! Tag us on Twitter (@albertai2)/Facebook (@Albert) or contact us via the web, and share your story for a chance to be featured on our website. Cheers!

ASK Albert | Contact Us | 408.946.9200 x 311

Small Businesses Adopt noHold’s Newest Product, Albert, Adding Value for Little to No Cost

January 24, 2017, MILPITAS, CA – A little over a month ago, noHold launched the BETA version of the platform, SICURA™ QuickStart. This platform empowers anyone, including non-programmers, to easily create, implement, and maintain a Virtual Assistant (Albert) through a Word or GoogleDoc. The BETA program is now officially over. People can get a free personal account at www.albertai.com and clicking sign up in the top right corner.

Since the launch, Albert has received positive feedback from large enterprises to personal users. Top press publications such as The Next Web, Forbes, PCWorld and more have also recognized the advantages that stem from SICURA QuickStart, and the simplicity of operating it. In addition, small businesses are also finding this technology to be extremely powerful, allowing them to provide customers with the self-service options they crave, without breaking the bank.

Here are a few examples, just from the past month, of small businesses that have leveraged Albert in various ways already. Each example includes a short video showing how each company is utilizing Albert.

• Filosano is a curated marketplace for sustainable fashion. They needed a way to take existing content on the website such as vendor information and product materials, and package it in a way that can deliver that information to end users efficiently. https://www.youtube.com/watch?v=ytvyAX_HANw
• Centro39 is a high fashion online boutique centered on clothing from Italy. Just like many small businesses, customer service departments can be small or sometimes nonexistent. Centro39 is leveraging Albert to fill that gap, being a part of the team to answer support questions 24/7. https://www.youtube.com/watch?v=TLRo41CvQaY
• Revolve Robotics, creators of the telepresence robot Kubi, is using Albert to enhance the customer experience. Klaudia Izabella, Customer Success Manager at Revolve Robotics says, “…bringing affordable telepresence and robotics technology to those in the world who need it is our goal, and with Albert we can focus on the bigger picture.” https://www.youtube.com/watch?v=77LJ8bbhTbM

To learn more about the SICURA™ QuickStart platform and other companies that are using Albert, visit www.albertai.com.  Also, noHold’s Founder and CEO, Diego Ventura, will be speaking at the Conversational Interaction Conference on January 30 in San Jose, CA. He will share his expertise on chatbots, the Internet of Things, and where he sees the industry going. To register, click here.

“We are surprised every day by the way in which people are deploying Albert,” says Diego Ventura, founder and CEO of noHold. “The smaller companies focus on customer relationships to answer pre and post sales questions. The larger companies instead are finding ways for Albert to bring efficiency to internal processes. For example, if you work at a company employing 20,000 individuals, just finding access to the right resources may be a challenge. Albert can help with that easily, and with the documents you already have.”

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

Press Contact

Veronica Cech

Marketing Associate

vcech@nohold.com   

408.946.9200 ext. 356

All other product and service names are the property of their respective owners.

Are You Ready for Cisco Spark's Launch Event?

"It's not everyday you get to leave your mark on an industry."

Photo Credit

We are excited to be attending the launch of Cisco's latest version of Spark. Attendees are invited to learn more about what Cisco is doing to revolutionize the way people are meeting. "In San Francisco on January 24, 2017, Chuck Robbins, CEO and Rowan Trollope, SVP and GM of Cisco's IoT and Applications will unveil groundbreaking Cisco Spark innovations that will completely change the way people create, share, and get work done together."(http://demand.cisco.com/SparkLocalLaunchEventsEAST)

Kudos Cisco! We are excited to hear all the innovative things you have been working on.

www.nohold.com

Curated Marketplace for Sustainable Fashion Creates Chatbot for Support Using Albert

The creation of Alberts are well underway. Publications such as Forbes, PCWorld, TheNextWeb, and Business Insider have all recognized SICURA QuickStart as a powerful platform for non programmers to build their own chatbot, opening up the world of AI to so many more people. 

Filosano, marketplace for eco-friendly clothing and accessories,  was one of the first small businesses to try Albert. With little technical background, they have already created and positioned an Albert on their website for their customers to get help on their own terms, 24/7. Check out this video to see how they are embracing this technology. 

Want to create your own chatbot? Sign up for Albert here to create an account.

Industry Recognizes Need to Democratize Virtual Assistants

Photo Credit

I wanted to take some time to share this article I found on LinkedIn. Its talks about how the industry can and should start moving towards democratizing AI, specifically Virtual Assistants (or better known as bots). A few key lessons mentioned in the article that will help chatbots become simpler to create for everyone are: 

1. It's about building simple
2. It's about cost
3. It's about results

Check out the article here:
https://www.linkedin.com/pulse/chatbots-small-business-esteban-kolsky?published=t

It is exciting to see that the industry is finally catching up to what we have been saying for while. For more information about noHold and how we are working towards democratizing AI, please contact us via the web. 

We want to wish everyone a Happy Thanksgiving holiday from our noHold family to yours, Cheers!

noHold’s AI Integrates with Facebook’s Messenger Platform

Connecting the Social Media Network’s 900 Million Users to their Own Virtual Assistants

November 10, 2016, MILPITAS, CA – noHold, creators of AI-powered virtual assistants for enterprise and beyond, today launched a connector to Facebook’s Messenger platform, enabling users to interact with noHold Virtual Assistants directly from the social giant’s Messaging app. 

According to a report from Business Insider’s Intelligence division, at the beginning of 2015, the number of messaging app users surpassed social media users. Since Virtual Assistants closely resemble the messaging app paradigm, this user shift opened the door for businesses to utilize Virtual Assistants to provide a scalable way to engage with their customers 24/7 on these types of platforms. 

Diego Ventura, CEO and founder of noHold adds, “Our objective is to make it simple for non-programmers to create a Virtual Assistant. It is also important to make sure that same Virtual Assistant is reachable from any channel an end user prefers. The popularity of Facebook, as well as the large business presence, made it an obvious choice for us to connect to.”

noHold has been able to embed our clients’ Virtual Assistants to their company Facebook page for some time. This difference with this connector is its ability to live directly within Facebook’s Messaging interface. A user simply types the name of the Virtual Assistant for the company they are inquiring within Facebook Messenger’s search bar, clicks on the associated icon and the chat window will appear. It has the same look and feel as chatting with a human, but the interaction is powered by Artificial Intelligence. 

Take for example a company that already has a Virtual Assistant on their website, such as Dell. If I was chatting with my friend on Facebook Messenger about the recent sale on Dell laptops, wouldn’t it be convenient if from the same messaging platform I could chat with a Virtual Assistant that knew everything about Dell products. This new connector makes that possible. 

While bots are not new to Facebook Messenger, the current bots are not always helpful. It is inspiring to see people trying to create bots, but it is important that the platform used to create them is easy to use by everyone. There are a few key differentiators that make this connector unique:

• It can connect to an entire platform that can handle creating thousands of bots.
• The technology powering these bots is familiar, enabling an intuitive and interactive end user experience. 
• Allows you to develop one bot and repurpose that same bot throughout different channels (social media, collaboration platforms, etc).

For more from Diego on this topic, click here to watch a short clip about this integration.

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

 

Press Contact

Veronica Cech

Marketing Associate

vcech@nohold.com    

408.946.9200 ext. 356

All other product and service names are the property of their respective owners.

Dreamforce 2016 Announces Einstein, But noHold Introduced Albert Years Ago

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Dreamforce 2016, one of the largest tech conferences in the world came to a close last week. It was exciting to see industry professionals come together in San Francisco to connect, learn and grow. There has been many interesting things that came about from Dreamforce, but one of the biggest announcements from last week has to be the introduction of Einstein. 

Photo Source

Salesforce has jumped on the Artificial Intelligence train, acquiring numerous machine learning companies over the past couple of years to create what is being considered the 'smartest CRM system' out there. In short, it is a product that helps sales people narrow in on the most promising leads with the use of Artificial Intelligence.

While Salesforce is starting to revolutionize the way CRM systems operate with Artificial Intelligence, noHold has been using Artificial Intelligence to change the way customers engage with customers for over 15 years. We always believe imitation is the greatest form of flattery. Back in 2012, noHold started using the name Albert for one of our Virtual Assistants aimed at helping the Help Desk. Albert after Albert Einstein, that is. Now, we are moving forward with the name Albert as a product that will make it easier for anyone to create their own Virtual Assistant. Come back around Thanksgiving 2016 to learn more about Albert.

Cheers! 
www.nohold.com