Happy Friday!
We are excited for next week as we prepare for our first Breakfast with Albert event. In the heart of Silicon Valley, we will be joined by enterprise executives and small business owners to talk about all the new updates to Albert, and introduce PRO. All while enjoying some fresh pastries, coffee, and giveaways.
Since the beginning of the year, we have had a tremendous amount of diverse use cases that we would have never thought of if it wasn't for our customers. A few of them will be at the breakfast to share there experience with Albert, and how bots have added value to their business.
If you have a small business that is interested in learning more about chatbots, please contact us via the web. To sign up for a personal or business Albert, please visit www.albertai.com.
Cheers!
Circa 2010, noHold had the privilege to get an exclusive interview about noHold Connect (formerly known as Confederated Knowledge) with Cisco's VP of Worldwide Customer Advocacy, D. Jay Pederson. Here is a snippet from the interview.
"How do your customers feel about your support initiatives?
According to our online survey, more customers perceive our online support initiatives very positively and are satisfied with the support options available to them online.
Where do you see the industry heading, both in general, and specifically as it relates to support?
Several industry indicators lead us to believe that there are more collaborative support efforts among key industry players, in areas such as inter-operability where support boundaries begin to blur. Also more companies have support presence in new social media channels such as Twitter, and Facebook, which are out of those companies’ domain. Social media dictates a new engagement model with customers and has a significant impact on brand image and equity."
To read the full document, please click here.
Fast forward to today, I'm curious to see how these answers might have changed? Where do YOU see the industry heading, both in general, and specifically as it relates to support?
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