noHold builds a Connector Enabling SICURA QuickStart™ to Integrate with Salesforce

July 31, 2017, MILPITAS, CA –noHold has designed Albert to be accessible through multiple channels, without the need to make a new bot for each of them. This is one of the unique features of creating a Virtual Assistant with SICURA™ QuickStart. In the past, noHold has announced various connectors that enable Albert to live on different platforms such as Spark, Facebook, Alexa, and more. noHold has officially added Salesforce to that list.

noHold’s Salesforce connector enables Sales Mangers to easily empower their sales teams with knowledge about products, procedures, company policies, or any content needed for a specific team. Since the content is managed through a Word document, it can be easily created and updated. Using Albert on Salesforce allows individuals to find answers to questions on their own terms, 24/7. For example, if a sales person needed to know when a lead should be converted into a contact, they could click on the Albert tab that knows about specific company procedures. Another example could be how to handle certain tasks, or looking up specific product features. The possibilities are endless.

Users can easily add Albert as a tab in the toolbar, and interact with Albert directly from within Salesforce. The process to add Albert does not require programming skills or extensive knowledge of Salesforce. Simply login to Salesforce and click the ‘+’ in the toolbar to open the ‘all tabs’ page. Select customize my tabs. In the left menu, click on create to expand, and then click tabs. Under web tabs, click new, then fill in the blanks as prompted. After saving, Albert will appear immediately in the toolbar. To watch a visual step by step tutorial for more details, click here.

Diego Ventura, Founder and CEO of noHold, adds, “The effectiveness of a sales team is directly correlated to its ability to generate revenue from new and existing customers. Providing the team with easy and direct access to Albert’s knowledge right from within Salesforce is strategic to obtaining this goal.”

Dreamforce 2016 Announces Einstein, But noHold Introduced Albert Years Ago

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Dreamforce 2016, one of the largest tech conferences in the world came to a close last week. It was exciting to see industry professionals come together in San Francisco to connect, learn and grow. There has been many interesting things that came about from Dreamforce, but one of the biggest announcements from last week has to be the introduction of Einstein. 

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Salesforce has jumped on the Artificial Intelligence train, acquiring numerous machine learning companies over the past couple of years to create what is being considered the 'smartest CRM system' out there. In short, it is a product that helps sales people narrow in on the most promising leads with the use of Artificial Intelligence.

While Salesforce is starting to revolutionize the way CRM systems operate with Artificial Intelligence, noHold has been using Artificial Intelligence to change the way customers engage with customers for over 15 years. We always believe imitation is the greatest form of flattery. Back in 2012, noHold started using the name Albert for one of our Virtual Assistants aimed at helping the Help Desk. Albert after Albert Einstein, that is. Now, we are moving forward with the name Albert as a product that will make it easier for anyone to create their own Virtual Assistant. Come back around Thanksgiving 2016 to learn more about Albert.

Cheers! 
www.nohold.com

Tech Giants Continue to Acquire A.I. Companies at Rapid Rates

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We have never seen technology progress as fast as it does in today's world. 

Within the last three years, it's no secret that corporate giants are extremely interested in Artificial Intelligence (A.I.). Major players such as Amazon, Apple, Facebook, Google, IBM, Intel, Salesforce, and Yahoo have all started acquiring A.I. companies looking to advance their technology. 

Just in 2016 alone, 4 major acquisitions have already been made. This rapid growth in AI acquisitions is further validation that society is embracing AI, and top tech companies are constantly trying to improve this technology for their consumers.

With almost 2 decades of experience under our belt, we have always seen the A.I. market on a steady incline. It is great to see this spike in the market with everyone jumping on board this A.I. train. 

For more information about noHold, please visit www.nohold.com

Throwback Thursday: noHold on Salesforce Appexchange

Happy Throwback Thursday!

This week I wanted to share one of our applications available on Salesforce's Appexchange. noHold has been integrating with CRM solutions like Salesforce.com since 2004 - This specific Application is called Live Chat Sidekick. In short, this Virtual Agent App augments live chat by maximizing agent productivity, prequalifying and right channeling prospects.
To find our more details about this Virtual Agent click here.
To watch the Salesforce connector demo click here.

Have a great week!