Computer Manufacturers and ISVs Leverage noHold’s Artificial Intelligence to Help with Meltdown and Spectre Crisis

January 31, 2018, MILPITAS, CA – At the beginning of 2018, the news broke about Meltdown and Spectre, two new computer vulnerabilities that put almost all processors manufactured in the last 20 years at risk for a cyber attack. According to The New York Times, almost all devices can possess the security flaw including desktops, laptops, cloud-based computers, tablets, smartphones, and other gadgets.

This news made waves in all aspects of a business, including the less obvious impact it had on the customer support teams. noHold works with some of the leaders in PC manufacturing and in the software industry. As you can imagine, these type of companies saw a significant increase in Virtual Assistant interactions regarding the crisis. The bulk of the questions being asked were, “Am I affected?” and, “How do I fix it?”

Here is a quick summary showing just how quickly these companies were able to respond to their customers through the virtual assistant.

• At 9:15 am we got a call from some of our customer regarding the potential knowledge gap regarding the recent Spectre/Meltdown news.
• Immediately, noHold was able to look at the metrics and confirm that 5% of all contacts were about Spectre and Meltdown.
• By 10:10 am, relevant content was uploaded and live on the Virtual Assistant.
• In a matter of a week, the Virtual Assistant has successfully answered 97% of the questions regarding the crisis. The number is continuously growing as the security flaws become better known to the public.

This is a real time example of how a Virtual Assistant can help companies in the midst of a crisis. These companies were able to provide their customers with answers through their preferred channel, avoid a spike in call center interactions, and do it quickly. Diego Ventura, CEO and Founder of noHold adds, “Avoiding or helping a customer manage a crisis is one the most important things we do. I’m glad we played a role in helping customers’ better deal with this issue.”

Press Contact

Veronica Cech

Marketing Associate

vcech@nohold.com   

408.946.9200 ext. 356

All other product and service names are the property of their respective owners.

One of the Top 3 PC Manufacturers Along With the Leader in Networking Renews Contracts with noHold, Inc.

March 20, 2014, Milpitas, California – noHold customers continue to renew contracts after achieving multi-year success with Virtual Agent and Knowledge Management solutions. Virtual Agents continue to achieve popularity with advances in Artificial Intelligence and market validation from leaders such as Apple® (Siri®), IBM® (Watson™), Google™, and more.

 

One of the largest PC and Consumer Device manufacturers has decided to continue its relationship with noHold, marking the 6 year anniversary date. The company began its partnership with noHold in 2008 and has successfully expanded to support products such as PC, peripherals, mobile devices, as well as gaming systems. A Virtual Agent is a popular choice for the end customer, specifically with gamers and technology aficionados who enjoy the Artificial Intelligence (AI) interaction with quick and accurate responses. In addition, the increasing demand for a mobile support/service option places the Virtual Agent at the top of the preference chart due to its ability to carry a conversation similar to text messaging.

 

The leader in networking has also opted to renew its relationship with noHold, marking an 8 year anniversary date. This company started its partnership with noHold in 2006, and has leveraged the Virtual Agent as well as Knowledge Management solutions across business units such as consumer electronics, small business, video teleconference, and more. The trusted brand has won multiple awards for support and self-service and is a visionary in the Internet of Everything (IoE) movement. Virtual Agents have proven to be ‘butler-like’ applications that will change the way humans interact and experience the IoE.

 

noHold customers continue to achieve Return On Investment (ROI), Higher Net Promoter Scores (NPS), and consistent adoption by expansion of Virtual Agent technologies. In recent analysis Virtual Agents in PC and related industries performed very well, with a cost per session (full conversation) less than the price of a vending machine gumball.  With clients in pertinent industries such as Consumer Electronics, Telecommunications, Computing, Finance and more, these Virtual Butlers are proving to be the customers’ preferred interaction channel.

 

"The industry has evolved incredibly since the late 90's. It has been nice to witness and be part of every single step forward. However, I believe the best is yet to come. We are happy to have such great customers who share that vision,” said Diego Ventura, CEO of noHold.

About noHold Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at www.nohold.com.

 

Press Contact

Sarah Ramoz
Marketing Operations Manager
sramoz@nohold.com
408.946.9200 ext. 305

Copyright © 2014 noHold Inc. All other product and service names are the property of their respective owners.