noHold Connects its own Albert with Amazon’s Alexa

March 30, 2017, MILPITAS, CA – noHold is excited to announce the availability of a connector that can link SICURA™ QuickStart to Amazon’s Alexa. QuickStart empowers non-programmers to create a bot (Albert) from any existing documents such as, product manuals, employee manuals, training documents, etc. Through the connector Albert can now easily turn a document into an Alexa skill. For example, say you want to extend Alexa to answer questions about your home. Today, to be able to achieve this goal, you would have to be a programmer, or at least very technically savvy. With Albert this is no longer the case. All you have to do is:

1. Create a document that contains FAQ’s about your home (i.e. where is the main valve for the water? Where is the electrical panel?)
2. Use QuickStart to create an Albert by ingesting the document
3. Use the connector to link Albert to Alexa

From that moment on, you can say, “Alexa, ask Albert where the water valve is?” and Alexa will answer back from the knowledge she obtains from Albert. This can be a pretty useful system, especially if your guests are accidentally flooding your home. 

Other use cases involve creating an Albert/Alexa combination that can answer questions in the boardroom, at a hotel concierge, in a company lobby, at the post office, in a classroom, etc. The possibilities are endless.

The next step is to take the connector from the lab and make it available to everybody with the click of a button. Diego Ventura, CEO and Founder of noHold said, “I am looking forward to the day when everybody with a QuickStart account and an Amazon Echo will be able to expand Alexa’s capabilities in minutes without having to be a programmer. With a bit of luck, that moment is around the corner.”

noHold’s AI Integrates with Facebook’s Messenger Platform

Connecting the Social Media Network’s 900 Million Users to their Own Virtual Assistants

November 10, 2016, MILPITAS, CA – noHold, creators of AI-powered virtual assistants for enterprise and beyond, today launched a connector to Facebook’s Messenger platform, enabling users to interact with noHold Virtual Assistants directly from the social giant’s Messaging app. 

According to a report from Business Insider’s Intelligence division, at the beginning of 2015, the number of messaging app users surpassed social media users. Since Virtual Assistants closely resemble the messaging app paradigm, this user shift opened the door for businesses to utilize Virtual Assistants to provide a scalable way to engage with their customers 24/7 on these types of platforms. 

Diego Ventura, CEO and founder of noHold adds, “Our objective is to make it simple for non-programmers to create a Virtual Assistant. It is also important to make sure that same Virtual Assistant is reachable from any channel an end user prefers. The popularity of Facebook, as well as the large business presence, made it an obvious choice for us to connect to.”

noHold has been able to embed our clients’ Virtual Assistants to their company Facebook page for some time. This difference with this connector is its ability to live directly within Facebook’s Messaging interface. A user simply types the name of the Virtual Assistant for the company they are inquiring within Facebook Messenger’s search bar, clicks on the associated icon and the chat window will appear. It has the same look and feel as chatting with a human, but the interaction is powered by Artificial Intelligence. 

Take for example a company that already has a Virtual Assistant on their website, such as Dell. If I was chatting with my friend on Facebook Messenger about the recent sale on Dell laptops, wouldn’t it be convenient if from the same messaging platform I could chat with a Virtual Assistant that knew everything about Dell products. This new connector makes that possible. 

While bots are not new to Facebook Messenger, the current bots are not always helpful. It is inspiring to see people trying to create bots, but it is important that the platform used to create them is easy to use by everyone. There are a few key differentiators that make this connector unique:

• It can connect to an entire platform that can handle creating thousands of bots.
• The technology powering these bots is familiar, enabling an intuitive and interactive end user experience. 
• Allows you to develop one bot and repurpose that same bot throughout different channels (social media, collaboration platforms, etc).

For more from Diego on this topic, click here to watch a short clip about this integration.

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

 

Press Contact

Veronica Cech

Marketing Associate

vcech@nohold.com    

408.946.9200 ext. 356

All other product and service names are the property of their respective owners.

noHold’s AI Platform Integrates with ServiceNow’s Knowledge Base

July 28, 2016, MILPITAS, CA – Earlier this month, noHold created a new connector integrating with ServiceNow®. To date, noHold has completed a dozen integrations, with plans to continue creating connectors to Facebook, Alexa, and more. 

ServiceNow is a company committed to changing the way people work, offering service management for every department in the enterprise including IT, human resources, facilities, and more. Using an open API set, noHold was able to develop a connector that enables a seamless integration between Virtual Assistants and ServiceNow’s knowledge platform. 

A multi-billion dollar company that produces oil and gas is using the Virtual Assistant and connector to streamline content management operations. The connector allows content to remain in its current location, without having to duplicate it to noHold’s platform. The benefits of this connector include: 

• All content can be managed from one repository of information. 
• Improve customer satisfaction by providing the most accurate information from a single interface.
• Personalization of the customer experience.
• Expands the Single Point of Search vision.

The addition of the ServiceNow connector has added great value to the list of integrations done by noHold. Moving forward, noHold is continuing to develop more connectors to further integrate with various platforms and other Virtual Assistants. Diego Ventura, Founder and CEO of noHold, explains, “Virtual Assistants are designed to decrease the level of effort required by end users to complete a task. Connecting Virtual Assistants to other platforms is key to make sure end users can transparently tap into the capabilities of a company’s back-office systems and devices.”

About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

Press Contact
Veronica Cech
Marketing Associate
vcech@nohold.com