July 28, 2016, MILPITAS, CA – Earlier this month, noHold created a new connector integrating with ServiceNow®. To date, noHold has completed a dozen integrations, with plans to continue creating connectors to Facebook, Alexa, and more.
ServiceNow is a company committed to changing the way people work, offering service management for every department in the enterprise including IT, human resources, facilities, and more. Using an open API set, noHold was able to develop a connector that enables a seamless integration between Virtual Assistants and ServiceNow’s knowledge platform.
A multi-billion dollar company that produces oil and gas is using the Virtual Assistant and connector to streamline content management operations. The connector allows content to remain in its current location, without having to duplicate it to noHold’s platform. The benefits of this connector include:
- All content can be managed from one repository of information.
- Improve customer satisfaction by providing the most accurate information from a single interface.
- Personalization of the customer experience.
- Expands the Single Point of Search vision.
The addition of the ServiceNow connector has added great value to the list of integrations done by noHold. Moving forward, noHold is continuing to develop more connectors to further integrate with various platforms and other Virtual Assistants. Diego Ventura, Founder and CEO of noHold, explains, “Virtual Assistants are designed to decrease the level of effort required by end users to complete a task. Connecting Virtual Assistants to other platforms is key to make sure end users can transparently tap into the capabilities of a company’s back-office systems and devices.”
About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Intel and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
Press Contact
Veronica Cech
Marketing Associate
vcech@nohold.com
A couple weeks ago, Cisco Live! 2016 came to a close. This event surrounds itself by all things in the digital business world. Technology innovators, IT thought leaders, Cisco's top partners, thousands of educational sessions, and much more made up this 5 day event.
Throughout the week, there were lots of powerful announcements made including strategic partnerships, various cyber security tech, and innovative ideas regarding their collaboration platform, Spark. One of the top trends associated with Cisco's Spark is the integration of chatbots. "Organizations now also are looking for the capability in their enterprise communications environments, where employees can engage with bots to conduct such tasks as checking on the status of projects, listing meeting agenda items and booking conference rooms." (eWeek). Cisco is looking to stay ahead of companies doing similar 'bot-related' initiatives such as Facebook's Messenger, Microsoft's Skype and Slack.
noHold is in the same thought pattern as Cisco, providing chatbots (Virtual Assistants) that actually work, giving end users what they are looking for. Chatbots need to be back by cutting edge AI technology and experts' experience in creating and maintaining effective automated agents.
We can't wait to see what next year has in store at Cisco Live! 2017. It will be back in Las Vegas, Nevada, June 25-29, 2017. For more information about the event, please click here.
www.nohold.com
Placement and positioning play a critical role in how end users interact with a Virtual Assistant. If an end user finds the Virtual Assistant on a product page the assumption is that the Virtual Assistant can answer questions about that product. To enhance the customer experience it is important to take this thought process into consideration. Most clients, when starting out, have a specific placement in mind. Typically, this results in the Virtual Assistant being positioned on one page of the company website. But in a recent review of Virtual Assistant interactions, usage of Virtual Assistants doubled when added to two specific types of pages: Product pages and Support pages.
Although this worked for these companies, it is important to consider the content your Virtual Assistant contains to increase usage. Does it make sense for the Virtual Assistant to be there? Some may find that having a Virtual Assistant link consistently in the header will better provide service to their customers, while others will limit access to support or product pages.
www.nohold.com
Facebook's F8 Conference was held earlier this week in San Francisco, CA. This is an annual conference for developers to discuss new integrations, open source technologies and the latest immersive experiences.
One of the biggest product announcements at this year's conference was the Messenger Platform. "The new service is a framework powered by artificial intelligence, allowing developers to build chat bots that can communicate one on one with users in a conversational tone. The more use, the more personalized a bot can be in serving a user" (ABCNews). "If you look at every technological advance," said Libin, "the big jumps forward were when something becomes easier, has less friction, becomes more natural than whatever it replaced - so email from normal mail, chat from email, smartphone apps from desktop apps, I think bots are the next evolution of making something more natural." (Marketplace)
Click the picture below to watch a short introduction to what the Messenger Platform can accomplish.
For a more in depth session on how to build your messenger bot, watch this video of engineers explaining how Messenger is reinventing online communication. It is about an hour long, but gives great details about how the Messenger bots work and a live demo.
This is an exciting time for Artificial Intelligence. As more and more companies are acquiring AI companies and expanding their research and development, the more validation is shown that the world is ready for a more advanced and interactive experience with Virtual Agents. They are becoming the preferred way for companies to communicate with their customers and vice versa.
www.nohold.com
