noHold Announces SICURA® Voice to Add Speech Recognition Capabilities to its AI Platform

October 31, 2018, MILPITAS, CA – Previously, noHold announced its ability to provide voice for its Virtual Assistants through Amazon's Alexa and Google Assistant. Now, noHold is excited to be able to provide its customers with voice recognition and speech synthesis straight from its platform, SICURA.

Integrating SICURA with smart speakers like Amazon Echo and Google Home has been a great first step toward providing voice to our Virtual Assistants, but in some cases our customers want complete control of the customer experience, so we created SICURA Voice. This new component includes:

• Speech Recognition
• Speech Synthesis
• Multiple language support

The Speech Recognition is speaker independent, meaning that it can work with multiple users without training. It is also continuous meaning that it understands free speech, not just simple one or two word commands. It currently supports thirteen languages, ten are European and three are double-byte (Chinese, Japanese and Russian).

Our customers can now create their own voice enabled Virtual Assistant without the need of publishing it on a specific platform, or using a specific invocation phrase.

“noHold has been in the conversational interfaces space for almost two decades. Adding voice to our NLP and NLU solutions is a natural progression that helps us augment our customers’ capabilities,” said Diego Ventura, CEO of noHold, Inc.

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at http://www.nohold.com.

noHold AI Integrates with Top Collaboration Platform, Cisco Spark

Becoming Another Channel People can Access noHold Virtual Assistants 

August 31, 2016, MILPITAS, CA – noHold Artificial Intelligence (AI) platform now supports Cisco Spark, making it possible for Spark users to leverage a Virtual Assistant directly from within a room.

Spark is a leading collaboration platform designed to “create secure, virtual rooms where teams work together from anywhere.” (newsroom.cisco.com) Using Spark’s open APIs, noHold was able to build a connector that enables users to find answers to their questions directly from the room interface. For example, if a user has a question while working in a room that already has a Virtual Assistant added, all they have to do is mention (@) the Virtual Assistants handle name in the text box along with the question. The Virtual Assistant will appear within that same chat window, and respond accordingly. Adding a Virtual Assistant to a room is as easy as adding a human. Simply look up the name of the Virtual Assistant and click add.

Integrating Virtual Assistants (chat bots) into collaboration rooms to intelligently answer user queries adds value for the platform. Customer problems vary and often require different skills to resolve different issues. The power of collaboration platforms is that all the appropriate resources to fix those issues can be found within the same room. Virtual Assistants are an important resource to provide because they are available 24/7, users can access a tremendous amount of information and answer questions on their own terms.

Moving forward, the process to create a Virtual Assistant with noHold’s platform will become more and more intuitive. Diego Ventura, CEO and founder of noHold says, “It is noHold’s objective to make sure that our Virtual Assistants work through as many pertinent channels as possible such as voice, SMS, Facebook, Alexa and certain collaboration platforms like Cisco Spark.”

To hear more of what Diego has to say on Virtual Assistants, he will be speaking at the Peggy Smedley Institute on Sept. 9^th in San Diego, CA. To register, click here and use the code IoTD for half off the price.

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