Thursday, May 26, 2011

Is your e-Service Strategy Multilingual? 72.7% of Internet Users say it should be...

As the leader in Virtual Agent technology, noHold has taken an aggressive approach in ensuring that they are also pioneers in multi-language support. Not only does a Virtual Agent with the ability to support multiple languages increase international customer satisfaction, but it can also help convert sales. Market analyst firm IDC says that web users are up to four times more likely to purchase from a site that communicates in the customer’s language. (

In a world that is becoming increasingly globalized, it is now more important than ever to have a global support strategy. According to, 72.7% of Internet users speak a language other than English. In order to meet the needs of the vast internet majority, noHold has engineered a system that allows Virtual Agents to speak the language of any end-user with extreme accuracy.