Friday, March 30, 2012

Customer Feedback Fridays - Flexibility

A few days ago, I had the opportunity to speak with one of noHold's Project Managers (PM) about a new customer implementation. I knew the customer had decided to work with noHold, but did not know specific details about the Virtual Assistant they would be launching in the near future. That's when our PM turned his laptop around and showed me the progress.
I was pleasantly surprised to learn they had elected to build their own Virtual Assistant, build a custom User Interface, all with minimal training. I was extremely 'wowed' by the screenshot of what the end user would see during an interaction with the Virtual Assistant.

We are very excited to share this customer feedback, and even more excited to show you the end result when they are ready to launch.

Happy weekend!

"One of the deciding factors in choosing noHold was the flexibility of the tool. noHold provided us with a sandbox, and with only 2 sessions of training, we were ready to go. Additionally, we were able to customize the User Interface (UI) while maintaining complete control."