Live Chat, Virtual Agents and Peanut Butter & Jelly
Companies use an IVR on the phone to find out what a customer is interested in before engaging a live agent, and after hours when an agent is not available. But how do they do it online? When your live chat agents start interacting, are they ready to hit the ground running? What are you using to capture the voice of your customer when agents are not available? How do you shorten the path to a meaningful chat?
Join noHold in a compelling webinar that addresses the benefits of coupling live chat with a Virtual Agent. We look forward to seeing you there.