For example: If a new product is launched, and the Guide Me tool reports that there is a connectivity issue, Tarik's group can push that information back to product development and/or engineering. The respective business units can decide if there is a real issue with the product and quickly take action.
Big thank you to the Cisco team for being a great customer, and for sharing your self-service journey today.
If you would like to hear more details about the customer case study with Cisco at TSW, please contact us. Stay tuned for more highlights tomorrow as we wrap up Spring TSW 2012.