I just found a great interview from Garry Schultz, the VP of Global Customer Care for AVG. I retrieved this interview via IWantItNow.
Find out what Garry has to say about all things customer service. He gives his expert opinion on customer service via social media, all the way to self-service customer service.
Click here to read the entire interview.
Garry is not just an expert on all things customer service. He is also a very talented guitar player. Here is a video of Garry playing the guitar with Albert, the Virtual Agent.