Thursday, August 22, 2013

Throwback Thursday: The Future of Tech Support

Happy Throwback Thursday everyone!

This week I stumbled across a previous commentary article from ZDNet News written by our very own CEO, Diego Ventura. This article was published back in August of 2001, almost exactly 12 years ago from today! 

"The Future of Tech Support: No Waiting," was written when InstantSupport(TM) was launched, and no companies were offering real self-service alternatives to traditional technical support. Diego mentioned three pieces of intelligent support that had recently emerged in 2001: glorified search engines, chat bots, and menu driven systems. noHold was able to provide a solution that combined all three of those pieces to make one advanced, human-like, virtual technical support representative. In 2001, this was the future of tech support, being able to deliver answers in real time without waiting an hour just to find out you were waiting to speak with the wrong representative. Not only was this beneficial from a customer service stand point, but also companies acquired financial gains almost immediately after implementation. 

Fast forward 12 years and Virtual Agents are still providing companies with great web support and much, much more. Recently, noHold has launched a new Knowledge Management Platform. You can find out more about our new Platform by reading this Press Release. 

Times have changed and technology has advanced. We have adapted to the times once again, and we can't wait to see what the future of tech support has in store for us and for self-service solutions! 

Have a great week!