How to Find the Solution You are Looking for Using a Virtual Assistant

I stumbled across this really interesting infographic from Alienware's support Twitter account (@AlienwaretechSupport). They describe how using their Virtual Agent can help you find a solution in 4 easy steps: 

1. Access the Virtual Agent homepage
2. Select your computer model
3. Pick a topic from the 'hot topics' section or type your problem in the search bar   
4. Follow the appropriate link to access that article in their Knowledge Base

Sharing this infographic with their audience via social media has a number of advantages. It lets customers know they have self-service options for tech support, it encourages user adoption, and provides a step-by-step guide on how to use it for those that aren't familiar interacting with Artificial Intelligence.  

Social media is an important platform to utilize as a business. It is a way to connect with the majority of your audience easily and on a more personal level. Sharing helpful tips and tricks on platforms such as Twitter and Facebook benefits both the company and consumers.  

Click here to check out the infographic. 

www.nohold.com

Throwback Thursday: The Future of Tech Support

Happy Throwback Thursday everyone!

This week I stumbled across a previous commentary article from ZDNet News written by our very own CEO, Diego Ventura. This article was published back in August of 2001, almost exactly 12 years ago from today! 

"The Future of Tech Support: No Waiting," was written when InstantSupport(TM) was launched, and no companies were offering real self-service alternatives to traditional technical support. Diego mentioned three pieces of intelligent support that had recently emerged in 2001: glorified search engines, chat bots, and menu driven systems. noHold was able to provide a solution that combined all three of those pieces to make one advanced, human-like, virtual technical support representative. In 2001, this was the future of tech support, being able to deliver answers in real time without waiting an hour just to find out you were waiting to speak with the wrong representative. Not only was this beneficial from a customer service stand point, but also companies acquired financial gains almost immediately after implementation. 

Fast forward 12 years and Virtual Agents are still providing companies with great web support and much, much more. Recently, noHold has launched a new Knowledge Management Platform. You can find out more about our new Platform by reading this Press Release. 

Times have changed and technology has advanced. We have adapted to the times once again, and we can't wait to see what the future of tech support has in store for us and for self-service solutions! 

Have a great week!