Thursday, April 23, 2015

How to Find the Solution You are Looking for Using a Virtual Assistant

I stumbled across this really interesting infographic from Alienware's support Twitter account (@AlienwaretechSupport). They describe how using their Virtual Agent can help you find a solution in 4 easy steps: 

  1. Access the Virtual Agent homepage
  2. Select your computer model
  3. Pick a topic from the 'hot topics' section or type your problem in the search bar   
  4. Follow the appropriate link to access that article in their Knowledge Base
Sharing this infographic with their audience via social media has a number of advantages. It lets customers know they have self-service options for tech support, it encourages user adoption, and provides a step-by-step guide on how to use it for those that aren't familiar interacting with Artificial Intelligence.  

Social media is an important platform to utilize as a business. It is a way to connect with the majority of your audience easily and on a more personal level. Sharing helpful tips and tricks on platforms such as Twitter and Facebook benefits both the company and consumers.  

Click here to check out the infographic.