eCommerce is no exception to holiday traditions! The traditional Cyber Monday, which occurs a few days after Black Friday, where you can find major savings online and avoid the holiday crowds. Another customer service holiday tradition is the "12 Days of Giveaways." This is a contest when different stores donate items to giveaway to lucky contestants! In fact, just this year Apple decided to join the tradition and bring the "12 Days of Gifts" to the United States. Apple will be giving away a free download for 12 days throughout the holiday season.
With the abundance of holiday shoppers looking for those yearly discount, this is the busiest time of year for customer service and support representatives. A new holiday customer service tradition is the ability to ‘share’ purchases, support solutions, wish lists and more via social media. Today, Virtual Agents are capable of taking the load off of the contact center while increasing Customer Satisfaction. Check out the slideshare below as an example.
What are some of your holiday traditions?
Happy Throwback Thursday!