|Throwback Holiday Card - Circa 2011|
As the end of the year is approaching, I thought it would be fun to take a look back at 2013.
Throughout 2013, noHold (with the influence of our customers) has focused on many different facets of the business. Towards the middle of the year, we officially launched the premiere of our updated website, www.nohold.com, and also announced our newest Knowledge Management platform, SICURA™, designed to augment our products portfolio. SICURA™ provides a better way to organize, store, and share information, securely.
Our customers have expressed more interest in eCommerce, and focusing on ways to increase sales for companies in brick and mortar stores as well as online. eCommerce made quite an impression this year and is expected to continue to grow. SalesAdvisor™ makes it easier for companies to provide exceptional customer service, while providing support. Simple QR codes placed on the packaging of an item serve as a Virtual Agent that shows up on your smart phone and answers any questions you have regarding the product and ratings; and provides the end customer with limited time coupons and ability to share the experience via social media. Virtual Agents enhance self-service and are quickly becoming a preferred interaction channel.
This year, our customers have shown more interest in the integration of Virtual Agents to augment Salesforce.com. In particular, the Virtual Agent enhances Salesforce.com in five ways: 1) Integrates with Salesforce Knowledge, 2) Escalates to leads, 3) Pre-empts live chat, 4) Escalates to case, and 5) Provides personalized responses, all in an interactive and diagnostic experience. To get more information on augmenting Salesforce.com with a Virtual Agent click here.
Next year is going to be another busy year for noHold. Stay tuned for more details about how Virtual Agents play a role in the Internet of Everything (IoE) next year.