Cisco defines the Internet of Everything (IoE) as bringing together people, process, data, and things to make networked connections more relevant and valuable than ever before-turning information into actions that create new capabilities, richer experiences, and unprecedented economic opportunity for businesses, individuals, and countries (Cisco.com, “Internet of Everything.”). Analyst firms and technology leaders agree that by 2020, over 30B devices will connect to the Internet. Although we are still in the preliminary stages of experiencing the IoE movement, history is being made with the standardized platforms.
Virtual Agents (also known as Virtual Assistants, Intelligent Virtual Agents, Chatbots, etc.) have been leveraged by trusted brands for years, saving millions of dollars and increasing revenue, while enhancing customer service and satisfaction. noHold Connect is the evolution of Confederated Knowledge™, which noHold announced in 2010. noHold Connect is the ability to:
1. Allow multiple Virtual Agents to connect. For example, a consumer using Telecommunications services must deal with multiple vendors, not just the Telco itself. If Mary has an issue with her wireless device, she will likely have to contact the manufacturer, not her Telco. noHold Connect empowers Mary to start the conversation with her Telco provider, and ‘in place activate’ the Virtual Agent from her device manufacturer without changing websites, or starting her conversation from the beginning.
2. Leverage a ‘butler’ style Virtual Agent to experience the Internet of Everything. Similar to the above scenario, Mary can interact with one Virtual Agent from her device to ‘talk’ to other Virtual Agents and accomplish specific tasks. Personal Virtual Assistants such as Siri® and Google Now™ are examples of personal digital assistants that leverage apps. For example: If an end user wants to reset his/her NEST thermostat, he will leverage one mobile application. A consumer interested in recording a program on his DVR will require yet another application. Virtual Agents, like noHold, can be leveraged as a virtual butler to ‘connect’ with other virtual agents and help humans experience the Internet of Everything from one single User Interface (UI). The difference is noHold Connect changes the experience and puts simplicity and interactivity back in the hands of the user.
With customers in pertinent industries such as Telecommunications, Consumer Electronics, PC and Devices, Security Software, Networking, and more, noHold Connect is the future of Smarter Self-Service™ and Consumer Interaction.
“I have 48 applications loaded on my iPhone. I had to learn a different paradigm to operate each. What drove us to create noHold Connect was the idea that it is time for machines to adjust to our way of living, rather than the other way around. We are embarking on a journey that will change the way we interact with everything. Having the smart technology to empower your customers today, is table stakes for a competitive customer experience, ”
Diego Ventura, CEO of noHold.
About noHold Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at www.nohold.com.
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