Monday, February 3, 2014

Virtual Agents Can Reduce Volume at the Contact Center by 50%

Seth Godin says “80% of your inbound calls are about the same ten things.” (Your Call is Very Important to Us, 2013) Virtual Agents have proven to reduce incidents by 50% in some cases. Here is a video explaining how a Virtual Agent can help reduce the volume of emails and phone calls to your contact center by providing answers to FAQs.