With nearly 100 "things" being connected to the Internet per second (How Many Internet Connections are in the World? Right. Now.), it is important for a company in the networking space to have exceptional customer support. Network routers can come with many complications and questions, and users need solutions fast. By offering multiple options for support, including self-service, users feel empowered to find their own solutions.
Here is a quote from one of the global leaders in the design, manufacture, and sale of networking equipment.
"The flexibility of InstantSupport™ helped us with our own support initiatives and added another dimension into our online support ecosystem."
D. Jay Pederson, VP Worldwide Customer Advocacy, Cisco
For more information about InstantSupport™, please click here.